Pwint Myint Myat Khing

• Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Maintained up-to-date knowledge of products and services offered.
• Set and managed policies for concierge services and guest relations.
• Trained junior team members in customer service strategies and property policies.
• Supported team members by offering constructive feedback and coaching as needed.

* Perform administrative tasks such as routine data entry assignments and logistic supports

* Organized the daily petty cash for car fuel and other expense of the company

* Filing and Distributing document to the respective departments

* Preparing and checking the claims and DO

* Check and manage inventory and prepare payment voucher to finance for payment

* Collected and organized employee information and HR admin matters

* Manage and ensure smooth onboarding of new customer including orientation of new customers

* Expertise in Banking Operations

* Any other duties/ ad-hoc tasks as assigned

• Handled day-to-day accounting processes to drive financial accuracy.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.