Flight Attendant
Singapore Airlines
03.2019 - Current
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations of strict safety protocols.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Enhanced customer loyalty and comfort through personalized interactions and assistance, promptly attending to concerns, and resolving issues professionally and by delivering top-notch in-flight service, including meal preparation and distribution.
- Maintained a clean and comfortable cabin environment throughout flights, resulting in positive feedback from passengers.
- Handled emergency situations calmly and effectively, ensuring the safety of all onboard.
- Collaborated with fellow crew members to create a welcoming atmosphere for passengers while upholding high standards of professionalism.
- Assisted passengers with diverse linguistic backgrounds and cultures by communication and understanding Provided exemplary customer service through timely resolution of passenger complaints or issues during international flights.
- Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Regularly participated in ongoing training programs to stay updated on safety procedures, customer service techniques, and airline policies.
- Resolved passenger conflicts and medical emergencies during flights.
- Attended workshops, certifications and trainings in customer service, conflict resolution tactics, and personal development to learn and stay update with techniques and information on dealing with new challenges with resilience.
