Priscilla Lim Chiew Li

• Led the full spectrum of HR functions and administration of the full spectrum of HR functions and administration of the organization.
• Led the HR team to provide the full spectrum of HR services functions including recruitment, learning & development, compensation & benefits, payroll, HR budgeting, employee relations, staff welfare activities and performance management of 400 employees.
• Design and upkeep all HR policies, work processes, and directives.
• Lead all major HR drive-ins e.g. people engagement and retention, refining recruitment planning.
• Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
• Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
• Guided leaders and employees on company policies, programs, benefits, and salary administration.
• Provide HR advice and support to line managers on operational issues such as employee disciplinary issues, grievances, and complaints
• Led decision-making and implementation of HR policies, procedures, programs, and functions.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
• Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved integrity in line with the company's values.
• Enhanced employee retention by implementing effective onboarding and training programs.
• Streamlined HR processes for increased efficiency with the use of HRIS systems.

• Responsible for the full cycle of the recruitment search process, including advertising, screening, matching, interview and placement
• Reviewed HR processes and updated SOPS
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Staff benefits administration such as insurance renewals and claims submission, leave records update, and staff handbook review
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Review and update job descriptions at regular intervals
• Staff engagement to understand the motivational levels of employees fosters positive attitude toward organizational objectives
• Source and register for external courses/workshops for staff in accordance to their training needs
• Administer training grant submissions for all training program
• Administer and manage budget for office supplies, appraise and review vendors including negotiating for better terms
• Oversee the maintenance and planning of office areas and equipment, and housekeeping of office facilities

• Directed hiring and onboarding programs for new employees.
• Directed job fairs to bring in local talent for long term and seasonal positions.
• Conducted investigations and recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
• Created and delivered HR training sessions to staff, managers and executives.
• Collaborated with managers to identify and address employee relations issues.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Advocated for staff members, helping to identify and resolve conflicts.
• Managed other HR staff and oversaw completion of tasks and initiatives.
• Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
• Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
• Liaised between multiple business divisions to improve communications.

• Managed the full cycle of recruitment and selection processes.
• Handled payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
• Responsible for the preparation of employment contracts, employee letters and other ad-hoc agreements.
• Managed and conducted disciplinary or grievances interview.
• Liaised between multiple business divisions to improve communications.

(Contract position)

• Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
• Collaborated with stakeholders across organization to maintain proper flow of communication and execution of sharing sessions to all rank and file levels
• Provided updates on HR policy changes to employees to satisfy compliance of employment law.

• Managed 4 APAC and 1 Singapore clientele for monthly payroll processing.
• Perform payroll service to clients as per their specifications and answer to their queries.
• Verified submitted timekeeping information for accurate and efficient payroll processing.
• Resolved payroll discrepancies quickly.
• Ensure timely and accurate processing of the following regular/ad hoc payroll that may include:
  -CPF Submissions
  -Government Claims (NS, maternity and childcare etc)
  -Tax related matters (declaration, IR21, tax filing etc)
• Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.

• Streamlined HR processes by implementing efficient workflows and reducing paperwork.
• Monitor of employees' employment contract expiry, permit expiry and confirmation due date.
• Educated employees on company policy and kept employee handbook current.
• Pre-screened resumes prior to sending to corporate hiring managers for consideration.
• Ensured compliance with employment laws and regulations by staying current on industry best practices and updating policies accordingly.
• Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
• Administered staff benefits (such as Leave Records, Insurance claim, Medical claim etc)
• Coordinated and arranged for work pass medical examination and processing / collection of work pass
• Responsible for the preparation of employment contracts, employee letters and other ad-hoc agreements.
• Processed government paid maternity leave, childcare leave reimbursement
• Assisted in sourcing of accommodation for new foreign worker

• Managed payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
• Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
• Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
• Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
• Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
• Educated employees on company policy and kept employee handbook current.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

• Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
• Created and maintained databases to track and record customer data.
• Managed filing system, entered data, and completed other clerical tasks.