Qavithra Devy Santharaperagasan
Sungai Petani
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Guzman Y Gomez
08.2022 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Restaurant Manager
MOS Burger
04.2022 - 07.2023
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Media Analyst
SOCIO Intelligence Sdn Bhd
12.2020 - 10.2021
- Strengthened relationships with key media contacts, securing favorable placements for clients'' content.
- Improved brand visibility by monitoring media trends and identifying opportunities for clients.
- Streamlined internal processes by creating and maintaining organized databases of relevant media information.
- Contributed to new business growth by providing insightful support during pitch presentations and client meetings.
- Collaborated with cross-functional teams to develop integrated marketing strategies for clients.
- Utilized social listening tools effectively to monitor online conversations about brands and their competitors.
- Delivered accurate, timely reports to clients by closely tracking media mentions and analyzing sentiment.
Education
BBA - International Business
University Tenaga National
Malaysia11.2021
Skills
- Employee Performance Evaluations
- Product and Service Knowledge
- Operations Management
- Employee Scheduling
- Task Delegation
- Business Administration
- Staff Management
- Customer Relationship Management (CRM)
- Cost Control
- Sales Strategies
- Sales Reporting
- Staff Development
- Money Handling
- Marketing knowledge
- Inventory management
- Employee engagement
- Workload management
- Vendor management
- Compliance understanding
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Assistant Manager
Guzman Y Gomez
08.2022 - Current
Restaurant Manager
MOS Burger
04.2022 - 07.2023
Media Analyst
SOCIO Intelligence Sdn Bhd
12.2020 - 10.2021
BBA - International Business
University Tenaga National
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