PREVINRAJ THANIGASALAM
Johor Bahru
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Service Advisor
KDY Automation Solutions
08.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Developed estimates by costing materials, supplies, and labor.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Investigated and resolved customer inquiries and complaints quickly.
- Deal with a reports regarding service and repair issues using (SAP) system.
- Complete paperworks and submit by using Emails.
- Developed and updated databases to handle customer data.
Intern
Future Tech Information Technology
02.2022 - 06.2022
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Collected, arranged, and input information into database system.
- Analyze data inside upgrading websites
- Learn built up domain using websites options.
Education
SPM LEVEL
SMK DATO USMAN AWANG
MALAYSIA System Computer & Networking (CERTIFICATE)
KOLEJ KOMUNITI SELANDAR (MELAKA)
MALAYSIA 10.2023
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Handling Customer Complaints
- Service Scheduling
- Data Processing
- Documentation And Reporting
- Data Entry
- Call Center Operations
- Problem Resolution
- Customer Relations
- MS Office
- Document and Records Management
Languages
Malay
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
Timeline
Service Advisor
KDY Automation Solutions
08.2022 - Current
Intern
Future Tech Information Technology
02.2022 - 06.2022
SPM LEVEL
SMK DATO USMAN AWANG
System Computer & Networking (CERTIFICATE)
KOLEJ KOMUNITI SELANDAR (MELAKA)
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