Pujitama Tanamas
Rooms Division Manager
Nay Pyi Taw, Myanmar
Summary
Broad minded through distinguished international background in diverse multi-cultural business and educational environments Skilled in communication and cooperation by efficient verbal and written interpersonal skills and strong organizational and corresponding abilities Proven accuracy in fast paced working environments, multitasked with high attention to details, adaptable, and disciplined
Overview
5
5
Certifications
6
6
years of post-secondary education
13
13
years of professional experience
Work History
Rooms Division Manager
Hilton Hotels & Resorts
Nay Pyi Taw, Myanmar
09.2018 - Current
- Oversee Rooms Division operations including, but not limited, to Concierge, Reception, Engineering and Housekeeping
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Other spheres of responsibility include planning of budgets and personnel, strong cooperation with the sales department, monitoring the work of service personnel, hotel security, and quality assurance.
- Outside the role also in charge of hotel social media management and marketing.
Front Office Trainer
Hilton Vocational Training Center
Nay Pyi Taw, Myanmar
09.2015 - Current
- Conduct front office operations on the job training for front office vocational trainees. Program is 2-year combination of on-the-job and classroom training with emphasize on front office operations. Currently completing 3 batches of graduating students.
Front Office Manager
Conrad Hotels & Resorts
Koh Samui, Thailand
05.2018 - 09.2018
- Front office manager taskforce at Conrad Koh Samui, a 82-key luxury resort and 15-key luxury 2- and 3-bedroom residences located at the tourist destination of Koh Samui Island in Southern Thailand.
Front Office Manager
Hilton Hotels & Resorts
Nay Pyi Taw, Myanmar
03.2016 - 09.2018
- Oversee the entire Front Office operation to maintain high standards
- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
- Set departmental objectives, work schedules, budgets, policies, and procedures
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
- Involve in hotel's social media presence and updating monthly newsletter and hotel activities.
Assistant Front Office Manager
Hilton Hotels & Resorts
Nay Pyi Taw, Myanmar
09.2015 - 02.2016
Assistant Manager Guest
Conrad Hotels & Resorts
Bali, Indonesia
02.2015 - 09.2015
- Ensure trough effective supervision that all services rendered in the hotel and at the Front Office particularly are always maintained at high standard and adhere to Conrad Brand Standard, CSCS and resort operating manual
- Assist the Front Office Manager or Asst Front Office Manager in controlling the cost and expenses
- Ensure maximum productivity and morale within the front office and consistently maintained discipline, following the resort rules and regulation -handling guest complaints, in accordance with the hotel policy and reporting all the complaint accordingly
- Assume the duty of Manager on Duty as scheduled Southeast Asia Management Trainee.
Southeast Asia Management Trainee
Conrad Hotels & Resorts
Bali, Indonesia
08.2014 - 01.2015
- Hilton Worldwide's Southeast Asia Management Trainee learnt from a management perspective all aspects of general hotel operations and skills needed to assume a management position. It is an 18- month program defined by 3 phases.
Southeast Asia Management Trainee
Hilton Hotels & Resorts
Bandung, Indonesia
08.2014 - 01.2015
Education
Master of International Hospitality Management - International Hospitality Management
02.2011 - 02.2013
- Dissertation: Online Marketing Opportunities and Challenges for Casual Dining Restaurants in Malaysia.
- Paper presented at 4th Asia Euro Conference 2012 in Tourism, Hospitality and Gastronomy (Nov, 2012)
Bachelor of Engineering - Robotics & Mechatronics
08.2004 - 08.2008
Skills
Data Analysisundefined
Certification
Basic Life Support Training - Myanmar Red Cross
Timeline
Rooms Division Manager - Hilton Hotels & Resorts
09.2018 - Current
Front Office Manager - Conrad Hotels & Resorts
05.2018 - 09.2018
Basic Life Support Training - Myanmar Red Cross
10-2017
Steps to Success; Director of Operations Development Program Southeast Asia and India - Hilton
06-2017
Elevate 3, Management Development Program - Hilton
06-2016
Front Office Manager - Hilton Hotels & Resorts
03.2016 - 09.2018
Front Office Trainer - Hilton Vocational Training Center
09.2015 - Current
Assistant Front Office Manager - Hilton Hotels & Resorts
09.2015 - 02.2016
Elevate 2, Management Development Program (Leadership @ Hilton 2) - Hilton
02-2015
Assistant Manager Guest - Conrad Hotels & Resorts
02.2015 - 09.2015
Southeast Asia Management Trainee - Conrad Hotels & Resorts
08.2014 - 01.2015
Southeast Asia Management Trainee - Hilton Hotels & Resorts
08.2014 - 01.2015
Elevate 1, Management Development Program (Leadership @ Hilton 1) - Hilton
10-2013
University Of Toulouse-Jean Jaurès - Master of International Hospitality Management, International Hospitality Management
02.2011 - 02.2013
Swinburne University Of Technology - Bachelor of Engineering, Robotics & Mechatronics
08.2004 - 08.2008
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