Priscilla Paul

• Assisted the team lead in supervising and leading a team of 20 analysts
• Digitized, extracted, classified, and verified data from documents with high accuracy
• Improved productivity by reducing manual errors and increasing processing speed
• Maintained data integrity and compliance with industry standards

• Enable consumer test product shipments and test placements for Team projects
• Assist and execute test submissions (documentations & test samples), conducting some repeatable assessments for team projects and routine & repetitive basic laboratory measurements / experiments for product assessments
• Maintenance & management of Inventory

• Head of Inventory

- Managed end-to-end inventory operations, including procurement, storage, and distribution

- Developed and enforced inventory control policies to ensure compliance with industry standards

- Conducted regular audits to maintain inventory accuracy and resolve discrepancies

- Negotiated favorable terms and built strong relationships with suppliers.

- Trained and mentored team members to enhance inventory management skills and foster continuous improvement

• Processing of Umbilical Cord Blood (UCB) via Sepax 2 and Umbilical Cord Lining (UCL) samples for cryopreservation
• Operated Sysmex to obtain nucleated cell counts from UCB
• Reviewed client dockets, generated reports, and handled data entry
• Maintained documentation and prepared reagents in compliance with SOPs

• Assisting with day-to-day operations at arrival/departure gate services
• Maintain a positive, empathetic, and professional attitude towards customers and their queries at all times
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation