Preeti Daryanani

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

• Successfully completed my Masters in International Tourism and Hospitality Management at the University Of Western Sydney.
• Secured the 1st rank for Bachelor of Tourism and Travel Management (2002), Bangalore University, India.
• General Secretary of the Travel and Tourism Club, Jyoti Nivas College.
• School representative council member and house captain.
• Performed in school, as well as independent stage plays.

• 07/01/11, 07/31/22, Home Baking Business, Sinfully Decadent, Mumbai, Hong Kong, Packaged and labelled baked goods with accurate descriptions and ingredients., Frosted and iced cakes, cupcakes, and cookies., Resolved customer concerns with positive approach and constructive strategies., Complied with health and safety codes to protect customers., Cleaned and maintained kitchen equipment and oven., Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer., Baked consistent quality items by accurately measuring, mixing, dividing, and baking., Iced and airbrushed cakes and other pastries for customized orders., Developed new products based on seasonal ingredients, holidays and dessert trends., Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation., Determined quantity of product to prepare for next day operation by maintaining detailed production schedule., Managed inventory and other operational processes., Donated baked goods to local charity events, school bake sales, school Annual Fair Dessert stalls etc., Grew a dedicated following on social media platforms like Instagram & Facebook by consistently sharing high-quality baking content, leading to increased customer engagement., Optimized baking processes to consistently produce large batches of baked goods within tight timeframes, minimizing waste., Created and perfected a signature [dessert name] recipe that consistently received high praise from customers, leading to increased sales., Maintained a high standard of quality in all baked goods, resulting in minimal returns and customer satisfaction.
• 11/01/07, 10/31/10, Senior Customer Operations Consultant, Thomson Reuters, Handling customer inquiries, complaints, and requests via phone, email, or chat, aiming to resolve issues efficiently and professionally., Providing training and ongoing coaching to customer service representatives to ensure they are delivering high-quality service., Collaborating with different departments within the company to ensure alignment with customer service goals., Maintaining a consistently high customer satisfaction rating., Receiving positive customer feedback and testimonials., Successfully resolving escalated customer complaints with a high level of customer satisfaction.
• 08/01/06, 10/31/07, Debt Advocate, Foxsymes & Associates, Providing professional advice to financially troubled people who were looking for alternatives to better their financial situation., Managing a portfolio of clients and their debt agreements including all the administration work involved in writing up a debt agreement., Understanding client’s situations, doing budgets, completing client profiles and adhering to the laws and regulations set by the government., Working as a part of a team to manage these clients., Meeting monthly targets and goals for the company., Recognized positively for the quality of debt agreements submitted., Achieved required monthly targets.
• 05/01/05, 07/31/06, Senior Credit Analyst, American Express (Sydney), Risk assessment of Accounts receivable., Maintenance & analysis of revolving credit facility., Collection of past due accounts using both written & verbal communication skills., Analyse cardholder credit worthiness., Evaluation for credit limit increases., Achieved Top performer awards 3 times., Performer of the Month Award., Certificate of Excellence for superior quality in Customer Service.
• 08/01/03, 05/31/05, Guest Service Attendant (GSA), Bridge Climb (Sydney), Welcoming and preparing Sydney Harbour Bridge climbers for their climb., Taking climbers through the various stages of preparation before they climb the bridge., Explaining the legal indemnity forms which are to be filled by them., Taking care of special requests, getting persons with health problems to be assessed before they climb., Conducting metal detection and alcohol breath tests to ensure that climbers are below the legal alcohol limit for climbing the bridge., Managing the Service Desk and being responsible for the IMS (Inventory Management System)., Ability to communicate well with people of different origins., Ability to identify customer needs and offer the right kind of service.
• 04/01/02, 02/28/03, E - Relationship Officer, 24/7 Customer.com (Call Centre), Making outbound international calls to the United States of America on behalf of the AT&T Company to sell their long-distance telephone service., Assisting customers to enroll with AT&T services., Ensuring high levels of customer satisfaction to individual clients., Achieved weekly sales targets consistently., Was part of the team that achieved the highest sales conversions., Ability to identify customer needs and offer the right telephone packages.
• 05/01/00, 07/31/00, Trainee (Internship), Air Travel Ltd., Assisting the staff at the Travel Agency with international and domestic airline ticket bookings and hotel reservations., Selling inbound and outbound package tours to customers., Expanded geographical knowledge., Completed the work assigned on a daily basis., Gained knowledge on the use of the Computer Reservation System (CRS).