Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
football, travel
Timeline
Generic
Priya Priya Fahrizqan Ageng

Priya Priya Fahrizqan Ageng

Customer Success Specialist

Summary

experiences in commissioning LV Products, designing and installing LV electrical Panels, and UPS systems in various industrial settings, I hold in-depth knowledge in troubleshooting Old PLCs and food processing machinery. I have trained telemarketing and tele sales assistants, and end users, fostering an understanding of electrical standards. Skilled in using EPMS, BMS, and DCIM Software for Data Center from design to commissioning, I aim to bring energy efficiency, planning, and system monitoring skills to contribute significantly to your team and sustainability approaching with software apps.

Overview

13
13
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Customer Success Specialist

Schneider Electric Indonesia
01.2023 - Current
  • Actively sought customer feedback on products/services in order to improve quality and enhance overall experience.
  • Implemented process improvements that resulted in increased efficiency within the Customer Success team.
  • Provided ongoing training sessions for clients in order to maximize software adoption and utilization.
  • Streamlined onboarding processes, reducing time-to-value for new customers while maintaining high levels of satisfaction.
  • Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.
  • Conducted regular account reviews to assess client status, identify opportunities, and ensure continued success.
  • Reduced churn rates by identifying at-risk customers and implementing targeted retention strategies.
  • Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.
  • Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
  • Promoted a positive brand image by consistently delivering exceptional customer service experiences.

Senior Service Engineer Data Center Software

Schneider Electric Indonesia
01.2019 - 12.2022
  • Coordinated training programs for junior staff members to enhance their skill sets and improve overall team performance.
  • Maintained accurate inventory records for all hardware components within the data center, enabling efficient resource allocation during maintenance or upgrades.
  • Improved data center efficiency by implementing new monitoring tools and processes.
  • Collaborated closely with network engineers on designing and implementing robust network infrastructures within the data center environment.
  • Followed procedures defined by run logs and monitoring systems.
  • Designed action plans for internal process improvements based on recurring trends.
  • Responsible for installation and commissioning of all system area monitoring power, environment non digital threat.
  • establish capacity management and energy efficiency analysis for data center software systems.
  • integration vendor agnostic devices into EPMS, DCIM, BMS and Scada

Field Service Representative

Schneider Electric Indonesia
09.2015 - 12.2018
  • Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.
  • Coordinated with sales teams to provide technical expertise during product demonstrations or proposal development processes.
  • Enhanced customer satisfaction by providing timely and efficient field service support.
  • Increased efficiency of field operations by leveraging mobile technology for real-time data access and reporting capabilities.
  • Provided remote technical support to customers, reducing on-site visit requirements when possible.
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Created integration processes for simplified inventory asset management
  • Responsible for installation and commissioning of all system area monitoring power, environment non digital threat.
  • establish capacity management and energy efficiency analysis for data center software systems.
  • integration vendor agnostic devices into EPMS, DCIM, BMS and Scada

Automation Design and Application Engineer

PT Pandu Bina Sentosa ( Aut. System Integrator )
07.2014 - 08.2015
  • Developed custom software solutions for various automation projects, improving system functionality and end-user experience.
  • Troubleshot PLC programming issues to restore system functionality quickly during critical production periods.
  • Provided technical support for automation equipment across multiple facilities, ensuring optimal performance and minimal disruptions.
  • Generated process models illustrating automation engineering progress, specifications and details.
  • Troubleshot, fixed and improved electrical controls.
  • Tested, automated and whitelisted software to be used in secure environments.
  • Collaborated with team of engineers to develop control systems for autonomous FnB

Technical Support Engineer

Telesindo Citra Sejahtera (Auth. Distributor)
12.2010 - 06.2014
  • Delivered high-quality training sessions to new hires, fostering a strong understanding of company products and Sales Services Support .
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
  • Partnered with Sales teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
  • Contributed to sales efforts by providing pre-sales technical consultations, addressing prospective client concerns regarding product functionality and compatibility.

Education

Bachelor of Applied Studies - Electrical Engineering

Universitas Negeri Jakarta
Indonesia
04.2001 -

Skills

  • Customer Segmentation

  • Feedback collection

  • Appointment Scheduling

  • Product Knowledge

  • Report Generation

  • Client Relations

  • Escalation management

  • Building rapport

  • Key holder experience

  • Technical Support

  • Brand representation

  • Lead Generation

  • Report creation

  • Training development aptitude

  • Service Upselling

  • Customer Relationship Management (CRM)

  • Strategic sales knowledge

  • Digital Cloud Service CRM system proficiency

  • Customer Education

  • Customer Relations

Software

VB programing

XML languages

Windows server

Linux Centos, Unix, Ubuntu

ESXI, VMware, Stratus, Hyper V

DCIM Software apps

EPMS Software apps

BMS Software apps

PLC, and Scada Software

Web services API SOAP and restful

Protocol comm: modbus, bacnet, SNMP etc

MS Visio, Autocad

Saas apps for electrical and secure power

Cybersecurity

Certification

DCIM, Schneider

Interests

Cloud System, Cybersecurity, CSM managenemt

football, travel

im a football fans and routine play every week with our colleagues,


travelling to other city part of my jobs

Timeline

Customer Success Specialist

Schneider Electric Indonesia
01.2023 - Current

Senior Service Engineer Data Center Software

Schneider Electric Indonesia
01.2019 - 12.2022

BMS, Schneider

01-2018

DCIM Expert, Schneider

02-2017

DCIM, Schneider

01-2016

Field Service Representative

Schneider Electric Indonesia
09.2015 - 12.2018

Automation Design and Application Engineer

PT Pandu Bina Sentosa ( Aut. System Integrator )
07.2014 - 08.2015

Technical Support Engineer

Telesindo Citra Sejahtera (Auth. Distributor)
12.2010 - 06.2014

Bachelor of Applied Studies - Electrical Engineering

Universitas Negeri Jakarta
04.2001 -

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Priya Priya Fahrizqan AgengCustomer Success Specialist