Punnya P R
Singapore
Summary
Target-driven IT professional with a unique blend of technical and theoretical knowledge. Possesses great trouble shooting and good interpersonal skills to assist clients and the organization
Overview
14
14
years of professional experience
1
1
Certification
Work History
L2 IT Support Engineer
ITCAN PVT LTD
03.2022 - Current
- Company Overview: [Client :NCS], Singapore
- Point of contact and first level troubleshooting and resolution for the internal applications tickets raised
- Liaise with vendor for the Fix of escalated issues.
- Analysing the log files for the application issues
- Perform troubleshooting for the WOG environment .Respond promptly to incidents, investigate and provide resolution of incidents escalated, provide timely status to relevant parties.
- Perform preventive maintenance and update latest patches
- Software and Hardware installation
- Laptop imaging and asset management
- Handling Tech Refresh ,On boarding and Out boarding of staff
- Managing Active Directory, office 365 and adobe accounts
L2 IT Support Engineer and Active Directory Admin
ITCAN PVT LTD
09.2020 - 11.2021
- Company Overview: [Client :PCCW], Singapore
- Handling windows L1 issues
- On-call troubleshooting as well as deskside support
- Provided assistance with office moves and installation of laptop/desktop workstations
- L1 support for AD, office & adobe
- Run and create AD script files to generate the user account
- Manage user accounts, creating ,deleting and grouping of user accounts
- Assisted end users through email, phone and walk-ins
- Provided after-hours assistance
- User management
- Generating reports for the weekly ticket tracking
- Managing the server back ups
Desktop support Engineer
Green Dream Network Pvt Ltd
11.2019 - 08.2020
- Company Overview: [Client : Changi General Hospital], Singapore
- Migrating the machines from Windows 7 to 10
- Setting up and deploying of the new work stations
- Handling the addition, removal and updating of the user accounts in the Active Directory
- Managing the AD Server (have strong knowledge in installing Active Directory Domain Controllers, managing the Active Directory Users, Groups and Organization Units)
- Scheduling the appointments and liaising with the users on reported issues.
- Installing and configuring the printers and other hardware devices
- Asset Inventory management and store handling
- Cloning and Domain joining for the machines
- User data back up and retrieval
- Resolve windows 10 issues generated via ticket management system .
- Updating and maintaining database records
- Completing job reports and ordering supplies
- Knowledge in DHCP and DNS Server deployment, configuration and Working, IPV4 and IPV6, Subnet masking
Modular Infotech Pvt Ltd
08.2017 - 07.2019
- Company Overview: Singapore
- Windows 7 to 10 migration
- Network Configuration (LAN)
- Diagnosing and troubleshooting software and hardware problems
- Installation and maintenance of Antivirus and managing updates
- Asset management
- Maintaining the application which keeps track of the quality of the scanned documents
- Managing the user accounts and Active Directory
- Setting up the folders and the files access rights and policies.
- Analysing the error logs and doing the initial trouble shooting
- Maintaining the meeting minutes and keeping track of the required daily target
Project Coordinator [Application Support]
Encora Technologies
01.2014 - 05.2015
- Company Overview: Singapore
- Handling the Server Management System
- Provide Project Managers with technical and project support.
- Co-manage day to day aspects of projects including schedule budget contract client needs.
- Ensure quality of all deliverables through QA and user testing.
- Created meeting agendas and recorded meeting minutes.
- Responded to client inquiries.
- Served as a point of contact from project initiation to completion.
- Defined project deliverables and monitored status of tasks.
- Drafted action plans and led meetings with department executives to review project status and proposed changes.
- Based on the profile, ID creation on respective servers and grant access to the application
- Addition and deletion of the user ID’s of the team members
- Proper Organising and maintaining of Project Documents
- Running Entry\Exit Check List for the Team Members
- Data Entry Task Assigned
- Working in MS Office, Excel, Outlook
- Documentation
Software Programmer
Nest Technologies
11.2011 - 05.2013
- ICE300: ICE300 Intelligent Control Environment (ICE300) is a framework for developing software for semiconductor manufacturing equipments. This framework can be used for material handling, material processing and Equipment automation of different types of semiconductor equipments. ICE allows integrated control for equipments (robots, devices, process modules, PLCs etc.) to deliver equipments from development labs to production line in the shortest period of time. Built-in features in the framework reduce the effort required by a development team to develop an equipment control solution. The framework can be easily configured for any kind of semiconductor equipments with different layouts and modules.
- NanoPlas: NanoPlas is the software that allows the material processing based on the recipes. It acts as an interface between the process module and the PLC. This framework helps to reduce defects, excursions, and scrapped wafers
- Designed the product after analyzing the requirements.
- Designed GUI using C# and WPF
- Designed and coded Business logic and Database layers in c#
- Active Code review participation.
- Carried out Unit testing
- Bug Fixing
- Automated the build procedure using CruiseControl.NET
- Regular Support Activities.
- Project Details
Education
Post Graduate Diploma - Business Administration
Symbiosis
01.2016
Bachelor of Tech - IT
Cochin University of Science and Technology
01.2011
Skills
- Operating Systems: Windows 7,10,11, Red hat Linux 8, IBM AIX, Desktop support
- Database: Microsoft SQL Server
- Application Support: Aperture Configuration Manager support, Software development for the Semiconductor manufacturing Industry, Software development for Health Insurance company, Microsoft Teams, Acrobat Adobe Support, Microsoft 365
- Tools: Microsoft Active Directory (AD), Printer Server Management
Certification
- Microsoft Certified Systems Administrator (MCSA)
- Certified with Microsoft Certified Azure Fundamentals
Personal Information
Languages Known : English, Hindi, Tamil and Malayalam
Timeline
L2 IT Support Engineer
ITCAN PVT LTD
03.2022 - Current
L2 IT Support Engineer and Active Directory Admin
ITCAN PVT LTD
09.2020 - 11.2021
Desktop support Engineer
Green Dream Network Pvt Ltd
11.2019 - 08.2020
Modular Infotech Pvt Ltd
08.2017 - 07.2019
Project Coordinator [Application Support]
Encora Technologies
01.2014 - 05.2015
Software Programmer
Nest Technologies
11.2011 - 05.2013
Bachelor of Tech - IT
Cochin University of Science and Technology
Post Graduate Diploma - Business Administration
Symbiosis