Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Hobbies Interests
Personal Information
Awards
Timeline
Generic
Puteri Nur Syifaa Rocky

Puteri Nur Syifaa Rocky

Cabin Crew
Sungai Buloh

Summary

Dedicated, passionate, and innovative individual with an excellent academic record and a commitment to continuous learning and professional development. Experienced in customer service and hospitality for 4 years, with 5 years of academic experience at the Bachelor Degree level in Real Estate Management. Strong multitasking skills, organizational abilities, and a positive attitude. Eager to contribute as a reliable team member with a personable nature and effective communication style.

Overview

8
8
years of professional experience

Work History

Cabin Crew

Singapore Airline
06.2023 - Current
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
  • Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Assisted passengers with special needs, providing personalized care and support throughout the flight.
  • Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
  • Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
  • Increased customer retention rates by consistently delivering friendly, professional service to all passengers regardless of status or fare class.
  • Enforced lost and found procedures for any items inadvertently left behind by travelers.
  • Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
  • Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
  • Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
  • Facilitated efficient boarding processes by directing passengers to their seats, and assisting with carry-on luggage storage.


  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.

Assistant Building Manager

Burgess Rawson Management Sdn Bhd
06.2022 - Current
  • Assisting Building Manager to monitor the site's operation and ensuring all are in control. (security, cleanliness, landscape,etc)
  • Assisting Building Manager on preparing paper works and proposal to enhance the building's value.
  • To advice the team on next action to be taken when any issues arise.(warning letter,notice,etc)
  • Ensuring all complaints from residents are attended and resolved within time period.
  • Ensuring all service provider giving the best services to the residences.
  • Preparing Monthly Maintenance Report for JMB's and residence's review
  • Ensuring all defects are recorded and attended by Developer before DLP ended
  • Liase and follow up with developer regarding Defects.
  • Prepare Minutes of Meeting after Monthly JMB meeting.
  • Update tracking list to be submitted to JMB every month.
  • Collaborated with building management in preparing annual budgets, identifying areas for cost reduction, and forecasting future expenses.
  • Supported leasing efforts by providing exceptional customer service during tours and responding to prospective tenant inquiries promptly.
  • Streamlined communication between tenants and management by establishing an effective system for reporting concerns and inquiries.
  • Maintained safety and security within the building by conducting regular inspections and enforcing policies.
  • Coordinated with vendors for timely completion of building repairs, ensuring minimal disruption to tenants.
  • Ensured compliance with local regulations by staying informed on code changes, attending industry seminars, and coordinating necessary updates or repairs.
  • Contributed to a positive work environment by demonstrating professionalism, accountability, and strong teamwork within the Assistant Building Manager role.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Planned and scheduled general maintenance, major repairs and remodeling projects.
  • Managed operations, maintenance and improvement of properties.
  • Inspected grounds and facilities to identify necessary repairs.

Operation Executive

Arem (Malaysia) Sdn Bhd
07.2021 - 06.2022
  • Monitoring Site Management Office (SMO) on Operation matters
  • Preparing SOPs for SMO
  • Monitoring SMOs on preparation of AGM and ensure the preparation handled by BE/BM is according to Company's SOP
  • Advice SMO on any issues arrising on site
  • Monthly inspection to sites by doing site visitation
  • Ensuring all sites submit their Montlhy Report to HQ on time
  • Assist in Panel Contractor Interview
  • Preparing minutes of meeting for Monthly Operation Meeting(HQ)
  • Attending monthly meeting with Committee members (SMO)

Admin & Account Assistant

Prima Merit Electrical Sdn Bhd
03.2021 - 06.2021
  • Handling Human Resource matters
  • Key in & Organizing data (ABSS Accounting System)
  • Preparing Invoice
  • Preparing Payment Voucher
  • Update and Organizing file
  • Update site worker's attendance daily
  • Payroll & Overtime Calculation

Assistant Admin(Part Time)

09.2020 - 11.2020
  • Provide administrative support
  • Checking approval for Housing Ownership Campaign (HOC)
  • Ensure all the documents submitted by developers for HOC are complete
  • Replying/answering queries by developers through email
  • Key in Data using Excel

Real Estate Negotiator (Trainee)

Transasia Property Consultancy Sdn Bhd
02.2018 - 06.2018
  • Provide guidance and assist owner and buyer in marketing and purchasing property for the right price under the best terms
  • Consult clients on legal requirement and ensuring a fair and honest dealing between owner and buyer
  • Maintain and update listing of available properties
  • Promote sales through advertisement
  • Answering inquiries from prospect buyer
  • Dealing with prospect buyer on behalf of owner
  • Set up appointment with client for viewing

Sales Advisor(Part Time)

Decathlon Malaysia
01.2017 - 06.2017
  • Ensuring product shelves are well arranged
  • Provide suitable recommendation to customers as needed
  • Assisting customers in location requested store products
  • Assist customers in making purchasing decision
  • Ensuring customers satisfaction
  • Replenish the stock when required

Education

Bachelor Degree - Valuation of Special Property, Property Investment, Property Management, Project Management, Development Appraisal, Professional Practice, Real Estate Agent

Universiti Teknologi Mara
Shah Alam
01.2018 - 1 2020

Diploma - Property Valuation, Building Maintenance& Services, Real Estate Agent

Universiti Teknologi Mara
Perak
01.2015 - 1 2018

Skills

  • Ability to Work Under Pressure
  • Customer Service & hospitality
  • Ability to Work in a Team
  • Microsoft Office
  • Computer Skills
  • Customer Service
  • Microsoft Office Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Condo Master (Property Management system)
  • CSS

Extra-Curricular Activities

Students Association Faculty of Architecture, Planning & Surveying, 06/01/15, 04/30/16, Assist and organize education and welfare program involving all students in the faculty, Responsible for assisting and conducting activities related to culture, sports, and recreation, Responsible in conducting faculty program for instance Pre-Graduation Night and Annual Dinner.

Hobbies Interests

Baking, Equestrian, Swimming, Traveling, Outdoor Activities

Personal Information

  • Expected Salary: SGD2500 (Basic)
  • Date of Birth: 01/12/97
  • Nationality: Malaysian
  • Place of Birth: Shah Alam

Awards

  • Dean's Award Bachelor of Estate Management (Hons) - Semester 4 Examination Session 2 2018/2019, 2019
  • Dean's Award Bachelor of Estate Management (Hons) - Semester 6 Session 2 2019/2020, 2021

Timeline

Cabin Crew

Singapore Airline
06.2023 - Current

Assistant Building Manager

Burgess Rawson Management Sdn Bhd
06.2022 - Current

Operation Executive

Arem (Malaysia) Sdn Bhd
07.2021 - 06.2022

Admin & Account Assistant

Prima Merit Electrical Sdn Bhd
03.2021 - 06.2021

Assistant Admin(Part Time)

09.2020 - 11.2020

Real Estate Negotiator (Trainee)

Transasia Property Consultancy Sdn Bhd
02.2018 - 06.2018

Bachelor Degree - Valuation of Special Property, Property Investment, Property Management, Project Management, Development Appraisal, Professional Practice, Real Estate Agent

Universiti Teknologi Mara
01.2018 - 1 2020

Sales Advisor(Part Time)

Decathlon Malaysia
01.2017 - 06.2017

Diploma - Property Valuation, Building Maintenance& Services, Real Estate Agent

Universiti Teknologi Mara
01.2015 - 1 2018

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