Puspalatha Thauiru Thangaiah
Johor
Overview
17
17
years of professional experience
Work History
CUSTOMER SERVICE OFFICER
SINGAPORE TELECOMMUNICATIONS Ltd (STEL)
01.2022 - Current
- Manage and oversee the processing of new mobile applications, line transfers, SIM activations, re-contracting, value-added service (VAS) activations, etc
- Help with billing inquiries, handle billing problems, and make any billing adjustments
- Respond to general inquiries from Single Point of Contact (SPOC) and subscribers regarding customer support, describe various mobile product capabilities, and, if necessary, forward the customer's request to another department for the acquisition of information
- Record every action was provide in the order taker through the internal system
- Meet the management-set Customer Experience (CE) target
- Fulfill the responsibilities that the superior assigns.
GUEST EXPERIENCE LEADER
MCDONALD SINGAPORE
01.2018 - Current
- Serve as the Hospitality Expert/Lead in the restaurant
- Deliver exceptional in-store Feel Good experience at all times
- Implement and execute Service Centric and Family Marketing initiatives and programs
- Exceed guest expectations by creating Feel Good Moments and turning them into lasting memory.
ADMINISTRATION
RKTS TRANSPORT
01.2015 - 01.2017
- Perform invoice
- Perform Daily Invoicing Functions
- Resolve Billing Errors
- Perform General Administrative Duties.
CUSTOMERS SERVICE
DIGI COMMUNICATION SDN BHD
01.2012 - 01.2014
- Perform outbound & inbound calls by presenting prepared sales scripts via telephone and follow up on documents required from customers
- Closely follow up & effectively manage customers
- Handling customer feedbacks, concerns, and questions professionally
- Accurately process and record call transactions using a computer and sales forces
- Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
CASHIER
CALTEX
01.2008 - 01.2011
- Handed the cash register and operated the pumps for customers as required
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets and redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Track transactions on balance sheets and report any discrepancies.
Education
Bachelor of Business Administration with Honours -
OPEN UNIVERSITY MALAYSIA
Johor Bharu, Malaysia01.2022
Sijil Pelajaran Malaysia (SPM) -
SEKOLAH MENENGAH KEBANGSAAN SRI RAHMAT
Johor Bharu, Malaysia01.2007
Ujian Penilaian Sekolah Rendah -
SEKOLAH KEBANGSAAN TAMAN BUKIT MEWAH RIA
Johor Bharu, Malaysia01.2002
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Call Center Operations
- Inbound Call Management
- Call Documentation
Personal Characteristics
Enjoy working in a team and have a high level of commitment and responsibility., Responsible, efficient, and flexible, Good communication skill in all levels, Independent and self-motivated, Fast learner and able to adapt new job requirements from time to time, Ability in building and maintaining good relationships with team members to ensure smooth progression of work., Able to accept any comment in order to achieve the goals, Ambitious and highly enthusiastic, Self-disciplined with strong leadership and initiative qualities, Work well under pressure as part of a team, Proficient in MS Office Tools such as Word, Excel, Access, and Power Point, Proficient in Internet Research Basic knowledge and experience in invoices, expense forms and payment requests, Experience in basic administrative support duties, Experience in mails & faxes distribution
Languages
English
Bahasa Melayu
Tamil
Personal Information
- Age: 34
- Place of Birth: Malaysia
- Ethnicity: Indian
- Date of Birth: 12/11/90
- Gender: Female
- Nationality: Malaysian
- Driving License: Yes
- Marital Status: Single
Timeline
CUSTOMER SERVICE OFFICER
SINGAPORE TELECOMMUNICATIONS Ltd (STEL)
01.2022 - Current
GUEST EXPERIENCE LEADER
MCDONALD SINGAPORE
01.2018 - Current
ADMINISTRATION
RKTS TRANSPORT
01.2015 - 01.2017
CUSTOMERS SERVICE
DIGI COMMUNICATION SDN BHD
01.2012 - 01.2014
CASHIER
CALTEX
01.2008 - 01.2011
Bachelor of Business Administration with Honours -
OPEN UNIVERSITY MALAYSIA
Sijil Pelajaran Malaysia (SPM) -
SEKOLAH MENENGAH KEBANGSAAN SRI RAHMAT
Ujian Penilaian Sekolah Rendah -
SEKOLAH KEBANGSAAN TAMAN BUKIT MEWAH RIA
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