MS Office
Pravin Kumar Rajadran
Senior Operations Manager / Business Development Manager
Summary
Dynamic Senior Operations Manager with a proven track record at Hillcrest Security and Investigations, excelling in strategic planning and employee engagement. Spearheaded initiatives that boosted team productivity and enhanced customer satisfaction, while implementing data-driven decision-making and fostering a positive work culture. Adept at KPI tracking and stakeholder management, driving operational excellence over 20 years experience in the industry equipped with diverse exposure over various industry partners and vendors
Overview
12
12
years of professional experience
7
7
Certifications
4
4
Languages
Work History
Senior Operations Manager
Hillcrest Security and Investigations Pte Ltd
01.2022 - 12.2024
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Prepared documents for internal and external audits.
- Provided leadership for continual management and employee training initiatives.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Championed change management initiatives to facilitate the successful adoption of new technologies or processes within the organization.
- Developed comprehensive risk management plans to mitigate potential threats to organizational stability and growth.
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Oversaw staff and sub-contractor performance review assessments.
- Drove revenue growth by identifying new market opportunities and developing targeted sales strategies.
- Continuously assessed emerging trends in operations management along with best practices in order to make informed recommendations for future enhancements.
- Negotiated contracts with new vendors, securing quality materials and services at competitive prices.
- Implemented customer feedback loop to gather insights and inform operational improvements, leading to enhanced service offerings.
- Boosted employee morale and retention through introduction of comprehensive training and development program tailored to individual career paths.
- Directed overhaul of company's IT infrastructure, improving data security and operational resilience.
- Assisted in recruiting, hiring and training of team members.
Operations Manager
Hillcrest Security and Investigations Pte Ltd
01.2019 - 12.2021
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at up-skilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Operations Manager
Bull's-Eye Security Services Pte Ltd
02.2013 - 11.2018
- -Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at up-skilling the workforce to meet dynamic industry demands.
- Analyzed and reported on key performance metrics to senior management.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Education
Hotel Management - Hospitality
Griffith University Gold Coast
Australia 02.2004 - 03.2008
High School Diploma -
AIT TAFE
Singapore 04.2001 -
Skills
Operations management
KPI tracking
Strategic planning
Employee coaching
Workforce planning
Standard operating procedures
Forecasting
Productivity improvement
Stakeholder management
Safety management
Facility management
Technology integration
Employee engagement
Decision-making
Self motivation
Software
MS Word
MS Excel
Spreadsheets
Powerpoint
Certification
WSQ Security Module 102 & 103
Timeline
Senior Operations Manager
Hillcrest Security and Investigations Pte Ltd
01.2022 - 12.2024
Operations Manager
Hillcrest Security and Investigations Pte Ltd
01.2019 - 12.2021
Operations Manager
Bull's-Eye Security Services Pte Ltd
02.2013 - 11.2018
Hotel Management - Hospitality
Griffith University Gold Coast
02.2004 - 03.2008
High School Diploma -
AIT TAFE
04.2001 -
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