Puganeswari Govindasamy
Summary
Dynamic Customer Service Representative with Delmont Engineering Pte Ltd, excelling in scheduling management and effective communication. Cultivated strong client relationships and resolved complaints efficiently, enhancing customer satisfaction. Proven ability to coordinate maintenance programs and support engineering teams, ensuring seamless operations and positive outcomes. Passionate about delivering exceptional service and fostering collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Delmont Engineering Pte Ltd
12.2022 - Current
- Scheduled contractors for various constructions, repairs, and renovations.
- Coordinated scheduling of maintenance programs according to the manufacturer's recommendations.
- Responded quickly to inquiries or complaints regarding building operations.
- Resolved customer complaints promptly and efficiently by escalating to the person in charge.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports when needed.
- Developed positive relationships with the engineering team.
- Filing of reports summarizing progress on various tasks related to consultancy work.
Education
Diploma - Business Administration
PSB Academy Pte Ltd
02-2009
Diploma - Professional Make Up
Top To Toe College of Beauty Therapy
01-2008
Clementi Town Secondary School
12-1991
Silat Primary School
12-1986
Skills
- Administrative support
- Effective communication
- Problem solving
- Client relations
- Data entry
- Cultural awareness
- Coordination
- Paperwork processing
- Complaint resolution
Affiliations
- Freelance makeup and hairstylist artist
- Freelance face and body painting artist
- The Ministry of Social and Family Development provide respite care for children
- Gan Eng Seng Secondary School, parent volunteer
Languages
English
First Language
Tamil
Intermediate (B1)
B1
Malay
Beginner (A1)
A1
Accomplishments
- 5 years of voluntary service to the community
07/2010
Certificate of Appreciation, People's Association of Singapore
Certification
Abundance of WSQ Skills Future SG certificates
2025
Tembusu Institute
- Basic, intermediate, and advanced alteration, drafting, and sewing garments
2019
XPRIENZ
- Make cookies and make basic cakes
2016
Makeup Artist Association of Singapore
Certificate of completion
- COVID-19 awareness and control training for makeup artists and beauty professionals
2013
Carrie Academy Int'l
- Design and apply makeup, apply color theory, and maintain a professional image
Timeline
Customer Service Representative
Delmont Engineering Pte Ltd
12.2022 - Current
Diploma - Business Administration
PSB Academy Pte Ltd
Diploma - Professional Make Up
Top To Toe College of Beauty Therapy
Clementi Town Secondary School
Silat Primary School
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