Pua Peng Kiat
Singapore
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Experienced [Job Title] successfully delivering services on contract or project basis to clients in various industries and specialties. Demonstrated ability to provide expert advice and guidance, helping clients improve market position. Enthusiastic about providing professional support in different environments.
Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software].
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Freelancer
3G Logistics
11.2024 - Current
- Produced compelling content for diverse clients, driving elevated website traffic and heightened user engagement.
- Oversaw social media accounts for a range of enterprises, boosting follower base by 30% over a six-month period.
- Formulated tailored branding and marketing tactics for clients, resulting in a 20% sales uptick.
- Contributed to graphic design endeavors alongside team members, consistently delivering top-notch results under strict time constraints.
- Managed logistics coordination for timely delivery of goods and materials.
- Developed efficient workflows to enhance operational productivity and reduce delays.
- Trained new team members on best practices in logistics operations and safety protocols.
- Implemented process improvements that streamlined inventory management and tracking systems.
- Oversaw project timelines, ensuring alignment with client expectations and industry standards.
- Cultivated strong relationships with clients to ensure satisfaction and repeat business opportunities.
- Analyzed logistics data to identify trends, driving informed decisions for operational enhancements.
- Led cross-functional teams to execute complex logistics projects from inception to completion.
Kitchen Crew
BakesByNY
05.2021 - 09.2021
- Prepared and cooked diverse menu items according to rigorous quality and safety guidelines.
- Supported inventory control by ordering supplies and upholding kitchen cleanliness.
- Worked closely with colleagues to streamline food preparation processes and deliver prompt customer service.
- Showcased versatility by aiding in dishwashing, food presentation, and other kitchen operations as required.
- Prepared and assembled baked goods according to standardized recipes and quality standards.
- Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health regulations.
- Assisted in inventory management by tracking supplies and notifying management of low stock levels.
- Collaborated with team members to streamline workflow during peak service hours, enhancing efficiency.
- Operated various kitchen equipment safely, including mixers, ovens, and slicers, ensuring optimal performance.
- Demonstrated adaptability by quickly learning new recipes and techniques to meet evolving customer demands.
- Provided support in training new kitchen crew members on operational procedures and safety protocols.
- Executed food presentation standards to enhance visual appeal of products displayed for customers.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
- Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.
- Implemented effective time-management strategies while multitasking during busy shifts, enhancing productivity without sacrificing quality.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Collaborated with front-of-house staff to ensure seamless coordination between kitchen and dining areas, enhancing the overall customer experience.
- Maintained a high level of personal hygiene, contributing to the cleanliness of the kitchen environment.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Collaborated with team members to optimize workflows, leading to improved overall restaurant operations.
- Ensured consistent food quality through strict adherence to recipes and presentation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in training new staff members on kitchen procedures, contributing to a more cohesive team dynamic.
- Fostered a positive working environment by maintaining open communication channels and effectively resolving conflicts among team members.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, streamlining food preparation processes.
- Upheld stringent sanitation practices according to health department regulations, minimizing risks associated with foodborne illnesses or contamination incidents.
- Reduced food waste by implementing proper storage techniques and timely usage of ingredients.
- Increased customer satisfaction levels through attention to detail in preparing visually appealing dishes that met dietary restrictions or preferences.
- Expedited orders during peak hours, effectively reducing wait times for customers and increasing table turnover rates.
- Participated in regular inventory checks, assisting with ordering necessary supplies to maintain optimal stock levels.
- Supported management in achieving cost-saving goals through efficient use of resources and diligent monitoring of portion control measures.
- Contributed ideas for special events or promotional menus, resulting in increased revenue during seasonal periods or holidays.
- Improved safety standards by regularly inspecting equipment for maintenance needs and reporting any issues to management.
- Assisted in creating innovative menu items with the head chef, resulting in an increased customer satisfaction rate.
- Continually sought opportunities for professional development, honing culinary skills through hands-on training and workshops.
- Decreased food expenses by using local ingredients, defining standards for portion size and reducing waste.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Transported food items from storage areas to kitchen for prepping.
- Managed time to juggle multiple tasks simultaneously with ease.
- Learned other teammates' work tasks to train as backup.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Followed recipes and chef instructions to prepare food correctly.
- Plated and presented food following chef requirements.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Assisted in setting up and breaking down kitchen stations.
- Lifted and carried heavy materials.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained high personal grooming standards and uniform presentation.
- Monitored food temperature, discarding items not stored correctly.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Pushed, pulled and transported large loads and objects.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Trained new staff on food preparation and safety procedures.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
Baker
Juz Bread
02.2019 - 11.2019
- Created and baked a variety of muffins, cakes, and other pastries according to recipes and customer requests.
- Managed inventory levels and ordered supplies to ensure efficient production and delivery of baked goods.
- Collaborated with team members to develop new recipes and improve existing products, resulting in increased customer satisfaction.
