Target-driven IT professional with a unique blend of technical and theoretical knowledge. Possesses great trouble shooting and good interpersonal skills to assist clients and the organization
Overview
14
14
years of professional experience
1
1
Certification
Work History
L2 IT Support Engineer
ITCAN PVT LTD
03.2022 - Current
Company Overview: [Client :NCS], Singapore
Point of contact and first level troubleshooting and resolution for the internal applications tickets raised
Liaise with vendor for the Fix of escalated issues.
Analysing the log files for the application issues
Perform troubleshooting for the WOG environment .Respond promptly to incidents, investigate and provide resolution of incidents escalated, provide timely status to relevant parties.
Perform preventive maintenance and update latest patches
Software and Hardware installation
Laptop imaging and asset management
Handling Tech Refresh ,On boarding and Out boarding of staff
Managing Active Directory, office 365 and adobe accounts
L2 IT Support Engineer and Active Directory Admin
ITCAN PVT LTD
09.2020 - 11.2021
Company Overview: [Client :PCCW], Singapore
Handling windows L1 issues
On-call troubleshooting as well as deskside support
Provided assistance with office moves and installation of laptop/desktop workstations
L1 support for AD, office & adobe
Run and create AD script files to generate the user account
Manage user accounts, creating ,deleting and grouping of user accounts
Assisted end users through email, phone and walk-ins
Provided after-hours assistance
User management
Generating reports for the weekly ticket tracking
Managing the server back ups
Desktop support Engineer
Green Dream Network Pvt Ltd
11.2019 - 08.2020
Company Overview: [Client : Changi General Hospital], Singapore
Migrating the machines from Windows 7 to 10
Setting up and deploying of the new work stations
Handling the addition, removal and updating of the user accounts in the Active Directory
Managing the AD Server (have strong knowledge in installing Active Directory Domain Controllers, managing the Active Directory Users, Groups and Organization Units)
Scheduling the appointments and liaising with the users on reported issues.
Installing and configuring the printers and other hardware devices
Asset Inventory management and store handling
Cloning and Domain joining for the machines
User data back up and retrieval
Resolve windows 10 issues generated via ticket management system .
Updating and maintaining database records
Completing job reports and ordering supplies
Knowledge in DHCP and DNS Server deployment, configuration and Working, IPV4 and IPV6, Subnet masking
Modular Infotech Pvt Ltd
08.2017 - 07.2019
Company Overview: Singapore
Windows 7 to 10 migration
Network Configuration (LAN)
Diagnosing and troubleshooting software and hardware problems
Installation and maintenance of Antivirus and managing updates
Asset management
Maintaining the application which keeps track of the quality of the scanned documents
Managing the user accounts and Active Directory
Setting up the folders and the files access rights and policies.
Analysing the error logs and doing the initial trouble shooting
Maintaining the meeting minutes and keeping track of the required daily target
Project Coordinator [Application Support]
Encora Technologies
01.2014 - 05.2015
Company Overview: Singapore
Handling the Server Management System
Provide Project Managers with technical and project support.
Co-manage day to day aspects of projects including schedule budget contract client needs.
Ensure quality of all deliverables through QA and user testing.
Created meeting agendas and recorded meeting minutes.
Responded to client inquiries.
Served as a point of contact from project initiation to completion.
Defined project deliverables and monitored status of tasks.
Drafted action plans and led meetings with department executives to review project status and proposed changes.
Based on the profile, ID creation on respective servers and grant access to the application
Addition and deletion of the user ID’s of the team members
Proper Organising and maintaining of Project Documents
Running Entry\Exit Check List for the Team Members
Data Entry Task Assigned
Working in MS Office, Excel, Outlook
Documentation
Software Programmer
Nest Technologies
11.2011 - 05.2013
ICE300: ICE300 Intelligent Control Environment (ICE300) is a framework for developing software for semiconductor manufacturing equipments. This framework can be used for material handling, material processing and Equipment automation of different types of semiconductor equipments. ICE allows integrated control for equipments (robots, devices, process modules, PLCs etc.) to deliver equipments from development labs to production line in the shortest period of time. Built-in features in the framework reduce the effort required by a development team to develop an equipment control solution. The framework can be easily configured for any kind of semiconductor equipments with different layouts and modules.
NanoPlas: NanoPlas is the software that allows the material processing based on the recipes. It acts as an interface between the process module and the PLC. This framework helps to reduce defects, excursions, and scrapped wafers
Designed the product after analyzing the requirements.
Designed GUI using C# and WPF
Designed and coded Business logic and Database layers in c#
Active Code review participation.
Carried out Unit testing
Bug Fixing
Automated the build procedure using CruiseControl.NET
Regular Support Activities.
Project Details
Education
Post Graduate Diploma - Business Administration
Symbiosis
01.2016
Bachelor of Tech - IT
Cochin University of Science and Technology
01.2011
Skills
Operating Systems: Windows 7,10,11, Red hat Linux 8, IBM AIX, Desktop support
Database: Microsoft SQL Server
Application Support: Aperture Configuration Manager support, Software development for the Semiconductor manufacturing Industry, Software development for Health Insurance company, Microsoft Teams, Acrobat Adobe Support, Microsoft 365
Tools: Microsoft Active Directory (AD), Printer Server Management
Certification
Microsoft Certified Systems Administrator (MCSA)
Certified with Microsoft Certified Azure Fundamentals
Personal Information
Languages Known : English, Hindi, Tamil and Malayalam