Prita Rachel

1. Establish Clear Communication Channels

• Liaison Role: Act as a bridge between vertical heads and management to facilitate open communication.
• Regular Meetings: Schedule weekly or bi-weekly meetings with stakeholders to discuss project status and address concerns.
• 2. Define Key Performance Indicators (KPIs)
• Project KPIs: Develop KPIs that reflect project success, such as:
• Project completion time
• Budget adherence
• Quality of deliverables
• Service Management KPIs: Include metrics like:
• Incident resolution time
• Customer satisfaction scores
• Service availability
• 3. Regular Reporting
• Status Reports: Produce bi-weekly or monthly reports on project performance, highlighting:
• Progress against timelines
• Budget status
• Risks and issues
• Dashboard Creation: Utilize dashboards for real-time visibility into project health and service performance.
• 4. Feedback Loops for Continuous Improvement
• Post-Project Reviews: Conduct reviews after project completion to assess what worked well and what didn't.
• Stakeholder Surveys: Gather feedback from all stakeholders involved in the projects to identify areas for improvement.
• Policy Updates: Revise project management policies based on feedback and lessons learned.

• Experienced in supervising multi-team projects across diverse processes, platforms, and CRMs with a customer-first approach
• Skilled in ITIL frameworks, incident management, and technical/product support, ensuring SLA adherence and efficient issue resolution
• Proficient in team management, performance optimization, and Agile Scrum methodologies to drive operational excellence
• Hands-on expertise in global technical support, stakeholder engagement, and strategic analysis for continuous service improvement

• Experienced in handling medical data, data migration, and CRM tools with a focus on operational excellence
• Skilled in team monitoring, providing feedback, and capturing VOC for continuous improvement initiatives
• Proficient in troubleshooting, debugging, and crafting support documentation to enhance knowledge sharing
• Strong leadership and management abilities, driving team performance while managing shrinkage and attrition effectively

• Liaise with architects, designers, and builders to organize meetings and store visits
• Maintain a current database of architects and institutions, updating them on new collections
• Lead initiatives to improve customer satisfaction and reduce resolution time through regular performance reviews

• Liaise with architects, designers, and builders to organize meetings and store visits, ensuring they are informed of new collections
• Maintain a current database of architects and institutions, regularly updating them
• Lead initiatives to enhance customer satisfaction and reduce resolution time by conducting regular performance reviews
• My efforts focus on maintaining strong relationships and improving service delivery