Putri Shakirah Mohammad
Summary
Diligent professional with a strong background in freelancing, bringing versatile skill set and adaptable approach to diverse projects as well as client management and content creation. Successfully delivered high-quality work for clients across multiple industries, demonstrating reliability and creative problem-solving. Proven ability to enhance client satisfaction through exceptional service and innovative marketing strategies. Skilled in problem-solving and graphic design, driving repeat business and fostering lasting relationships in the beauty and healthcare sectors.
Overview
3
3
years of professional experience
Work History
Freelancer
Makeup, Lashes & Henna
12.2022 - Current
- Started own humble sole-proprietorship providing eyelash extensions, makeup and henna services.
- Created content and managed social media ad campaigns, engaging more effectively with target audiences.
- Boosted personal brand recognition through regular blog posts showcasing my expertise in the field.
- Developed custom website for client bookings, for convenient and hassle-free transactions.
- Negotiated with vendors and suppliers to reduce costs, maximizing budgets for better resource allocation.
- Optimized customer experience and enhanced client satisfaction by delivering superior services and high-quality work.
- Evaluated customer needs and feedback to drive service improvements.
- Developed customized solutions to address unique client needs, resulting in repeat business, referrals, and strengthened client relationships.
Spa Receptionist
Nuffield
05.2022 - 12.2022
- Facilitated seamless check-in and check-out processes, escorted clients to spa areas and treatment rooms, optimizing the overall guest experience.
- Proactively communicated any schedule changes or cancellations with clients and staff in a timely manner, minimizing potential conflicts or dissatisfaction.
- Updated client records diligently, ensuring accurate information was readily available for future bookings or consultations.
- Assisted in inventory management and conducted inventory checks to maintain adequate supply levels for spa treatments and retail products.
- Supported spa manager with administrative tasks, aiding in smooth spa operations.
- Learned details of types of treatments and procedures to address customer inquiries.
- Introduced new products and promoted special offers and packages to increase revenue through upselling techniques.
- Boosted client retention rates by maintaining a welcoming environment and building strong relationships with guests.
Clinic Administrator
Nuffield
01.2022 - 05.2022
- Served as first point of contact with new and returning patients
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
- Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
- Coordinated patient care services with staff, physicians, patients, and other practice departments.
Assistant Healthcare Administrator
Fullerton Health
10.2021 - 12.2021
- Managed healthcare facility inventory, ensuring adequate supplies were available for daily operations and emergency situations.
- Maintained accurate patient records, ensuring compliance with PDPA regulations and safeguarding confidential information.
- Maintained a safe and secure environment for patients, staff, and visitors by implementing and monitoring appropriate safety protocols.
- Facilitated communication between departments, promoting collaboration on shared goals and enhancing overall efficiency in the workplace environment.
- Collaborated with medical professionals to ensure efficient coordination of services for patients.
Education
No Degree - Diploma in Filmmaking (Cinematography)
Institute of Technical Education
ITE Central04-2020
High School Diploma -
GCE ‘O’ Levels
Ping Yi Secondary01-2017
Skills
- Problem-solving
- Attention to detail
- Multitasking and organization
- Client management
- Content creation
- Video editing
- Graphic design
- Personal branding
- Teamwork and collaboration
- Excellent communication
Languages
English
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Timeline
Freelancer
Makeup, Lashes & Henna
12.2022 - Current
Spa Receptionist
Nuffield
05.2022 - 12.2022
Clinic Administrator
Nuffield
01.2022 - 05.2022
Assistant Healthcare Administrator
Fullerton Health
10.2021 - 12.2021
No Degree - Diploma in Filmmaking (Cinematography)
Institute of Technical Education
High School Diploma -
GCE ‘O’ Levels
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