Precious Ruiz
Food/Beverage/Hospitality
Summary
-Adept at enhancing customer experiences and streamlining operations, I boosted service quality at Minor Food Pte Ltd Singapore through rigorous staff training and innovative inventory management. My leadership in problem-solving and team mentorship, alongside expertise in food safety compliance and customer service, propelled significant performance improvements.
- Achieving High Positive Google Review
- Customer Service Oriented
-Offering customer-focused mindset and leadership skills, ready to excel in dynamic restaurant environment. Brings foundation in team collaboration and problem-solving, eager to apply and grow in this sector. Ready to use and develop organizational and communication skills in my role.
Overview
2
2
years of professional experience
Work History
Assistant Restaurant Manager
Minor Food Pte Ltd Singapore
Holland Village, Singapore
08.2024 - 02.2025
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Reduced waste and optimized resource use by implementing food waste tracking system.
- Improved table turnover rates by optimizing floor plans and reservation scheduling during peak dining periods.
- Verified prepared food met standards for quality and quantity before serving to customers.
Service Supervisor
Takagi Ramen Pte Ltd
Singapore
05.2023 - 07.2024
- Monitored team's performance and gave feedback when necessary.
- Assisted with training and development of team members.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Handled customer complaints and inquiries.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Monitored inventory levels closely, optimizing stock management procedures for maximum cost-efficiency without compromising on part availability when needed.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
Education
Associate of Science - Bachelor of Science Office Administration
La Finns Scholastica Colleges Inc
Philippines 04.2001 -
Skills
Food safety compliance
Inventory control
Customer assistance
Opening and closing procedures
Guest relations
Performance improvement
POS system
Hospitality and accommodation
Time management
Problem-solving
Team leadership
Quality control
Customer service
Timeline
Assistant Restaurant Manager
Minor Food Pte Ltd Singapore
08.2024 - 02.2025
Service Supervisor
Takagi Ramen Pte Ltd
05.2023 - 07.2024
Associate of Science - Bachelor of Science Office Administration
La Finns Scholastica Colleges Inc
04.2001 -