Preshanyaa Mohan
Singapore
Summary
Diligent IT professional with practical approach to resolving technical issues and leading desktop support teams. Combines strong problem-solving skills with extensive knowledge in troubleshooting hardware and software, ensuring efficient and effective IT operations.
Overview
13
13
years of professional experience
Work History
IT Project Manager
Mossad Services PTE LTD - GE Aerospace
05.2025 - Current
- Met project deadlines without sacrificing build quality or workplace safety.
- Wrote, updated and maintained project documentation.
- Keep Inventory of PCs Deployed
- Maintain Schedule of PC Rollout
- Report Metrics on Schedule Attainment
- Identify Issue and escalate to DT Shop Leader
- Hands-and-Feet support to re-image (with the GE Provided SFLD 1.0 image) and deployment across the shop floor
- Image a Windows PC per GE Standard Work for SFLD 1.0
- Follow instructions to safely deploy PC to location identified by DTSL
- Troubleshoot imaging issues
- Participated in the Tech Refresh Project to upgrade to Windows 11.
- Acted as Project Coordinator, planning and executing tasks in alignment with project timelines
- Collaborated with the development and support teams to ensure smooth execution of tech refresh activities.
- Led and supervised the Tech Refresh Team, effectively allocating tasks and monitoring progress to meet deadlines.
- Designed and maintained standard operating procedures (SOPs) and a centralized knowledge base to support project consistency.
- Assisted in scheduling user appointments and conducted timely follow-ups to ensure minimal disruption.
- Created and managed a real-time ITSM dashboard to track project progress, milestones, and issue logs.
- Updated and maintained data migration records on SharePoint, ensuring data accuracy and traceability.
- Represented the team globally in weekly project meetings, presenting progress reports and addressing recurring technical issues.
Desktop Support Lead
U3INFOTECH NCS - Cecil Street (CEA) Council for Estate Agencies
01.2025 - 05.2025
- Created detailed documentation of helpdesk tickets including issue description, resolution steps taken, root cause analysis.
- Analyzed user requirements to develop appropriate solutions based on their needs.
- Ensured timely deployment of new PCs and upgrades to existing systems.
- Maintained accurate inventory of all desktops, laptops and associated peripherals.
- Performed troubleshooting on Windows operating system issues as well as application issues.
- Coordinated with vendors regarding ordering of new hardware and software components or services.
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems, and appropriate software.
- Maintained records of daily data communication transactions, problems, and remedial actions taken and installation activities.
- Maintained inventory records of all installed computer equipment including serial numbers and warranty information.
Desktop Engineer
U3INFOTECH NCS - Cecil Street (MCCY) Ministry of Culture Community & Youth
05.2022 - 01.2025
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
- Created standardized protocols documenting processes and technical tasks, enabling consistently repeatable results.
- Trained new hires on computer and Software use and company policies
- Inspected ticket resolution performance, identifying areas of possible improvement and directing identified weaknesses to engineering supervisor.
- Developed schedule for software maintenance and updates
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Walked individuals through basic troubleshooting tasks
- Documented support interactions for future reference
- Monitored systems in operation and quickly troubleshot errors.
- Provided technical support in both on-site and telephone consultations.
- Configured printers, scanners, copiers according to user needs while ensuring compatibility with the existing IT infrastructure.
- Maintained inventory records of all installed computer equipment including serial numbers and warranty information.
- Troubleshot network connectivity issues for local area networks, wide area networks, virtual private networks, wireless connections.
IT Engineer
Engine PTE LTD – King George Road PA (People's Association)
07.2021 - 04.2022
- Performed scheduled service work, installations, testing and repairs.
- Wrote instruction manuals and technical guidance for preventive maintenance of Product or Service.
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided technical support in both on-site and telephone consultations.
- Maintained service schedule for software and hardware.
- Produced reports on success rates and remedial requirements.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Tech Refresh, Manage the transfer of data from old to new laptop, assist with level 1 troubleshooting.
- Laptops, assist with the management of the queue system pertaining to daily activities, assist with the return.
- Old IT Assets and lead the deployment of the new IT assets,assist with deployment of a secure - card user, assist with report generation of daily and weekly pertaining to the tech refresh and liaise with users through email and phone
Warehouse Coordinator
Warehouse Coordinator
04.2021 - 06.2021
- Verified accuracy of shipping and receiving documents and maintained records. Communicated and integrated with other departments to share information and coordinate successfully.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Coordinated with suppliers on inventory orders to address issues quickly and avoid delays in delivering to consumers.
- Coordinated receiving process and managed dock to efficiently unload trucks. Communicated with warehouse team leader on carrier issues, STO information, and weekly productivity metrics.
- Supervised team of helpers, laborers and material movers to efficiently complete.
Customer Service Officer
Starhub
08.2019 - 06.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Updated account information to maintain customer records
Junior Chef
Grand Copthorne Waterfront Hotel
01.2017 - 12.2017
- Collaborated with staff members to create meals for large banquets.
- Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques
- Worked with chef de parties to learn storage locations of fresh ingredients for daily use by station staff.
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef.
- Prepped daily menu items to quickly deliver upon request
- Trained kitchen staff to perform various preparation tasks under pressure.
- Placed orders to restock items before supplies ran out
- Disciplined and dedicated to meeting high-quality standards
Retail Assistant
Cheers
01.2016 - 12.2016
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Balanced and organized cash register by handling cash,counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Administrative Assistant
Seamate
01.2013 - 09.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Created and maintained databases to track and record customer data
Education
NITEC - Asian Culinary Arts
ITE College West
Nitec - Info Communication Technology
Ite College Central
N Level -
Woodlands Ring Secondary School
PSLE -
Evergreen Primary School
Skills
- Hardware Inventory Management
- Hardware and Software Installation
- Training and Onboarding
- Ticket Resolution Analysis
- Software Patching and Upgrades
- System Monitoring and Error Resolution
- Risk management
- Project scheduling
- Software testing
LANGUAGES
English Fluent
Tamil Fluent
Timeline
IT Project Manager
Mossad Services PTE LTD - GE Aerospace
05.2025 - Current
Desktop Support Lead
U3INFOTECH NCS - Cecil Street (CEA) Council for Estate Agencies
01.2025 - 05.2025
Desktop Engineer
U3INFOTECH NCS - Cecil Street (MCCY) Ministry of Culture Community & Youth
05.2022 - 01.2025
IT Engineer
Engine PTE LTD – King George Road PA (People's Association)
07.2021 - 04.2022
Warehouse Coordinator
Warehouse Coordinator
04.2021 - 06.2021
Customer Service Officer
Starhub
08.2019 - 06.2020
Junior Chef
Grand Copthorne Waterfront Hotel
01.2017 - 12.2017
Retail Assistant
Cheers
01.2016 - 12.2016
Administrative Assistant
Seamate
01.2013 - 09.2015
NITEC - Asian Culinary Arts
ITE College West
Nitec - Info Communication Technology
Ite College Central
N Level -
Woodlands Ring Secondary School
PSLE -
Evergreen Primary School
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