Priscilla Tham-Lim Harn
Senior Manager, Immigration, Global Mobility And Workforce Planning
Singapore,Singapore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating teams of up to 15 team members, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact team and company success. Dedicated to applying training, mentoring, coaching and morale-building abilities to enhance employee engagement and boost performance while elevating client satisfaction.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Senior Manager
Pricewaterhousecoopers International Assignment Services LLP, PwC, Vialto Partners
- Immigration and workforce management team
- Responsibilities
- Lead a team comprising of 10 up to 15 people on the biggest account with the largest volume in PwC
- Achieved the highest revenue two years (2020, 2021 – COVID19 years) in a row in the entire Global Mobility Services (GMS) department
- Nurturing relationship with clients to form synergy and collaborative solutions
- Relationship building with clients as part of business development to better understand their needs and challenges
- Assisted a foreign banking client’s VIP’s work pass application to strengthen its position since the VIP had a challenging personal record to obtain an approval on the application to work in Singapore
- Coaching and developing team members to bring out excellence in them while guiding and ensuring that their mental well being is healthy during COVID-19 lockdown
- Managing complex and challenging clients and escalation cases especially during COVID-19 where a number of foreign employees were stranded or stuck overseas and unable to return to Singapore when the borders were closing
- Went the extra mile for clients under my care whose foreign employees had urgent Stay Home Notice (or quarantine) measures imposed due to changing border regulations for two years from 2020 to 2021
- Hosting and talking at webinars of how COVID19 impacts the immigration land scape and workforce management
- Reviewing and recommending clients’ job advertisements language to comply with the TAFEP’s guidelines for fair hiring
- Crafting client’s proposals to meet their business needs for engagement of services
- Resolving client’s foreign employees’ immigration emergencies and liaising with government agency contacts (e.g
- EDB, MOM, ESG, ICA) to discuss and resolve the situation together
- Working with clients to come off the TAFEP / MOM’s watchlist
- Supporting high net worth clients to obtain Singapore Permanent Residency and/or Singapore citizenship applications.
Pricewaterhousecoopers International Assignment Services LLP
- PwC)
- Hit and exceed annual revenue target by 10.65% (Annual target of SGD 1.765m and results was SGD 1.953m) during the first COVID-19 year of 2020
- Revenue for COVID-19 in the second year of 2021 was SGD 2,408,650
- Achieved top revenue in the entire Global Mobility Services (GMS) department for the year 2021
- Achieved top 3 managers to have cleared time work in progress (WIP) in the year 2020 and received monetary incentive of SGD 200 and SGD 1,800
- Organized and was co-speaking at webinars on how COVID-19 border regulations change impacted the Singapore immigration scene
- Pioneered the workforce management services team in GMS to go to market to educate clients on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP).
Senior Manager
Fragomen Singapore Pte. Ltd
- Responsibilities
- Involved in the day-to-day operations of the immigration team in Singapore, providing both compliance and advisory services to large and medium sized corporations as well as individual clients
- Clients were from the IT, Pharmaceutical, Banking and Finance Industry and Asset Management sectors
- Ensures that the team meets service line agreements and troubleshoots complex immigration cases
- Reviewing and correcting immigration drafts and emails of staff
- Coaching and counseling of staff in Singapore immigration, work processes and drafting of their emails to clients
- Conflict management and resolution of staff
- Client engagement and discussion over quarterly review meetings
- Preparation of PowerPoint slides for quarterly review meetings with client
- Reviewing processes to tighten any service delivery gaps
- Handling of escalation cases with both staff, client service manager and client and managing expectations of clients
- Documenting case escalations, providing and proposing recovery solutions to the escalations
- Advising clients over emails and phone calls to navigate the changing Singapore immigration regulations
- Identification of out-of-scope services provided to propose urgent fees be applied with supporting data
- Handling of Singapore immigration cases for VIPs and high-level executives including ad hoc Singapore Permanent Resident cases
- Motivating the team to bill on a timely basis and following up with staff to ensure this aspect is carried out
- Reviewing data from reports to analyze and study the information to provide summary and updates to clients
- Working with different internal departments (finance, reporting, HR, shared services center in India, etc.) to meet clients’ requests
- Recruitment of staff., Co-speak with colleague at the APAC Immigration Conference in Singapore, held at Intercontinental Hotel in June 2017, 1 month of joining Fragomen Singapore Pte
- Ltd
- Received positive and good feedback that the session was informative and helpful
- Worked with recruitment colleague to introduced additional pre-screening test at interviews to source for quality candidates and understand their rationale and thinking better
- Co-speak with colleague at a HR training for client, to 60 HRs on Singapore immigration, second month of being with Fragomen
- Supervise in a massive data clean up in Fragomen system when I took over an account from another team
- By identifying data gaps such as expiry dates do not match, no expiry dates tracked, no documents uploaded, etc
- I worked with the Kochi team and my own team to clean up the data
- Received positive feedback on the progress from the global client service director that the data looks better within a month of taking over the new account.
