Pravin Gopalan
Technician
Summary
Dynamic professional with a proven track record at Nippon Express Pte Ltd, excelling in teamwork and customer service. Adept at problem-solving and time management, I enhanced order accuracy and streamlined operations, contributing to a significant reduction in processing time. Committed to continuous improvement and fostering a positive work environment.
Overview
3
3
years of professional experience
Work History
Technician
Lain Eng Pte Ltd
05.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Replaces defective parts
- Repairs and adjusts conyevor systems
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
F&B Steward
Singapore Zoo Logical Garden
05.2023 - 05.2024
- Remained up-to-date on industry trends in order to provide knowledgeable recommendations when asked by diners about specific types of cuisine or beverages.
- Assisted in menu planning and development, incorporating seasonal ingredients and guest preferences.
- Contributed to the achievement of sales targets by offering personalized recommendations and upselling appropriate items.
- Consistently met or exceeded performance metrics set by management, demonstrating commitment to providing exceptional service.
- Acted as a liaison between guests and other F&B staff members, ensuring seamless communication and delivery of services.
- Upheld company culture by consistently adhering to brand guidelines when interacting with guests or presenting dishes.
- Enhanced customer satisfaction by providing attentive service and promptly addressing concerns.
- Streamlined communication between front-of-house and back-of-house teams, minimizing delays in order processing.
- Resolved customer complaints professionally and efficiently, demonstrating empathy while preventing further escalation of issues.
Warehouse Assistant
Nippon Express Pte Ltd
05.2022 - 09.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Responded promptly to customer inquiries regarding order status, providing exceptional service while resolving any issues that arose.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
- Collaborated with other departments to optimize warehouse operations and keep production high.
- Assisted in reducing warehouse costs by identifying areas for improvement and suggesting cost-saving measures.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
Education
No Degree - Diploma in Mechanical Engineering
Jurong Academy
Jurong Academy 04.2001 -
No Degree - SPM
SMK Sagil Tangkak Johor
SMK Sagil Tangkak Johor 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Flexible and adaptable
MS office
Multitasking
Dependable and responsible
Organization and time management
Verbal communication
Supervision and leadership
Excellent communication
Timeline
Technician
Lain Eng Pte Ltd
05.2024 - Current
F&B Steward
Singapore Zoo Logical Garden
05.2023 - 05.2024
Warehouse Assistant
Nippon Express Pte Ltd
05.2022 - 09.2022
No Degree - Diploma in Mechanical Engineering
Jurong Academy
04.2001 -
No Degree - SPM
SMK Sagil Tangkak Johor
04.2001 -