Putri Nur Deanna Aaliyah Binte Armady
Summary
I am resourceful as I am able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve myself and i like to contribute to increase team success against challenging performance targets. I can resolve problems tactfully, keeping employees and customers satisfied with my work performance. I can adapt easily in a new environment as i have experiences in multiple jobs that are in very different fields. It will take me some time to really get comfortable to new colleagues as i am a little closed off and to myself but once i am comfortable, i am very easy going.
Overview
3
3
years of professional experience
Work History
Tray Packer
SATS
11.2022 - Current
- Collaborated with team members to meet daily production goals and deadlines.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Assisted in training new employees, ensuring they were proficient in tray packing procedures and best practices.
- Ensured compliance with SATS hygiene regulations when handling food products during the packaging process.
- Ensure all checklist is accurate. Check the date of the checklist, where is the flight going and coming back from.
- Taking down special meal orders for passengers with dietary restrictions. For example, GFML stands for gluten free meal for pax who are allergic to gluten.
- Assemble all food on a tray including cutlery, plates and the meal requested by passenger.
- Utilized equipment safely and efficiently, adhering to all company guidelines and protocols.
Passenger Service Agent
AirAsia Berhad
10.2023 - 04.2024
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Announced flight status updates and information about gate changes over PA system.
Waitress
ParkRoyal Hotel
10.2021 - 03.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Always look neat and tidy as ParkRoyal Hotel has high standard of how the staffs look like no matter the position.
Cashier Team Lead
Golden Village Suntec City
04.2022 - 11.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Higher Nitec in Passanger Service in Business - Business Management
ITE College Central
2 Ang Mo Kio Drive 04-2022
O Level -
Northbrooks Secondary School
585 Yishun Ring Road 01-2022
Skills
- Following Instructions
- Efficient
- Safety Procedures
- Hand-Eye Coordination
- Creative
- Team Player
Hobby
I have played soccer since i was 8. I was in the pre teen FIFA LYG girls club. I have played for Delta league when i was 10. I played soccer until the age of 17. I have played in multiple tournaments from little leagues to big competitions such as the Delta League. I was a centre defense, i love assisting my teammates. Soccer has always been my passion, i love the intensity of the game it really helps distract me from my problems and worries when i am on the field.
Additional Information
I have a level 1 Food hygiene Certificate that is valid for another 3 years.
Languages
Malay
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Passenger Service Agent
AirAsia Berhad
10.2023 - 04.2024
Tray Packer
SATS
11.2022 - Current
Cashier Team Lead
Golden Village Suntec City
04.2022 - 11.2022
Waitress
ParkRoyal Hotel
10.2021 - 03.2022
Higher Nitec in Passanger Service in Business - Business Management
ITE College Central
O Level -
Northbrooks Secondary School
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