Priya Loshini
Summary
I love working in the customer service line , as I get to meet and talk to people. I get to understand them and their needs, and I provide them with solutions. I have met the most difficult customers/clients and also the most easy-going ones, I can handle them both professionally. I am fast learner. I am also used to working in fast phased environments. Great team player too !
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Skechers
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Handled online chat platforms/emails/tickets.
Customer Service Officer
Ministry Of Health
08.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Call Center Agent
Ministry Of Health
08.2021 - 03.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Responded to customer requests for products, services and company information.
Admin Cum Co-Ordinator
Happy Fish Swim School
06.2020 - 04.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in team-building activities to enhance working relationships.
Admin Cum Consultant
Active Global Caregivers
10.2019 - 04.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
Receptionist
Serangoon Garden Country Club
01.2018 - 04.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
Call Center Agent
KFC Call Center
02.2016 - 12.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Recommended products to customers, thoroughly explaining details.
Education
N Levels - Secondary Education
Serangoon Secondary School
Singapore12.2014
Skills
- Customer Data Confidentiality
- Customer Communication
- Calm and Professional Under Pressure
- Call Documentation
- Efficient and Detail-Oriented
- Agent Support
- Understanding Customer Needs
- Data Entry and Maintenance
- Upselling Products and Services
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Providing Feedback
- Responding to Difficult Customers
- Call Center Operations
- Courteous with Strong Service Mindset
- Interpretation and Translation Services
- MS Skills
Certification
- WPLN (equivalent to O Levels) Pass with Level 5 & above, Life-Long Learning Institute Singapore - Feb 2015
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Officer
Skechers
08.2023 - Current
Customer Service Officer
Ministry Of Health
08.2022 - 01.2023
Call Center Agent
Ministry Of Health
08.2021 - 03.2022
Admin Cum Co-Ordinator
Happy Fish Swim School
06.2020 - 04.2021
Admin Cum Consultant
Active Global Caregivers
10.2019 - 04.2020
Receptionist
Serangoon Garden Country Club
01.2018 - 04.2018
Call Center Agent
KFC Call Center
02.2016 - 12.2016
N Levels - Secondary Education
Serangoon Secondary School
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