- Maintained a clean and organized work environment, adhering to health and safety regulations at all times.
- Prepared a variety of bread types, ensuring consistency in quality and flavor.
- Operated ovens and mixers efficiently to maintain production schedules.
- Monitored inventory levels, restocking ingredients as needed to support operations.
- Assisted in developing new recipes, contributing creative ideas for product offerings.
- Trained new staff on proper baking techniques and equipment usage, fostering teamwork.
- Maintained cleanliness and organization of baking area to adhere to safety standards.
- Implemented process improvements that enhanced workflow efficiency within the kitchen.
- Collaborated with team members to meet deadlines during peak production hours.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Created appealing displays to showcase products in bakery.
- Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Increased customer satisfaction with friendly and efficient service.
- Leveraged social media to showcase bakery creations, significantly increasing online engagement and inquiries.
- Maintained cleanliness and organization in baking area, meeting health and safety standards.
- Customized cake designs according to customer requests, increasing satisfaction and repeat business.
- Implemented system for tracking ingredient usage, reducing costs by optimizing order quantities.
- Initiated customer feedback system to gather insights on product preferences and areas for improvement.
- Managed inventory for cost-effectiveness, ensuring no shortage of ingredients and minimizing waste.
- Collaborated with local suppliers to secure high-quality ingredients, enhancing flavor of bakery products.
- Participated in local food fairs to promote bakery, resulting in increased foot traffic and sales.
- Conducted monthly inventory audits to ensure accuracy and accountability of stock levels.
- Enhanced bakery's reputation for quality by consistently producing high-standard baked goods.
- Improved energy efficiency in bakery by optimizing equipment use and reducing unnecessary power consumption.
- Coordinated with front-of-house team to ensure timely display of fresh baked goods, enhancing customer experience.
- Achieved significant reduction in customer wait times by optimizing workflow and baking schedules.
- Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.
- Resolved customer complaints with empathy and professionalism, maintaining positive bakery image.
- Streamlined baking processes, reducing preparation time without compromising quality of baked goods.
- Trained new staff in bakery operations, improving overall team efficiency and product consistency.
- Contributed to menu planning meetings with innovative ideas, keeping bakery's offerings fresh and competitive.
- Developed new recipes to expand bakery's offerings and attract new customers.
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Prepared dough for variety of pastries, cakes and breads.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Packaged finished products for sale.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Trained new employees on bakery methods and procedures.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Prepared frostings and other toppings for cakes and pastries.
- Processed customer orders and payment transactions.
- Replenished bakery items in display cases.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Managed display cases to verify freshness and attractiveness of products.
- Determined baking times for various items.
- Cut and shaped dough for pies, rolls and other pastries.
Education
ISC - Baking Practices
Metta School
12.2021
ISC - Baking Practices
Metta School
11.2022
Skills
- Baking
- Pastry techniques Professional
- Attention to detail Professional
- Time management Professional
- Customer service Professional
- Computer Professional
- Microsoft Office proficiency Professional
- Strong communication skills Professional
- Troubleshooting abilities Professional
- Time management expertise Professional
- Problem-solving
- Time management
- Attention to detail
- Project management
- Virtual assistance
- Multitasking and organization
- Portfolio management
- Team building
- Excellent communication
- Multitasking
- Organizational skills
- Relationship building
- Interpersonal communication
Accomplishments
- Attained ISC in Baking Practices Certificate
- Demonstrated proficiency in baking practices
- Acquired specialized knowledge in the field of baking
- Successfully obtained food hygiene certificate, enabling me to work in various food and beverage outlets.
- Completed a challenging internship at JuzBread, demonstrating strong skills in customer service, problem-solving, and teamwork
- Contributed to the successful operation of the bakery by assisting with food preparation, inventory management, and sales
- Collaborated with colleagues to maintain a clean and organized workspace, ensuring a positive experience for customers
- Received positive feedback from customers and supervisors for my dedication and attention to detail during my time at JuzBread
Certification
- 12/2022 ISC in Baking Practices Institute of Technical Education
- I am certified in Baking Practices by the Institute of Technical Education. This certification demonstrates my expertise and knowledge in the field of baking, showcasing my skills and dedication to the craft.
Graphs
- 76% Working with colleagues
- 24% Commucation Skills
Strengths
- Adaptable
- Efficient multitasker - Team player - Strong communication - Detail-oriented - Reliable work ethic - Adaptable to change
Hobbies
Exploring distant lands, Getting lost in a good book, Capturing moments, Feeling the music, Every kind of sport
Languages
English
Intermediate (B1)
Timeline
Freelancer
3G Logistics
11.2024 - Current
Kitchen Crew
BakesByNY
05.2021 - 09.2021
Baker
Juz Bread
02.2019 - 11.2019
ISC - Baking Practices
Metta School
ISC - Baking Practices
Metta School