Pui Mun Cheng
Singapore
Summary
I am adaptable and can quickly adjust to new situations and challenges. I have a lot of enthusiasm for life and am always looking for new opportunities to learn and grow. I have a friendly personality and enjoy interacting with others. I am a hard worker and am always putting in the extra effort to achieve my goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Seasonal X Born Hospitality Pte. Ltd.
11.2022 - 08.2024
- Monitored workflow to improve employee time management and increase productivity
- Developed new signature beverages to support bar marketing brand and increase profits
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Supervisor
Les Amis Holdings Pte. Ltd.
10.2020 - 08.2022
- Answered questions regarding menu items and suggested dishes exceeding guest expectations
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates
- Performed inventory control, such as counting, and stocking merchandise
- Maintained in-depth knowledge of cheese as well as related food and beverages to meet operational needs and boost sales
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Operation Support Agent Special Services Associate
Federal Express (S) Pte. Ltd.
05.2019 - 09.2020
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records
- Supervised shipping and receiving, distribution and workplace safety
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays
Admin Cum Accountant Executive
Wan Fu Pte. Ltd.
09.2018 - 05.2019
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Updated and maintained employee records to respond quickly to requests for information
- Managed accounts payable and receivables and payroll
- Tracked expenses to comply with budgets
Assistant Supervisor
Itacho Sushi Pte. Ltd.
03.2014 - 08.2018
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
- Maintained impressive accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions
- Scheduled and rotated staff for adequate coverage and fair distribution of workload
Education
Diploma - Multimedia And Programming
Universiti Teknologi Malaysia (UTM)
Malaysia12.2024
SPM - sports science
SMK Methodist (A.C.S.)
Kampar, Perak12.2012
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Customer Service
- Beverage Preparation
Personal Information
- Place of Birth: Ipoh, Perak
- Date of Birth: 01/18/95
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
Hobbies and Interests
- Scuba Diving
- Music
- Photography
- Hiking
- Travel
- Badminton
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (Cantonese)
Advanced (C1)
Malay
Upper intermediate (B2)
Timeline
Supervisor
Seasonal X Born Hospitality Pte. Ltd.
11.2022 - 08.2024
Supervisor
Les Amis Holdings Pte. Ltd.
10.2020 - 08.2022
Operation Support Agent Special Services Associate
Federal Express (S) Pte. Ltd.
05.2019 - 09.2020
Admin Cum Accountant Executive
Wan Fu Pte. Ltd.
09.2018 - 05.2019
Assistant Supervisor
Itacho Sushi Pte. Ltd.
03.2014 - 08.2018
Diploma - Multimedia And Programming
Universiti Teknologi Malaysia (UTM)
SPM - sports science
SMK Methodist (A.C.S.)
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