Preethi Krishnan Anbarasan

Project:

Delivery Manager for Singapore Airlines (Feb 2022 – Current)

Description:

Managing delivery of Air to Ground and Crew Support Applications in Cabin Crew and Flight Operations portfolio.

Role:

· I was managing a team size of 20 which includes both AMS and Squads of all applications under A2G/Crew Support

· Involved in all the Agile ceremonies of the squad, of all application of which ELB(Electronic Log Book) and LSQ2 are most critical applications Squad.

· ELB is one of the Ip of TCS and this application decides the Airworthiness of the Aircraft. As ELB tracks the Aircraft Defects.

· LSQ2 is a middleware application which receives the Flight plan from Lido and send to many apps for flight briefing.

· Worked on the release plan, automation suite update, regression testing clearance, AMS handover, Deployment checklist, Release to Production, Post deployment sanity checks.

· Coordinated with Business users including Pilot and Ground Engineers, Product Owners for Incidents on a daily basis.

· Managed 8*5 AMS support team for close to 22 applications under A2G and Crew support.

· Worked in a multiple vendor environment with Network, Unix, Middleware, AWS cloud admin for managing the application support of these critical application that include both Infrastructure as well.

· Some applications like LSAPL, GAS, BEGSS, Airfase, iSMS are Third party products, hence for product related issues have interacted with Airbus, Boeing and RR for resolution.

· Been part of Sev2 calls with Incident Management team to resolve critical incidents, worked on RCAs, PIR and Problem tickets for resolution and coordinated with Scrum Master to prioritize Jira for the Problem tickets.

Multiple IT department counterparts were there as part of the Squad and AMS for all these applications with whom I was coordinating on a daily basis.

Tools:

MySQL, Oracle DB, Git, Kriscloud(AWS),Datadog, Splunk, SQnow, Jira.

Project:

Contract Obligation Governance (Nov 2018 - Nov 2019)

Description:

Contract Obligation Governance Team formed and sponsored by Corporate Legal under Delivery Excellence Team.

COGS system was developed to track the Contracts that are approved by Corporate legal under different Business functions like Deliver, DEG, HR, Legal, IPR based on a framework.

Role:

· Reading and categorizing key contracts of major TCS customers and segregating the obligations under different Business functions.

· Training the Delivery team to understand the classification of the Contract terms into different obligations.

· Part of the Product Owner team in the development of new system in Ultimatix called ENCORE

· Worked as a Business Analyst for the entire development of Encore system.

· Training the Delivery team on Encore system, understanding of the Competitor Clauses

· Worked with the TCS R&D team for AI model of Bert to automatically categorization of contracts under different obligations

· Worked on the IP Ring Fencing of associates who are working on COTS products of TCS like B@NCS and applying the restriction in system so that associates are restricted in moving to competitive third-party products.

Tools:

Internal org level tools like CMS, Encore, COGS

Project:

Delivery Manager - SkyTeam Airline Alliance (Apr 2015 - Oct 2018)

Description:

SkyTeam is dedicated to powering the most seamless customer journey of any global alliance. 19 members, working together to connect millions of passengers across an extensive global network. SkyTeam offers the most comprehensive priority services of any alliance, easy and efficient transfers, and the opportunity to earn and redeem miles across all member airlines.

TCS is the first Vendor from the day SkyTeam was formed in the year 2000, providing complete Managed Services Model, right from Infrastructure setup, developing new applications and provide 24*7 support with High availability.

Role:

· Overall management of entire SkyTeam account.

· It was a team of 40 when I took over as a Delivery Manager, with lot of new programs starting, the team was peaked to 80 members including onsite and offshore.

· Discuss with customer for requirement gathering and new programs, strategic initiatives, work with SkyTeam for their Annual planning. Estimations and pricing for the new program. Working on the resource loading based on the requirement from SkyTeam. SOW creation for the new programs, MSA renewals etc.

· CSS for Support project was around 99% consistently for two years.

