Pui Mun Cheng
Singapore
Summary
I am adaptable and can quickly adjust to new situations and challenges. I have a lot of enthusiasm for life and am always looking for new opportunities to learn and grow. I have a friendly personality and enjoy interacting with others. I am a hard worker and am always putting in the extra effort to achieve my goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Seasonal X Born Hospitality Pte. Ltd.
Singapore, Singapore
11.2022 - 08.2024
- Monitored workflow to improve employee time management and increase productivity
- Developed new signature beverages to support bar marketing brand and increase profits
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
Supervisor
Les Amis Holdings Pte. Ltd.
Singapore, Singapore
10.2020 - 08.2022
- Answered questions regarding menu items and suggested dishes exceeding guest expectations
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates
- Performed inventory control, such as counting, and stocking merchandise
- Maintained in-depth knowledge of cheese as well as related food and beverages to meet operational needs and boost sales
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Operation Support Agent Special Services Associate
Federal Express (S) Pte. Ltd.
Singapore, Singapore
05.2019 - 09.2020
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records
- Supervised shipping and receiving, distribution and workplace safety
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays
Admin Cum Accountant Executive
Wan Fu Pte. Ltd.
Singapore, Singapore
09.2018 - 05.2019
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Updated and maintained employee records to respond quickly to requests for information
- Managed accounts payable and receivables and payroll
- Tracked expenses to comply with budgets
Assistant Supervisor
Itacho Sushi Pte. Ltd.
Singapore, Singapore
03.2014 - 08.2018
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations
- Maintained impressive accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions
- Scheduled and rotated staff for adequate coverage and fair distribution of workload
Education
Diploma - Multimedia And Programming
Universiti Teknologi Malaysia (UTM)
Malaysia12.2024
SPM - sports science
SMK Methodist (A.C.S.)
Kampar, Perak12.2012
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Customer Service
- Beverage Preparation
Personal Information
- Place of Birth: Ipoh, Perak
- Date of Birth: 01/18/95
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
Hobbies and Interests
- Scuba Diving
- Music
- Photography
- Hiking
- Travel
- Badminton
Languages
English
Upper intermediate (B2)
Chinese (Mandarin)
Upper intermediate (B2)
Chinese (Cantonese)
Advanced (C1)
Malay
Upper intermediate (B2)
Timeline
Supervisor
Seasonal X Born Hospitality Pte. Ltd.
11.2022 - 08.2024
Supervisor
Les Amis Holdings Pte. Ltd.
10.2020 - 08.2022
Operation Support Agent Special Services Associate
Federal Express (S) Pte. Ltd.
05.2019 - 09.2020
Admin Cum Accountant Executive
Wan Fu Pte. Ltd.
09.2018 - 05.2019
Assistant Supervisor
Itacho Sushi Pte. Ltd.
03.2014 - 08.2018
Diploma - Multimedia And Programming
Universiti Teknologi Malaysia (UTM)
SPM - sports science
SMK Methodist (A.C.S.)