Priyadarshini Sivakumar
Summary
Proven leader and effective problem-solver with extensive experience at 7 Eleven, adept at enhancing customer satisfaction and streamlining operations. Skilled in POS system operation and fostering teamwork, consistently driving productivity and service excellence. Demonstrates a positive attitude and a commitment to quality, achieving significant improvements in customer service management.
Overview
9
9
years of professional experience
Work History
Shift Leader
7 Eleven
01.2023 - 01.2025
- Delivered prompt and courteous service to ensure customer satisfaction.
- Collaborated with team members to meet high standards of service during peak hours.
- Excelled in multitasking by managing several responsibilities during high-stakes scenarios.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Kept customers and crew areas organized.
Hardline Supervisor
Mydin Mall
02.2021 - 04.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Encouraged teamwork among staff members with well-coordinated task delegation and open communication channels.
- Managed a team of hardlines associates, fostering collaboration and productivity through regular coaching and feedback sessions.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Trained newly hired sales team in upselling techniques.
Quality Assurance Analyst
Synturn Sdn.bhd
01.2020 - 12.2021
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Service Crew Member
Sora Japan Gourmet
03.2016 - 03.2020
- Delivered prompt and courteous service to ensure customer satisfaction.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Kept customers and crew areas organized.
Education
Accredition Of Prior Experintial Learning (APEL) -
Wawasan Open University
Malaysia UPSR -
SJK(T) Taman Desa Cemerlang
Malaysia PMR / SPM -
SMK Taman Desa Jaya
MalaysiaBachelor Of Business Administration - Business Administration
City University Malaysia
Malaysia2026
Diploma In Business Administration - Business Administration
Edusphere College
Singapore02.2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Training assistance
- Customer service management
- POS system operation
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Shift Leader
7 Eleven
01.2023 - 01.2025
Hardline Supervisor
Mydin Mall
02.2021 - 04.2022
Quality Assurance Analyst
Synturn Sdn.bhd
01.2020 - 12.2021
Service Crew Member
Sora Japan Gourmet
03.2016 - 03.2020
Accredition Of Prior Experintial Learning (APEL) -
Wawasan Open University
UPSR -
SJK(T) Taman Desa Cemerlang
PMR / SPM -
SMK Taman Desa Jaya
Bachelor Of Business Administration - Business Administration
City University Malaysia
Diploma In Business Administration - Business Administration
Edusphere College
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