Puteri Nur Melyssa Mohamed Ronzienoor
Singapore
Summary
Dedicated retail professional with seven years of experience utilising team-building and interpersonal skills in a fast-paced, customer-focused retail environment. Harnesses skills and experience to greet and help customers as they search for products that meet their needs and desires.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Assistant
Mango Garments Pte Ltd
313 Somerset
12.2023 - 02.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Sales Associate
IORA
07.2018 - 11.2023
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Met merchandising standards by keeping store stocked and products faced.
- Encouraged customers to make additional purchases and suggested relevant items.
- Adhered strictly to all safety regulations when handling hazardous materials such as cleaning supplies.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Performed cleaning tasks, keeping store neat and organized.
- Performed cash register operations accurately according to company guidelines.
- Greeted customers warmly and offered assistance.
- Built relationships with potential customers by providing helpful advice on product selection.
- Organized merchandise displays to promote higher levels of customer engagement.
- Utilized active listening techniques to identify customer needs and provided appropriate solutions.
- Maintained inventory records for restocking purposes.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Assisted with training new employees on sales procedures.
- Helped customers find and select products.
Admin/Therapist
Kenko Wellness Spa
01.2021 - 03.2021
- Maintained comprehensive documentation of all client interactions and progress notes in accordance with agency policies.
- Observed client reaction to massage to modify techniques.
- Massaged and kneaded muscles and soft tissues of body to provide treatment for medical conditions or injuries.
- Utilized various massage modalities and techniques to alleviate clients' chronic pain.
- Performed deep tissue, Swedish, and sports massage techniques to improve clients' physical health and wellbeing.
- Applied finger and hand pressure to specific points of body to reduce pain.
- Maintained accurate records of services provided and payments received in accordance with company policies.
- Maintained a clean and professional treatment area at all times.
- Conducted client assessments to determine needs, goals and preferences for massage treatments.
- Managed appointment scheduling system efficiently while accommodating last minute requests.
Beauty Advisor
Sephora
09.2019 - 02.2020
- Consulted with customers to assist in finding best skincare and makeup products for skin type and look.
- Promoted new products with events to boost sales and prospective customers.
- Developed an extensive knowledge of beauty products, including ingredients, benefits, and usage instructions.
- Performed makeup applications for special occasions such as weddings and proms.
- Took inventory or examined merchandise to identify items needing reordering or replenishment.
- Advised customers on latest and newest beauty products upon arrival.
- Stamped or attached price tags on merchandise by referring to price lists.
- Collaborated effectively with colleagues from diverse backgrounds in order to achieve common goals.
- Used testers and sampling to demonstrate product application.
- Maintained inventory levels by restocking shelves and ordering new merchandise as needed.
- Stocked shelves, cleaned floors and organized sales areas.
- Prevented store losses using awareness, attention to detail, and integrity.
- Demonstrated the features and benefits of beauty products to clients.
Education
Beauty Wellness - undefined
Institution of Technical Education
01.2021
GCE 'N' Level - undefined
Outram Secondary School
01.2017
PSLE - undefined
Gan Eng Seng Primary School
01.2013
Skills
- Ready to be a team player
- Will give my best in any task given
- Stocking and Replenishing
- Multitasking Strengths
- Customer Service
- Product and Service Sales
- Merchandise Display
- POS System Operations
Certification
2B (Motorcycle)
Extracurricular Activities
Malay Dance
Timeline
Sales Assistant
Mango Garments Pte Ltd
12.2023 - 02.2025
Admin/Therapist
Kenko Wellness Spa
01.2021 - 03.2021
Beauty Advisor
Sephora
09.2019 - 02.2020
Sales Associate
IORA
07.2018 - 11.2023
Beauty Wellness - undefined
Institution of Technical Education
GCE 'N' Level - undefined
Outram Secondary School
PSLE - undefined
Gan Eng Seng Primary School