Puvaneswari Sivarajoo

Centre Operations & Administration

• Facilitate the smooth operation of the centre by ensuring that the centre is opened and closed promptly on time.
• Supervised day-to-day operations to meet performance, quality and service expectations.

Curriculum Implementation & Programme Planning

• Develop educational programs and set educational standards.
• Enforce quality standards in all programmes and services delivered at the centre.
• Plan long and short-range activities in accordance with curriculum objectives and development.
• Monitor quality of homework supervision, enrichment classes, and holiday programmes.
• Ensure lesson delivery is engaging and aligned with MOE standards.
• Plan, execute, and evaluate school holiday programmes, excursions, and events.

Team Leadership & Management

• Developed strong working relationships with staff, fostering a positive work environment.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.

Student Management and Progress

• Follow Standard Operations Procedure
• Champs attendance forms, sign in/out forms, school bus attendance forms etc
• Conduct daily health checks with Champs at the door
• Ensure the safety and well-being of all children.
• Ensure safety and timely transfer of students from school to centre
• Track students’ progress and developmental milestones.
• Handle behavioural issues tactfully and communicate effectively with parents about student behaviour and academic performance.

Parent Engagement & Communication

• Serve as the main point of contact for all parent communications.
• Attend to enquiries, feedback, and concerns in a professional and timely manner.
• Conduct enrolment discussions, centre tours, and manage the onboarding of new students.
• Improved customer satisfaction by resolving complaints and inquiries promptly.
• Build strong relationships with parents to foster trust and collaboration.

Marketing & Enrolment

• Support marketing and outreach efforts to boost student enrolment.
• Organise and lead open houses, school visits, and promotional events.
• Collaborate with HQ on centre-level promotions and marketing strategies.

Financial & Administrative Duties

• Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
• Manage centre’s budget, petty cash, and procurement of materials.
• Maintain attendance records, incident reports, and student/parent databases.
• Submit reports and updates to Cluster Heads and HQ when required.
• Implement and follow-up on HQ initiatives and policies.
• Prepare petty cash reconciliation, daily collection summaries, enrolment reports & centre-related financial documents.

Management Events

• Oversee and execute large scale events.

• Facilitate the smooth operation of the centre ensuring that the centre is opened and closed promptly on time.
• Establish policies and communicate them to staff and parents.
• Attend to parents' queries in accordance to the centre's requirements and enrolling processes.
• Train teachers for the respective job tasks such as teaching and aiding students.
• Supervision and guidance of school homework.
• Conducting lessons aligned to MOE standards and syllabus for English, Math, Mother Tongue and Science.
• Use of IT, multimedia and the Internet for enrichment learning.
• Guide new teachers and provide training in daily routine procedures.
• Ensure the preparation of all meals for students is catered accordingly.
• Handling students' disciplinary matters.

• Facilitate the smooth operation of the centre by ensuring that the centre is opened and closed promptly on time.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Plan long and short-range activities in accordance with curriculum objectives and development.
• Develop educational programs and set educational standards.
• Establish policies and communicate them to staff and parents.
• Organize open house events for parents and students (New Enrolment).
• Attend to parents' queries in accordance to the centre's requirements and enrolling processes.
• Managed new employee orientation training process for more than 4 employees each year.
• Train teachers for the respective job tasks such as teaching and aiding students.
• Assist staff in communicating with parents.
• Observing teachers conducting lessons and giving feedback on how to further enhance and improve their skills in teaching.
• Attend service and staff meetings with Director.
• Ensure the preparation of all meals for students is catered accordingly.
• Handling students' disciplinary matters.
• Motivated teaching staff to continually improve strategies and maximize student learning.
• Established guidelines for teacher performance, lesson planning and compliance with established procedures.
• Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
• Organized rooms in line with current educational thinking to maximize educational opportunities.
• Planned and implemented different daily activities to enhance overall development and growth of every student.
• Consistently met quarterly sales goals and increased customer retention rate year-over-year.

• Company Overview: It is an educational organization that provides before and after school care for students.
• Managing a class strength of 30 students.
• Supervision and guidance of school homework.
• Conducting lessons aligned to MOE standards and syllabus for English, Math, Mother Tongue and Science.
• Use of IT, multimedia and the Internet for enrichment learning.
• Guide new teachers and provide training in daily routine procedures in classroom management, leading by example and thoroughly answering questions.
• Motivated teaching staff to continually improve strategies and maximize student learning.
• Planned and implemented different daily activities to enhance overall development and growth of every student.

• Facilitate the smooth operation of the centre by ensuring that the centre is opened and closed promptly on time.
• Plan long and short-range activities in accordance with curriculum objectives, development appropriate practice and program philosophy.
• Attend to parents' queries in accordance to the centre's requirements and enrolling processes.
• Train teachers for the respective job tasks such as teaching and aiding students.
• Observing teachers conducting lessons and giving feedbacks on how to further enhance and improve their skills in teaching.
• Attend service and staff meetings.
• Ensure preparation of all meals for students and teachers.
• Handling students' disciplinary matters.
• Created efficient work schedules for each team member to maintain deadlines and fully staff shifts.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Handled complaints, resolved issues and adjusted policies to meet changing needs.
• Consistently met quarterly sales goals and increased customer retention rate year-over-year.

• Borrowing and returning of books.
• Coordinate allocation/distribution of limited block book/loan book resources across school, in accordance with planned timetables and/or individual requests from teaching staff and/or students.
• Provide advice to teaching staffs and students on content and availability of resources.
• Liaises and negotiate with teaching staff, students and their parents on matters associated with block book and loan book schemes and in particular over unreturned, lost or damaged books.
• Processing purchases in accordance with school requirements and standards and recording purchases into automated library management and information system.
• Performing stock-take/checks twice annually.
• Recording loans and returns into automated library management and information system.
• Ensuring returns are reusable and re-shelving resources.
• Maintaining security of bookroom and resources in orderly fashion.
• Gained strong understanding of various methods for cataloging books and other materials.
• Conducting library orientation for new assistants.

• Work hand in hand with doctors and nurse managers to manage daily operations of assigned service area to ensure its smooth running daily and to identify and resolve healthcare needs.
• Providing accurate information via phone calls from doctors' clinics to book appointments and nature of surgery for respective patients in accordance to their surgery date and wards in hospital.
• Input data entry of respective patient's case forms using SAP software into system.
• Ensure case form's billing codes are input into system accordingly.
• Scanning and printing of patient's case forms into system and keeping track of records.
• Support any ad-hoc duties assigned to area(s) of responsibilities assigned to Operating Theatres or Day Surgery Operating Theatres.
• Maintained up-to-date information in electronic medical records software.
• Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.