· Some of the key projects that were delivered:

-Setting up High Availability Support with a complete new set of VM for the Infrastructure to enable 24*7 support.

-DR policies and procedures were setup to enable recovery during Disaster

-Website redesign of SkyTeam official website on AWS Cloud, played as a Scrum Master as well in the Development of this program. New technologies were used in this program with Bootstrap and Cloud setup, this was a pioneer program in such program for SkyTeam.

-SkyTeam Mobile App Development on both Android and iOS platform.

-Seamless Ancillary (NDC), Seat booking, AWS private cloud was set up for this project as well. To bring in the China Airlines Alibaba Cloud was set up.

-Apache Tomcat upgrade, Database migration from Oracle to PostgreSQL, Hub Excellence Dashboard, Lounge Access Management System-Inter Airline through Check-in, Metasearch for flight booking, SkyPriority, Elite Customer Recognition

· Some of the internal management activities like, working on Revenue projections, quarterly and annual. Participating in the Business planning sessions. Reporting the weekly and monthly status update to senior management.

· PMRs and Audits.

Scrum Master( Apr 2015 Jan 2016)

· Played Scrum master role in Website redesign as it as the first Agile project in SkyTeam.

Mentored the team on the Agile process, worked in Sprint planning right from the transition from Mirabau(Competitor vendor) to TCS.

Project:

Travel EUUK Cluster PMO (Jul 2013 – Jan 2015)

Description:

TTH Unit was divided into two Cluster, one of the Unit was Travel EUUK.

There were close to 20 Customers under this Cluster including some huge accounts like British Airways, KLM, Virgin Airlines etc.

Role:

· Projecting the quarterly revenue across all the accounts in the Cluster and share it with Unit heads.

· Coordinate with the Service line heads and share the projects that are as part of that Service Line and share all the projections for the year and the quarter including, Headcount, Revenue, Margin, Growth etc.

· Preparing the presentation and discuss with the Heads for the Yearly Project Planning. Participate in the Key accounts planning along with the Service Line heads.

· Update the BEACON for the Yearly Projection.

· Create the STRIDE for huge value contracts (>1 Million USD)

· Track the Sales platform for Sales Pipeline for the Quarter.

· Creating the new Logo, track them to closure, for setting up the new account, from creating a new Contract Entry with CMS and sharing the contracts with Legal for approval, onboarding the Managers and team, ODC branding etc.

· Coordinate the Customer Visit for New Logos with interacting with Practice team and Innovation team.

· Quarterly and Yearly closure of revenue for the Cluster with the accounts and report it back to Unit PMO.

· Coordinate with the BFM team for Quarterly and Yearly closure of books.

Working on the Margin improvement plans with Accounts, drilling down of Cost saving.

Tools:

Internal Org level tools like CMS(Now SmartSales), PCM, ISOMETRICS, POB, BEACON, iEstimation, STRIDE

Project:

EMP Defect And Delivery Manager for British Telecom (Jan 2011 - June 2012)

Description:

British Telecom-Openreach was launched in January 2006 to provide installation and maintenance services on behalf of the

UK’s Communications Providers. They are responsible for the nation’s local access network or ‘first mile’– the place where millions of calls, web searches and business deals are started each day. Openreach services, supports and maintains the wiring, fibres and connections which link millions of homes and businesses in Great Britain to Communication. Providers’ networks.

End-to-end Defect management of heartbeat / interim releases and Delivery management for Maintenance release. Also handling Px/Cabx Delivery of Business Critical Change wherein All Openreach New Demands are scoped and delivered.

Role:

· Release Planning & Scoping

· Getting the In life Defects Business Severity reviewed

· Once reviewed, based on the severity, business need and component and E2E test feasibility scoping in future release.

· Cost & delivery estimation

· Delivery Planning & Tracking (for all scoped defects)

· Release & Deployment Management (all defects into appropriate IVVT Env based on the Sprint loading.)

