Qashrina Rafiqah
Singapore,Jurong west
Summary
Dynamic and dedicated professional with extensive experience in customer service at Nandos Chickenland Pte Ltd. Proven ability to enhance guest satisfaction through strong multitasking and effective upselling techniques. Committed to maintaining cleanliness and safety standards while fostering a collaborative team environment. Skilled in menu memorization and attentive service delivery.
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress
Nandos Chickenland Pte Ltd
01.2023 - Current
- Provided excellent customer service in fast-paced dining environment.
- Assisted patrons with menu selections and special requests.
- Maintained cleanliness of tables and dining area to enhance guest experience.
- Supported team members during peak hours to ensure efficient service delivery.
- Processed cash and card transactions accurately at point of sale.
- Monitored inventory levels of supplies and communicated needs to management.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Manufacturing Technician
PerkinElmer Scientific Singapore Pte Ltd
08.2021 - 08.2022
- Operated and maintained manufacturing equipment to ensure optimal performance and safety standards.
- Collaborated with cross-functional teams to troubleshoot production issues and implement effective solutions.
- Monitored quality control processes, ensuring products met established specifications and regulatory compliance.
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
Operator
Seagate Computer Technology
12.2020 - 07.2021
- Operated machinery to ensure smooth production line flow and adherence to safety protocols.
- Monitored equipment performance, identifying issues, and implementing corrective actions to maintain efficiency.
- Trained new operators on standard operating procedures, promoting adherence to quality standards and safety practices.
- Conducted routine maintenance checks on machinery, minimizing downtime and extending equipment lifespan.
- Collaborated with team members to streamline workflows, enhancing productivity and operational effectiveness.
Waitress
Pastamania
01.2019 - 09.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Adapted quickly to changing priorities and customer demands in busy settings.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Waitress
Swensen's
01.2017 - 01.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Maintained cleanliness of tables and dining area to enhance guest experience.
Education
NITEC RAPID TRANSIT ENGINEERING - Engineering
ITE COLLEGE WEST
Chua Chu Kang02-2020
PSLE -
Juying Secondary School
Boon Lay, Null, Singapore12-2017
High School Diploma -
Boon Lay Garden Primary School
Boon Lay Drive12-2014
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Cleanliness
- Safe food handling
- Menu memorization
- Upselling techniques
- Food safety
Certification
- Customer Service Excellence
- Food Safety and Hygiene
- Responders Plus Programme
- NITEC in Rapid Transit Technology
- Internship Programme SMRT Cooperation LTD
- Education Normal(Technical(N(T))Level
- Primary School Leaving Examination
Languages
English
Malay
Indonesian
Timeline
Waitress
Nandos Chickenland Pte Ltd
01.2023 - Current
Manufacturing Technician
PerkinElmer Scientific Singapore Pte Ltd
08.2021 - 08.2022
Operator
Seagate Computer Technology
12.2020 - 07.2021
Waitress
Pastamania
01.2019 - 09.2020
Waitress
Swensen's
01.2017 - 01.2019
NITEC RAPID TRANSIT ENGINEERING - Engineering
ITE COLLEGE WEST
PSLE -
Juying Secondary School
High School Diploma -
Boon Lay Garden Primary School