Puvaneswari Pallan

• Involved in delivering EMR (Electronic Medical Record) Application project for one of MHA (Ministry of Home Affairs) clusters.
• Project Management: Demonstrated ability to plan, execute, and oversee IT projects within healthcare industry, ensuring they meet deadlines, budget constraints, and quality standards
• Healthcare Industry Knowledge: Understanding of healthcare regulations (such as HIPAA), compliance requirements, and the unique challenges and opportunities within healthcare domain
• Team Leadership: Experience leading cross-functional teams of developers, analysts, and healthcare professionals to deliver IT solutions that meet needs of the organization and comply with industry standards
• Stakeholder Communication: Proven track record of effectively communicating with stakeholders at all levels, including healthcare providers, administrators, IT staff, and external vendors
• Risk Management: Identify and mitigating risks associated with IT projects in a healthcare setting, including data security risks and compliance issues
• Vendor Management: Experience in selecting, negotiating with, and managing third-party vendors and contractors to deliver IT solutions that meet firm's needs and objectives
• Communication Skills: Strong communication skills to effectively liaise with stakeholders, including healthcare providers, administrators, and IT staff, to ensure alignment of IT projects with organizational goals and priorities
• Change Management: Expertise in managing change within healthcare organizations, including training staff on new systems or processes and facilitating smooth transitions
• Technology Expertise: Knowledge of relevant technologies used in healthcare IT, such as electronic health records (EHR), healthcare information systems (HIS), telemedicine platforms, and medical imaging systems
• Quality Assurance: Experience implementing quality assurance processes to ensure that IT solutions in healthcare meet regulatory requirements, are user-friendly, and improve patient care outcomes
• Continual Learning: Demonstrated commitment to staying updated on emerging technologies and trends in both IT and healthcare to ensure that the organization remains competitive and can leverage the latest innovations
• Continuous Improvement: Commitment to driving continuous improvement by evaluating project outcomes, gathering feedback, and implementing enhancements to optimize IT systems and processes
• Adaptability: Ability to adapt to evolving technologies, industry regulations, and organizational priorities to effectively meet the firm's IT project objectives.

Involved in Hospital Command Centre project which monitors the Patient Inflow, Outflow and Bed Management. Responsibilities including but not limited to;

• Develop the project plan including detailed activities, resource planning, cost estimation
• Work with stakeholders to establish and gain consensus on project goals, objectives and deliverables
• Review project plan to determine time frame, funding limitations, procedures for accomplishing projects
• Procure project requirements such as workforce, required information, various agreements and material or technology needed
• Drive project to meet schedules, budget, manpower and technical quality targets Drive project discipline to document scope changes, issues and risks that affect implementation
• Work with users, technical staff and management to determine and resolve issues associated with project implementation
• Conduct regular project reviews to recommend schedule changes, cost or resource adjustments
• Oversee team management including budgets, forecasting, work allocations and staffing
• Develop staff through ongoing coaching, mentoring and career discussions
• Define common goals, direction and accountability among staff
• Drive effective performance management practices within department in accordance with company policies and procedures

Successfully delivered projects for different Singapore Government Agencies and to various corporate sectors in Singapore. Played various roles as Project Manager, Business Analyst, Project Coordinator and Consultant.

• Manage, lead multiple projects and responsible for the execution from initiation to completion throughout complex SDLC
• Preparing an understanding document detailing the existing functionality and flow procedure, developing ways and means for monitoring project progress and for intervention and readdressing issues if any
• Work closely with Business Users, Stakeholders and Vendors for successful completion of projects
• Coach, train and mentor team members on best practices and ensure team members receive relevant training to complete their tasks
• Acted as central point of communication within the Service Delivery team and customer teams and maintaining a good relationship with the customer
• Lead Project team in design methods and principles, adopting a standard for issue and risk management as well as management of product backlog and inventory;
• Plan, lead, monitor and track progress of software development work and determine project goals to ensure project supports business objectives and strategies
• Managing stakeholders’ expectations and communicate effectively with clients to identify needs and evaluate alternative business solutions, explain implications of changes to project scope and/or objectives to the client and to the project team
• Plan overall execution plan and ensure that roles & responsibility, objectives, commitment, deliverables and schedule are clearly communicated to team members
• Track project deliverables and ensure projects are completed within budget, schedules and quality standards
• Manage Scope Baseline and resourcing to address client needs and for timely completion of projects and SLAs are met
• Manage Change Request Repository including coordination with leads for resource allocation and scheduling
• Managed support teams. Conducted regular staff meetings to discuss projects, on-going issue logs, client concerns, and to motivate and energize staff
• Run, administer and organize all project activities aiming quality in development process and flawless execution of the project
• Work with account manager to ensure changes are understood and approved
• Well-practiced in analyze business requirements and business process modelling and re-engineering
• Plan, lead and conduct requirement study sessions with different stakeholders and prepare functional requirement specifications in detail, review and finalize with the stakeholders
• Review and clarify requirement and manage scope against baseline by tracking new / change in requirements of the Project
• Prepare use case, wireframes, activity diagrams, workflow diagrams, screen prototypes etc with stakeholders
• Track and report the overall project progress to stakeholders Well versed with Office 365, Visio, Teams, PowerPoint & SharePoint Tools
• Lead, guide and monitor the analysis, design, implementation and execution of test cases, test scenarios
• Participate in UAT and evaluate the delivery against the original objectives
• Trained the trainers / users and provide support trainers during sessions
• Track and report weekly on percent complete, backlog, slippage, project effort and duration to complete and other key project metrics to the stakeholders and internal management.

• CIMB Credit Manager Project Implementation – Reporting DB for Capital at Risk Calculation Bank wide
• Basel II Implementation & RWA Calculator for Basel II Implementation – Risk Data mart for Basel II Compliance purpose
• SAS Servers Migration
• Support the SAS Risk Data mart and SAS applications for Risk Management users
• Support the CIMB Data warehouse for Credit Risk Monitoring Department