Pravena Arumugam
Ulu Tiram,01
Summary
Proven Administrative Assistant with a track record of enhancing office efficiency and customer satisfaction at NSK Trade City Pandan, Johor Bahru. Expert in Microsoft Excel and adept at critical thinking, I significantly improved document processing speed and client relations. Leveraging tech-savvy skills and meticulous attention to detail, I excel in fast-paced environments, consistently meeting deadlines.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
NSK Trade City Pandan, Johor Bahru
12.2023 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
Front Office Administrator
Casa Del Rio Hotel, Melaka
06.2022 - 11.2023
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Expedited invoice processing for improved cash flow by accurately tracking expenses and submitting documentation promptly for payment approval.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Trained team members on new hotel services and products to support promotional efforts.
Cashier
Pujaan Mini Mart Gemencheh, Negeri Sembilan
02.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Polytechnic Merlimau
Malaysia 05-2024
No Degree - SPM
SMK Bukit Rokan
Malaysia 12-2020
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- Microsoft outlook
- Customer and client relations
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Bistone
- Canvas
- Strong problem solver
- Database entry
- Verbal communication
- Deadline oriented
- Meticulous attention to detail
- Tech-Savvy
Languages
English
Advanced (C1)
Malay
Advanced (C1)
Tamil
Advanced (C1)
Timeline
Administrative Assistant
NSK Trade City Pandan, Johor Bahru
12.2023 - 07.2024
Front Office Administrator
Casa Del Rio Hotel, Melaka
06.2022 - 11.2023
Cashier
Pujaan Mini Mart Gemencheh, Negeri Sembilan
02.2021 - 05.2022
High School Diploma -
Polytechnic Merlimau
No Degree - SPM
SMK Bukit Rokan
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