Manager
Ernst & Young Solutions LLP
01.2008 - Current
- People Advisory Services – Global Mobility, Global Immigration Services Division
- Responsibilities
- Involved in the day-to-day operations of the immigration team in Singapore, providing both compliance and advisory services to large and medium sized corporate as well as individual clients
- Key account was a client in the Banking and Finance Industry and have been working with them since 2011
- Other clients were from the engineering sector as well as high profile individual clients with VIP status
- Ensures that the team meets service line agreements and troubleshoots complex immigration cases
- Liaising with Global Delivery Services (shared services) team in India to streamline processes and to increase efficiencies
- Reviewing of current processes including staff’s chargeability to increase efficiencies and to streamline processes where applicable
- Coaching of staff in Singapore immigration, work processes and drafting of their emails to clients
- Also, ensuring that staff morale is high or in check by having one-on-one sessions with staff to help them be motivated
- Advising clients to understand Singapore immigration and to educate clients on Singapore immigration process and regulations
- Assessing clients’ cases to advise the appropriate pass applicable and if a work pass is required for business travelers
- Reviewing and correcting immigration drafts and emails of staff
- Conducts postmortem investigation of escalation cases and manage client expectations
- Liaising with key contacts from the Ministry of Manpower (MOM) and Singapore Immigration and Checkpoints Authority (ICA) for clarification of their policy, regulations, discussions and to also provide feedback
- Liaising with Global Coordinating Office for clarifications on certain processes and issues or escalation cases
- Understanding the client and catering to the needs of different divisions within the client
- Provide quality consulting services and advice to clients on Singapore immigration regulations, processes and practices such as Employment Pass, Dependant’s Pass, Long Term Visit Pass, Personalized Employment Pass and Singapore Permanent Residence applications
- Responsible for handling calls and emails from top priority assignees, ensuring problems are solved in an appropriate manner by negotiating and keeping in mind client’s and assignee’s requirements, expectations and timeline
- Researching on visa application requirements such as Thailand Visa, Taiwan Visa, China Z Visa, India Business Visa to be applied from Singapore and assisting clients to apply and obtain the relevant visa
- Leading the team in managing application of either Singapore work passes and/or obtaining the relevant overseas visas application from Singapore for bulk foreign hires or projects for client
- Ensuring
- Assisted VIP clients with Singapore Permanent Resident advice and applications
- Client engagement and contact with quarterly meetings
- Recruited 70% of the Singapore immigration team., Conducted a department wide training with another colleague consisting of more than 30 people on Singapore Immigration Work Pass and Related Passes in December 2014
- Feedback from the participants was the training was well received, engaging, interactive and fun
- Wrote a script for the 2008 Annual Dinner and Dance inter-department competition on behalf of the Tax Department
- Helped to choreograph and oversee the entire coordination and overall practices of the performance
- The Tax Department won the competition that year
- Participated in the 2006 Annual Dinner and Dance inter-department competition with other colleagues and our Tax Department won
- Hobbies
- Business Trends, Kelly Services
- Single handedly interviewed and recruited 60 people to fill temporary positions for a bulk project of warehouse handlers for a client for a period of 3 months
- Includes on site visit of warehouse to understand the work required of the warehouse handlers, finding replacements for candidates who do not turn up for work for a few days while managing client’s expectation.
Expatriate Associate
Arthur Anderson
07.2000 - 01.2002
- Preparation of cost estimates
- Authorizing vendors (shipment, cultural awareness, pre-visit orientation, immigration, tax, temporary accommodation) for relocation management
- Liaising with vendors if there are any escalations of issues
- Ensuring that vendors’ invoices are accurate and processed for payment
- Supporting senior expatriate consultants and managers
- Pulling and preparing reports requested by seniors and managers
- Business Trends, Kelly Services
- Recruiter
- Sourcing for candidates to match and placement of candidates to suitable job positions
- Arranging interviews for candidates and employers
- Following up with both employers and candidates after interviews and helping both parties to convey their expectations, negotiate salary and benefits
- Ensuring that the in-house system is kept updated with each placement and preparing invoices for billing
- Handling bulk project recruitments for clients while being sensitive to timeline
- Interviewing and recruiting candidates to place and complete temporary job assignments for clients.
Education
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Royal Melbourne Institute of Technology (R.M.I
Bachelor of Business Administration - Human Resource
Singapore Institute of Management
07.2004 - 07.2005
Diploma - Business Administration, Human Resource & Management
Temasek Polytechnic
07.1996 - 07.1999
Skills
Proficient inundefined
Accomplishments
- Supervised team of 15 staff members.
- Achieved and exceeded target revenue of SGD 1.765m and SGD 1.8m for COVID19 years 2020 and 2021 (Revenue: SGD 1.93m and SGD 2.408m) through effectively working together with teams to reimagine the possible, streamlining processes to be efficient and identifying out of scope services and timely billing.
- Resolved challenging immigration issues through deep understanding of the cases.
Timeline
Manager
Ernst & Young Solutions LLP
01.2008 - Current
Bachelor of Business Administration - Human Resource
Singapore Institute of Management
07.2004 - 07.2005
Expatriate Associate
Arthur Anderson
07.2000 - 01.2002
Diploma - Business Administration, Human Resource & Management
Temasek Polytechnic
07.1996 - 07.1999
Senior Manager
Pricewaterhousecoopers International Assignment Services LLP, PwC, Vialto Partners
Pricewaterhousecoopers International Assignment Services LLP
Senior Manager
Fragomen Singapore Pte. Ltd
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Royal Melbourne Institute of Technology (R.M.I
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