· Track testing done by IVVT and proactively help them with component support if IVVT is facing some issues during testing.

· Provide the Technical deployment with all the list of defects to be taken live for a particular release.

· For Business-Critical Change coordinate with Solution Design, Component and E2E test to have a delivery plan.

· BCC is further coordinated with Application Support Group and Deployment team for deploying on Live.

· Setup calls with concerned team if things are not moving in the right direction.

· Regarding Introduced defects, coordinate between component and IVVT to get the EFD for the defects identified against the Stories scoped in the release.

· If defect stuck between multiple components for solution, get the required information from the E2E design for the solution.

· Coordinate and run the release checkpoint call which happens 4 times in a day in the conference room to expedite the testing and EFD for introduced defects.

· Join the landing call from Defect management run by Release Integration managers for that particular release wherein all the release stakeholders join.

· Join the Openreach Defect Status call to update on the critical blockers wherein Openreach high management asks for update.

E2E Delivery management of Rxx03 release which is for all In life issues (Defects/TCR or New Demand Story).

Tools:

Quality Center, Storm

Project:

Bank of America –Customer Information System (Oct 2008 – Jan 2010)

Description:

Bank of America aims at creating a single and comprehensive view of the information about its people, which include customers, associates and prospects across the bank. The Bank Online Support System (BOSS) updates the customer name, customer address and customer account information. All the modules that have been dealt so far in this project involve special software called HOGAN system apart from COBOL, IMS DB and IMS DC. Technologies used are COBOL, JCL, IMS DB, HOGAN, and MQ- Series.

Role:

· Creating Low Level Design

· Ensure all relevant documents (checklist provided by the client, documents from previous phases, IQA review records along with substantiation of IQA defects closure, tailored templates if any for the division for the artifact being reviewed or any other important information that the offshore team should be aware of before performing the review) are available

· Collect various process and product metrics in the project and update in IRIS.

· Analysis of client supplied documents

· Devising and optimizing the processes and procedures based on the quality models like iQMS.

· Simulating the test conditions with the help of tools like FILE-AID.

· Verifying the job output using SDSF (Spool Display and Search Facility).

· To help in production support activity by verifying job output in SAR.

· Review of Code, Preparing Unit Test Plan, Unit Test Specifications.

· Unit testing using JCL and Online screen.

· Component Integration testing.

· Support System Integrated testing.

· Use IPMS for all project management related quality activities.

· Coordinating with Onsite team regarding clarifications on the requirement and progress of the project activity.

· Tracking of project status, generated project metrics and project reports using IRIS tool to reduce defects and improvement of productivity.

To meet project deadlines and to meet Customer satisfaction.

Environment:

OS 390, IBM Mainframes, COBOL, JCL, IMS DB

Tools:

MS-VSS, QMF, FILI, FILA, INFOPAC, CA7, Hogan, View direct, Changeman, IPMS

Project:

AVIS Budget Group Reporting Maintenance and Support

Description:

Avis Budget is a Car rental Company in US, its rents Cars at various locations and Reporting team provides Maintenance and Support for AVIS system’s Reporting module, wherein we store the back-end data of the reservation, rent and tracking of cars and other devices like GPS. Project activities include Analysis, Design, Construction and Testing various changes to the applications that are part of the Reporting module.

Role:

· Understanding Requirements/ Code Analysis(PSR).

· Estimation of the Projects are prepared. (Component based model)

· Preparing test JCL for testing the above batch changes.

· Thorough Unit testing (in TEST) and UTR preparation.

Internal Quality reviews.

· Support UAT by the customer in the ATR region.

· Create package of the impacted components.

· Create Manage Now ticket for the impacted components.

· Monitor the implementations and support in case of any issue.

· Attending weekly status report, Module leaders meeting.

Environment:

OS 390, IBM Mainframes, COBOL, JCL, IMS DB & DC, DB2

Tools:

MS-VSS, Endevor, Panvalet, QMF, File-Aid, Xpeditor, CA7 IPMS