PUGANESWARAN MATHIVANAN

Under NCS im working in SSOE 2 Project as Ops Support Executive. Its support for goverment school IT system.

- support for school staff related IT issues

- 1st level troubleshooting pc & notebooks

- User privilege issues

- maintain school IT inventory stocks

As a service oriented organization, Cloud Technology will keep on ensuring the proportionate of dedicated, experienced and skilled Support Team, in order to provide better and fast services to our value business partners.

• Troubleshooting/Install computer hardware and software failures
• troubleshooting windows OS(XP,7,8,10,11)
• troubleshooting networking issue users PC
• performs the installation, repair, and preventative maintenance of personal computer and related systems
• Install software,patches, updates on desktops, laptops and personal devices.
• troubleshooting canon, epson and ricoh printers
• maintain share folders in servers
• configure fingertac TA500
• configure CCTV (nvr&dvr)
• configure IP cameras
• configure Omada controller
• configure unmanaged switches
• configure access points
• layout network plan for hotels and small shops

D&K Engineering Services Sdn Bhd (IT Support for contract basis)

• Performed level 1 overall IT supports
• Handling Hardware and Software problem for Production and Office
• 1st level of Production networking issue troubleshooting
• 1st level user PC troubleshooting (email/printing issue/intranet/internet/AD account)
• User account access issue/Active Directory
• User privilege issue
• Network cabling issue troubleshooting(cable faulty, RJ45 broken, etc)
• Multiple printer setting
• VOIP Phone PABX phone setup
• Setup projector
• Scanner issue verification & troubleshooting
• PC and Laptop troubleshooting

Services to business partners

HP (Globalts Technology)

- troubleshooting laptops and desktops

- perform repair laptops and desktops as per SLA

Acer (Highpoint Service Network)

- troubleshooting laptops and desktops

- perform repair laptops and desktops as per SLA

KDN (Under Qorva Technology)

- network IT support

- networking issue troubleshooting

- perform setup new switches and access point

- perform preventive maintenance for switches and access point over Johor State

Excer Global

- mainly support for Sunway Projects

- network IT support

- perform setup firewall (with guidance from representative HQ IT Team)

IT Pacific(JOS MALAYSIA)

- support across various IT environments

- network and troubleshooting support

- perform setup access point (Ex: McDonald's)

Ifix Services & My Zeal System

- setup POS system

- configure receipt printer, label printer, scanners and drawers

- perform network setups

• Performed overall IT supports
• Installing and configuring computer hardware and software
• Did company master inventory list
• Setup computer/laptop for users
• Providing technical support

• Performed overall IT supports
• Repair and service users PC
• VOIP Phone setup
• Installing and configuring computer hardware and software
• Installing and configuring printers, scanners, patches and personal devices
• Installing network cable
• Troubleshoots software and hardware failures
• Network cabling issue troubleshooting (cable faulty, RJ45)
• Layout network cable for new users on production site
• Responding in a timely manner to service issues
• Achievements/Tasks