Pugaleinthi Elamaran
Summary
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
6
6
years of professional experience
1
1
Certification
Work History
NSF (GUARDS LEADER)
Singapore Army
11.2022 - 11.2024
- Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
- Trained, supervised and organized over my soldiers and personnel.
- Established a strong team dynamic within the platoon through effective communication and leadership strategies.
- Instilled discipline within the unit by consistently enforcing military customs and courtesies.
- Maintained high levels of morale among soldiers, fostering a positive and motivated environment.
- Enhanced team cohesion and effectiveness with targeted team-building activities.
Intern
Valluvar Yacht Management and Maintenance
07.2021 - 10.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Contributed to positive work environment by actively participating in team-building activities.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Waiter
Universal Studios Singapore
01.2019 - 07.2019
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Education
DIPLOMA - DIPLOMA IN NAUTICAL STUDIES
Singapore Polytechnic
Singapore, Null, Singapore03-2023
GED -
Kuo Chuan Presbyterian Secondary School
Singapore, Null, Singapore10-2017
Skills
- Team building
- Team Leadership
- Professionalism
- Adaptability
- Training and mentoring
Certification
- Advanced Ship Firefighting Course (SCDF)
- Advanced Fire Fighting Certificate (STCW)
- Elementary First Aid Course (STCW)
- Basic Tanker Training (STCW)
- PRE-SEA Induction Course (MPA)
- Bronze swimming (NWSC)
- silver swimming (NWSC)
- gold swimming (NWSC)
- life saver intermediate 2 (SLGC)
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
NSF (GUARDS LEADER)
Singapore Army
11.2022 - 11.2024
Intern
Valluvar Yacht Management and Maintenance
07.2021 - 10.2022
Waiter
Universal Studios Singapore
01.2019 - 07.2019
DIPLOMA - DIPLOMA IN NAUTICAL STUDIES
Singapore Polytechnic
GED -
Kuo Chuan Presbyterian Secondary School
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