Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pravin Gopalan

Technician

Summary

Dynamic professional with a proven track record at Nippon Express Pte Ltd, excelling in teamwork and customer service. Adept at problem-solving and time management, I enhanced order accuracy and streamlined operations, contributing to a significant reduction in processing time. Committed to continuous improvement and fostering a positive work environment.

Overview

3
3
years of professional experience

Work History

Technician

Lain Eng Pte Ltd
05.2024 - Current


  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Replaces defective parts
  • Repairs and adjusts conyevor systems
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

F&B Steward

Singapore Zoo Logical Garden
05.2023 - 05.2024
  • Remained up-to-date on industry trends in order to provide knowledgeable recommendations when asked by diners about specific types of cuisine or beverages.
  • Assisted in menu planning and development, incorporating seasonal ingredients and guest preferences.
  • Contributed to the achievement of sales targets by offering personalized recommendations and upselling appropriate items.
  • Consistently met or exceeded performance metrics set by management, demonstrating commitment to providing exceptional service.
  • Acted as a liaison between guests and other F&B staff members, ensuring seamless communication and delivery of services.
  • Upheld company culture by consistently adhering to brand guidelines when interacting with guests or presenting dishes.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing concerns.
  • Streamlined communication between front-of-house and back-of-house teams, minimizing delays in order processing.
  • Resolved customer complaints professionally and efficiently, demonstrating empathy while preventing further escalation of issues.

Warehouse Assistant

Nippon Express Pte Ltd
05.2022 - 09.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
  • Received and processed incoming stock to keep inventory levels accurate and up-to-date.
  • Loaded and unloaded delivery trucks promptly for further distribution.
  • Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
  • Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
  • Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
  • Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
  • Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
  • Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
  • Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
  • Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
  • Collaborated with other departments to optimize warehouse operations and keep production high.
  • Assisted in reducing warehouse costs by identifying areas for improvement and suggesting cost-saving measures.
  • Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.

Education

No Degree - Diploma in Mechanical Engineering

Jurong Academy
Jurong Academy
04.2001 -

No Degree - SPM

SMK Sagil Tangkak Johor
SMK Sagil Tangkak Johor
04.2001 -

Skills

Friendly, positive attitude

Timeline

Technician

Lain Eng Pte Ltd
05.2024 - Current

F&B Steward

Singapore Zoo Logical Garden
05.2023 - 05.2024

Warehouse Assistant

Nippon Express Pte Ltd
05.2022 - 09.2022

No Degree - Diploma in Mechanical Engineering

Jurong Academy
04.2001 -

No Degree - SPM

SMK Sagil Tangkak Johor
04.2001 -

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Pravin GopalanTechnician