Priyadarshini D/O Jayaraman Priyadarshini
Summary
Professional with high standards and results-driven mindset. Experienced in customer service within high-pressure environments. Skilled in resolving issues, managing schedules, and ensuring smooth operations. Strong focus on team collaboration and adaptability to changing needs. Known for reliability and effective communication.
Overview
12
12
years of professional experience
Work History
Military Intelligence Analyst
MINDEF
09.2021 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members 24/7.
- Data Collection: Gather and interpret data from the various surveillance systems. This data could include visual imagery, radar signals, or electronic signals intelligence (ELINT).
- Analysis: Analyzing the data helps inform military strategies, providing real-time intelligence for commanders and other military units.
- Coordination with Other Units: Work closely with other air force units, ground intelligence teams, and command centers to ensure the efficient use of ISR data for military decision-making. Play a key role in coordinating joint operations, providing aerial support during combat, and supplying intelligence to other military branches.
Airport Customer Service Agent
SATS Ltd.
10.2015 - 09.2021
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers with my team of 4-5.
- Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.
- Supported colleagues during peak hours by taking on additional tasks when needed.
Front Desk Receptionist
Harilela Hospitality Pte Ltd
02.2013 - 04.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members of 4, fostering a positive work environment.
Education
No Degree - Higher Nitec in Business (Administration)
Institute of Technical Education
Singapore02-2015
Skills
- Open source intelligence
- Threat assessment
- Imagery analysis
- Team player
- Intelligence collection
- Verbal, interpersonal, and written communication
- Data collection
- Customer service
- Critical thinking
- Microsoft Office Suite
- Strong multitasking
- Passenger assistance
- Travel documentation verification
- Airport security awareness
- Check-in procedures mastery
Hobbies
- Travelling
- Cycling
Timeline
Military Intelligence Analyst
MINDEF
09.2021 - Current
Airport Customer Service Agent
SATS Ltd.
10.2015 - 09.2021
Front Desk Receptionist
Harilela Hospitality Pte Ltd
02.2013 - 04.2015
No Degree - Higher Nitec in Business (Administration)
Institute of Technical Education
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