PUSHPALATTAH SHANMUGAM
Skudai
Summary
Experienced customer service professional at M1 Limited, skilled in building strong relationships and increasing customer engagement. Proficient in utilizing social media platforms to promote brand loyalty, with a Diploma in Business Management. Dedicated to ensuring customer satisfaction and achieving excellence in collaborative settings.
Overview
5
5
years of professional experience
Work History
Customer and Social Media Support Specialist
M1 Limited
03.2023 - Current
- Contributed to the digital transformation process with M1, successfully transitioning from legacy systems to upgraded platforms
- Managed and handled social media platforms, including Facebook, Instagram, and Twitter, to enhance brand visibility and engage with target audiences effectively.
- Maintained up-to-date knowledge of company products, services, and promotions, providing accurate and detailed information to customers to address their needs and ensure satisfaction.
Executive Customer Service
Startek Grab SG
04.2022 - 01.2023
- Escalating queries and concerns to the relevant departments
- Following up with the client to check if the issues are resolved from their end
- Resolve service problems by clarifying the customer’s complaint, determining the cause of the problems, selecting and explaining the best solution to solve the problem
Assistant Supervisor
Basic Online Shopping Malaysia (B.O.S)
02.2021 - 04.2021
- Conducting presentations on behalf of the company to the clients
- Ensure cash management efficiently through counting and verifying accounts to maintain authentic transaction records of the team
Sales Department
Bukit Keluang Beach Resort
12.2019 - 03.2019
- Resolving customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management
- Keeping management informed by submitting activity and results reports, such as daily reports, weekly work reports, and monthly analysis
- Having in-depth knowledge of the company for handling complicated issues or difficult customer questions
Education
Diploma - Business Management
Polytechnic of Kota Bharu
01.2020
SPM -
SMK Tengku Mahmud
01.2016
Skills
Social Media Management (eg Facebook , Twitter, Instagram )
Customer Relationship Management (CRM)
Chat Support Tools (eg Live Chat, Intercom)
Crisis Management
Problem Solving
Customer Support
References
Asisstant General Manager CS Operations M1
Denise Lazaroo ( +65 9760 0129 )
Teams Manager M1
Nor Irdawati ( +65 9889 0064 )
LANGUAGES
English
Bahasa Malaysia
Tamil
Timeline
Customer and Social Media Support Specialist
M1 Limited
03.2023 - Current
Executive Customer Service
Startek Grab SG
04.2022 - 01.2023
Assistant Supervisor
Basic Online Shopping Malaysia (B.O.S)
02.2021 - 04.2021
Sales Department
Bukit Keluang Beach Resort
12.2019 - 03.2019
Diploma - Business Management
Polytechnic of Kota Bharu
SPM -
SMK Tengku Mahmud
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