Presha Maaran
Summary
Proactive and results-driven professional, enhancing operational efficiency and customer satisfaction. Expert in administrative support and adept at conflict resolution, demonstrating exceptional attention to detail and a positive attitude. Skilled in MS Office, effectively improved processes, and boosted customer service standards, significantly enhancing the workplace environment.
Overview
2
2
years of professional experience
Work History
Operations Assistant
Homage
11.2021 - 02.2022
- Provided administrative support with accurate document preparation and data entry.
- Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Streamlined customer service processes, allowing for quicker resolution of queries
Call Center Officer
Ministry of Manpower
10.2020 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services such as applications for work passes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website, improving overall user experience.
Sales Associate
Fossil
02.2020 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally.
Education
Specialist Diploma - Applied Psychology (Behavioral Insights)
Temasek Polytechnic
Tampines05-2024
Nitec - Business Services
Institute of Technological Education
College East12-2020
Skills
- Attention to detail
- Positive attitude
- Professional and friendly
- Customer support
- Administrative support
- Policy and procedure adherence
- MS office
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Operations Assistant
Homage
11.2021 - 02.2022
Call Center Officer
Ministry of Manpower
10.2020 - 10.2021
Sales Associate
Fossil
02.2020 - 09.2020
Specialist Diploma - Applied Psychology (Behavioral Insights)
Temasek Polytechnic
Nitec - Business Services
Institute of Technological Education
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