Puchakorn Plianchaow
Assistant Manager
Summary
Diligent and detail-oriented professional with 9+ years of experience coordinating complex claims processes to reach fair and equitable settlements. Adept at determining proper course of action for coverage and disposition of claims through effective judgment, analytical, and decision-making skills. Skilled in delivering high-quality customer service while building profitable relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager - Loss Adjuster
Crawford & Company (Thailand) Co., Ltd.
03.2015 - Current
- Handle variety of claims - Property & Casualty, Construction and Liability claims between insurance party and clients to serve their need and reach fair and equitable settlement averaging 80-100 claims with fee production up to 10 millions Baht per year.
- Deal with the clients with ranges of business units for Retail business, Hotel, Hospital, Industrial Estate and Autoparts mostly for large projects i.e., Central Group, TCC Group, Airport of Thailand, Chulalongkorn Hospital, Siemens and Toyota Group.
- Mentor junior staff members in their professional development by offering guidance and support in their assigned roles. Supervised day-to-day operations to meet performance, quality and service expectations.
Maintenance Engineer
Siam Cement Group
02.2014 - 02.2015
- Monitored an operation of hydraulics and press machine specifically to the Electrical system for fibre cement roof tile production, working with the Production, R&D and Sales teams to maintain the standard of product in the era that metal sheet roof has been introduced to construction industry in Thailand.
- Improved equipment reliability by implementing preventive and established maintenance schedules while minimizing disruptions to operations.
- Implemented energy-saving initiatives that resulted in significant cost savings without compromising operational efficiency or safety standards.
Education
Bachelor of Engineering - Electrical Engineer
King Mongkut's Institute of Technology Ladkrabang
Thailand 04.2001 -
Skills
Excellent Communication
Critical Thinking & Problem Solving
Negotiation and Conflict Resolution
Adaptability and Flexibility
Employee Coaching and Mentoring
Customer Relationship Management
Team Leadership
Additional Information
Personal Strong points
- 9 years in field of Insurance Surveyor (Loss Adjuster)
- Fluent in Microsoft Office and other work relating programs
- Good understanding in Engineering filed, IAR, PL and CAR policy
- Good communication, presentation and negotiation skills
- Ability to withstand hard work even under pressure and limit time
- Be able to work after hours, weekend, upcountry and abroad
- Team Leader of Welfare Committee, Crawford & Company (2017-2020)
Certification
Acquired an International License in Diploma of Loss Adjusting by Australian and New Zealand Institute of Insurance and Finance (ANZIIF)
Timeline
Acquired an International License in Diploma of Loss Adjusting by Australian and New Zealand Institute of Insurance and Finance (ANZIIF)
04-2024
Assistant Manager - Loss Adjuster
Crawford & Company (Thailand) Co., Ltd.
03.2015 - Current
Maintenance Engineer
Siam Cement Group
02.2014 - 02.2015
Bachelor of Engineering - Electrical Engineer
King Mongkut's Institute of Technology Ladkrabang
04.2001 -