Punitha Sassigaram
Summary
Adept at fostering patient satisfaction and streamlining operations, I led a team at Oasis Medical Clinic to enhance service efficiency. Skilled in customer support and complaint handling, my leadership significantly improved client relationships. My proficiency in multitasking and computer skills supported seamless administrative functions, contributing to a positive and efficient healthcare environment.
Dedicated Service Associate with exceptional communication and relationship-building skills. Consistently willing to go the extra mile to achieve sales goals. Bringing 20years of experience in service-driven roles.
Overview
18
18
years of professional experience
Work History
Outpatient Service Associate
St Luke's Community Hospital
06.2024 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Fixed Appointments and collect payments
DEPUTY CLINIC MANAGER
Oasis Medical Clinic
01.2022 - 11.2022
- Lead a team of Clinic Assistants to ensure efficient and proper operations at our GP clinic
- Ensure excellent service for our patients through leadership by example
- Regularly train and ensure service proficiency amongst the CA team
- Ensure consistency of protocols including registration of patients, queue management, dispensing of medications, invoicing and collection of payment, submission of claims, management of drug inventory and general housekeeping
- Perform duties of regular clinic assistants, including registration, dispensing, collection of payment, claim submission, chaperone, clinical procedures
- Manage medication, consumables and equipment including ordering, stock taking, and general housekeeping
- Manage rosters for Clinic Assistants and Doctors
- Ensure compliance with MOH and PHMC guidelines
- Oversee performance of clinic in consultation with senior management
- Perform any other duties which may be assigned
Operation Administrator
Health Promotion Board
03.2019 - 12.2021
- Served as a liaison between employees and upper management, addressing concerns promptly to maintain a positive work environment.
- Evaluated current operational practices and suggested improvement strategies.
- Enhanced communication between departments through regular meetings, reports, and updates.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Checking Swabs have been sealed and send out accordingly.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Evaluated existing software systems for potential improvements leading to increased efficiency in day-to-day operations.
Senior Patient Service Associate
Singapore General Hospital
02.2007 - 12.2019
- Promoted a welcoming atmosphere by greeting patients upon arrival, quickly addressing their needs, and answering questions clearly.
- Assisted patients with insurance verification, ensuring accurate billing and prompt payment processing.
- Contributed to a positive work environment by effectively collaborating with medical staff and other departments.
- Maintained a clean and organized reception area, creating a comfortable environment for patients and visitors during their time at the facility.
- Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed.
- Handled cash transactions accurately while managing the daily collection of copays, deductibles, or other fees from patients at the time of service.
Education
WPLN
WORKFORCE DEVELOPMENT SKILLS
Paya Lebar, Null, Singapore01-2013
Employability Camp, CRM And CSP
KAPLAN PROFESSIONAL
NEWTON 06-2009
ITE Skills Certificate in Healthcare
ITE SIMEI (Alice Lee of Advanced Nursing )
Simei New Town, Singapore01-2008
GCE 'N' LEVEL
Guangyang Secondary School
12-2002
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Customer service excellence
- Client relationship building
- Payment processing
- Multitasking and organization
- Excellent communication
- Computer skills
- Listening skills
- Records maintenance
- Team collaboration
Languages
Tamil
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Outpatient Service Associate
St Luke's Community Hospital
06.2024 - Current
DEPUTY CLINIC MANAGER
Oasis Medical Clinic
01.2022 - 11.2022
Operation Administrator
Health Promotion Board
03.2019 - 12.2021
Senior Patient Service Associate
Singapore General Hospital
02.2007 - 12.2019
WPLN
WORKFORCE DEVELOPMENT SKILLS
Employability Camp, CRM And CSP
KAPLAN PROFESSIONAL
ITE Skills Certificate in Healthcare
ITE SIMEI (Alice Lee of Advanced Nursing )
GCE 'N' LEVEL
Guangyang Secondary School
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