Melissa Ho Mui Cheng
Pastry Chef Instructor
Singapore
Summary
Professional culinary educator with strong background in pastry arts. Skilled in creating innovative recipes, teaching techniques, and mentoring students. Focused on team collaboration and achieving high-quality results, adaptable to changing needs. Known for precision in baking, creativity in dessert presentation, and fostering supportive learning environment.
Offering solid foundation in culinary arts and passion for teaching, eager to develop and grow in educational setting. Produces detailed understanding of baking principles and pastry techniques, ready to be expanded upon. Ready to use and develop organizational and communication skills in Pastry Chef Instructor role.
Overview
36
36
years of professional experience
2018
2018
years of post-secondary education
2
2
Languages
Work History
Bells Baking Studios
02.2021 - Current
- Evaluated student performance regularly through assessments, offering constructive feedback for improvement in their skills.
- Consistently received positive evaluations from both peers and administrators for dedication to teaching excellence and commitment to student success.
- Participated actively in professional development opportunities focused on pedagogy and best practices in teaching pastry arts coursework.
- Promoted teamwork among students through collaborative projects that fostered communication skills and creative problem-solving abilities.
- Managed course materials and resources efficiently, providing a well-structured learning environment for students.
- Maintained up-to-date knowledge of industry trends and emerging technologies in the field of pastry arts, integrating these into instructional materials when relevant.
Corporate Assistant Ticketing Manager
Fortune Travel Pte Ltd
09.2003 - 08.2020
- Worked closely with clients, team and customers
- Account Management, Customer Service, Corporate travel arrangement, Handle flights quotation, travel advice and request, Flights reservation, ticketing, and visa arrangement
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Entered invoice into accounting software for payment.
- Managed vendor relationships to ensure timely delivery of products/services at competitive prices.
Corporate Travel Consultant
BTI International
06.2001 - 04.2003
- Customer Service, Corporate travel arrangement, Handle flights quotation, travel advice and request, Flights reservation
- Mentored junior team members by sharing industry insights and best practices, contributing to their professional development within the organization.
- Evaluated competitor offerings to identify potential areas for differentiation and enhancement within the company''s service portfolio.
Senior Ticketing Clerk
Japan Airlines
06.2000 - 06.2001
- Airline travel arrangement
- Supported management in tracking and analyzing sales data, identifying areas of opportunity for improvement or increased revenue generation.
- Handled cash, credit, and debit transactions securely, minimizing discrepancies and ensuring balanced tills at shift end.
- Coordinated with transportation partners for seamless connections between different modes of travel for customers'' ease of use.
Travel Consultant
Sita World Travel
01.1999 - 06.2000
- Corporate travel arrangement, Handle flights quotation, travel and visa advice and request, Flights reservation and visa arrangement
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Worked closely with clients to understand unique needs and meet specific travel desires.
Travel Ticketing Agent
United Airlines
06.1992 - 12.1998
- Airline travel arrangement, Handle flights quotation, travel advice and request, Flights reservation, ticketing
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Resolved customer complaints by offering solutions and escalating issues when necessary.
Inbound Tour Co-ordinator
Orient Vacations Pte Ltd
04.1990 - 06.1992
- Meet and Greet Passengers and plan itineraries
- Customers tours and hotel arrangements
- Collaborated with local businesses to create unique experiences tailored to each destination visited during tours.
- Handled emergency situations during tours effectively, ensuring the safety and well-being of all participants.
Accounts Assistant
Shobond Construction Pte Ltd
01.1989 - 04.1990
- Preparing and processing Accounts Receivable and Payable, Balance Sheet for reach financial Period and daily accounting functions
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Supported the accounting team with month-end closing procedures, ensuring timely completion and accurate reporting.
Education
Diploma in Baking Arts - Pastry
CerealTech School of Baking Technology
Diploma in Holistic Massage - undefined
Spa Academy By Raffles International
Basic Fares and Ticketing - undefined
Centre for Tourism Related Studies
Worldwide Fares & Ticketing - undefined
In house Course at United Airlines
Certificate for Cost Accounting - undefined
The London Chamber of Commerce & Industry Board
Certificate in Business Studies - undefined
Clementi Institue of Commerce
GCE ‘O’ Level - undefined
GCE ‘N’ Level - undefined
Skills
- Client satisfaction
- Customer Service
- Coordination skills
- Communication Skills
- Guest relations
- Account Management
- Bakery Management
Accomplishments
- Baking with passion and have my own Instagram – Slicespatisserie
- Collaborated with teams, clients to ensure the delivery of efficient and quality service. Consistently recognized by management for providing good customer service.
Timeline
Bells Baking Studios
02.2021 - Current
Corporate Assistant Ticketing Manager
Fortune Travel Pte Ltd
09.2003 - 08.2020
Corporate Travel Consultant
BTI International
06.2001 - 04.2003
Senior Ticketing Clerk
Japan Airlines
06.2000 - 06.2001
Travel Consultant
Sita World Travel
01.1999 - 06.2000
Travel Ticketing Agent
United Airlines
06.1992 - 12.1998
Inbound Tour Co-ordinator
Orient Vacations Pte Ltd
04.1990 - 06.1992
Accounts Assistant
Shobond Construction Pte Ltd
01.1989 - 04.1990
Diploma in Holistic Massage - undefined
Spa Academy By Raffles International
Basic Fares and Ticketing - undefined
Centre for Tourism Related Studies
Worldwide Fares & Ticketing - undefined
In house Course at United Airlines
Certificate for Cost Accounting - undefined
The London Chamber of Commerce & Industry Board
Certificate in Business Studies - undefined
Clementi Institue of Commerce
GCE ‘O’ Level - undefined
GCE ‘N’ Level - undefined
Diploma in Baking Arts - Pastry
CerealTech School of Baking Technology
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