Praveen Nair
Summary
With 28+ years of comprehensive techno-functional expertise as an IT Applications Director, I specialize in leading global IT Applications Delivery and Digital Transformation initiatives across diverse industry sectors. My expertise spans banking (consumer/retail, investment banking), automotive, manufacturing, and government/public sector domains. Holding certifications in PMP, ITIL, CBCI, and IBM Senior PM, I showcase my proficiency in managing large outsourcing projects. Throughout my career, I have successfully delivered projects for prestigious clients such as Singapore Government Agencies, UBS, DBS, POSB, Isuzu North America, Nissan North America, Ford, Caterpillar, and GM. My exceptional ability to manage large, cross-functional, and multicultural teams ensures the timely delivery of multiple concurrent projects. As a skilled communicator with outstanding people management skills, I adeptly foster productive relationships with stakeholders at all levels to drive commercial growth and achieve organizational KPIs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Director - Delivery and Technical Services
CRIMSONLOGIC
04.2019 - Current
- Lead and manage the delivery of multiple projects, including those focused on digital government, digital transformation, and business analytics, for CrimsonLogic customers across Singapore, the Middle East, Africa and Caribbean regions
- Spearhead digital transformation initiatives, with a primary emphasis on projects for the Singapore Judiciary
- Manage projects within a matrix organization, collaborating closely with various teams within CrimsonLogic Singapore and overseas delivery centers
- Take a hands-on approach to delivery management, encompassing planning, project management, financial management, P&L ownership, resource management, team leadership, and 3rd party vendor/partner management
- Cultivate and nurture relationships with a diverse array of customer stakeholders, including executive sponsors and senior management, as well as customer technology organizations such as Senior Management, Group Directors, CIO, and CTIO (Chief Transformation and Innovation Officer)
- Serve as the representative of CrimsonLogic in Project working committee meetings and Project Steering committee meetings, engaging with senior management and stakeholders from both CrimsonLogic and the customer side, including C-level executives and executive sponsors
- Actively support the pursuit of new business opportunities, engaging in discussions around teaming agreements and partner management based on established letters of engagements
- Lead a team of IT professionals to ensure the delivery of high-quality IT services and support across the portfolio
- Develop and implement IT strategies and initiatives aligned with business objectives to drive innovation and competitive advantage
- Drive digital transformation efforts, leveraging emerging technologies to enhance operational efficiency and customer experience
- Manage IT budgets, resources, and vendor relationships to deliver cost-effective solutions
- Collaborate with executive leadership to define IT priorities and evaluate technology trends
- Ensure compliance with regulatory requirements, cybersecurity standards, and data protection policies
- Foster a culture of continuous improvement and innovation, promoting professional development and knowledge sharing
Service Delivery Director
NCS
02.2014 - 03.2019
- Overseeing Delivery Leadership encompassing Application Service Delivery, Customer & Partner Relationship management, Competency Development, and P&L Management for both Singapore Government and Commercial Customers
- Heading multiple application delivery centers within NCS, including Enterprise Business Analytics (BI & Big Data) and Singapore Public Sector service delivery (SG Government Infrastructure and Infocomm)
- Directly managing a team of over 150 professionals, spanning across Global Delivery teams located in Singapore and China
- Holding accountability for the successful delivery of projects and programs for NCS customers in both Government and Commercial sectors, with a focus on analytics and turnkey solutions
- Identifying and cultivating new technology areas and product competencies to meet evolving customer requirements
- Collaborating with technical and solution architects to review solution architecture and design, ensuring alignment with project objectives
- Actively participating in Smart Nation projects and initiatives across various Singapore Government agencies, including GovTech, HDB, JTC, NRF, and EMA
- Assuming P&L responsibility for the delivery centers under supervision, working closely with the NCS sales team and partner vendors to explore new opportunities and expand existing accounts to drive revenue growth
- Serving as the approver for financials, possessing GO/NO decision-making authority during the bid process, and overseeing procurement for projects managed by the centers
- Oversaw approximately SGD 30 million in annual revenue for application delivery services, excluding infrastructure
- Provided successful delivery leadership for major projects catering to Singapore Public Sector clients, particularly in Government Infrastructure and Infocomm domains
- Demonstrated effective engagement and management of multiple Smart Nation projects and initiatives, including Virtual Singapore (NRF, GovTech, SLA), Smart Urban Planning (HDB), Smart/Intelligent Buildings (JTC), Next Generation Electronic Road Pricing (LTA, URA), and GovTech Data Exchange
- Established new partnerships while nurturing existing relationships with industry-leading product principals such as Informatica, Cloudera, SAS, IBM, Oracle, Tableau, Qlik, Splunk, Talend, ESRI, Dassault Systemes, and ICONICS
- Revitalized the BI & Big Data competency center, achieving positive double-digit growth by implementing institutionalized processes for product evaluations and onboarding to adapt to evolving technology trends
- Addressed loss of project revenues and margin erosions through improved resource utilization, delivery quality enhancements, and proactive project management reviews, leading to the turnaround of troubled projects and enhanced profit margins
- Skillfully reskilled existing team resources to optimize utilization and cross-skilling, addressing resource shortages and expanding the scope of services and product expertise
- Received the CEO Excellence Award in 2016 from NCS/Singtel Group Enterprise in recognition of contributions to the Next Generation Electronic Road Pricing project pursuit
Senior Managing Consultant
IBM
04.2010 - 02.2014
- Responsible for overseeing Application Management services for the Global Portfolio Delivery, Client Relationship, and P&L Management project at DBS (Development Bank of Singapore)
- Accountable for managing the overall global portfolio service delivery, including production support, maintenance & enhancements, and new development, for the PRIME banking portfolio under the Consumer Banking Group (CBG) of DBS Singapore
- Manage a team of 150 members within the Global Delivery team across Singapore, China, and India
- Drive customer relationship management, demand planning, and the achievement of revenue and profit targets through continuous monitoring of portfolio growth, new business development, and effective resource blending and utilization in a global delivery model
- Develop an understanding of the customer's corporate culture, business objectives, and technical strategy to align service delivery accordingly
- Build and maintain client relationships, manage client expectations, and ensure credibility and rapport establishment with stakeholders at all levels
- Oversee SLAs and KPIs, as well as all core support and project activities impacting DBS business operations
- Provide support for project delivery and implementation of major enhancements and projects for the bank, such as FAST (Fast and Secure Transfer)
- Serve as the escalation point for all core support activities, day-to-day operational issues, and emergency situations, mobilizing resources for immediate attention and resolution
- Manage resource allocation and staffing for all core support functions, ensuring optimal team performance
- Conduct regular project status reviews, track progress, effort, cost, risk, and quality, and perform causal analysis of major incidents
- Ensure Business-As-Usual (BAU) stability and drive continuous improvement initiatives for the benefit of DBS
- Handle conflict management, employee retention, HR issues, and performance management within the portfolio
- Participate in client meetings, customer satisfaction reviews, and monthly governance review meetings
- Mentor and guide portfolio teams, fostering interpersonal skills, providing counseling, motivation, and addressing team concerns
- Manage team feedback mechanisms and implement performance improvement programs
- Conduct succession planning for self and other key staff within the portfolio
- Oversaw an application managed services (AMS) portfolio revenue totaling SGD 15M
- Played a pivotal role in enhancing AMS service delivery quality, leading to recognition with the prestigious 'Best of IBM' award for contributions to turning around the troubled portfolio
- Cultivated a service-oriented and customer-focused culture within the delivery team, resulting in its transformation into a high-performing unit
- Achieved consistent success in portfolio delivery, meeting all SLAs, KPIs, and maintaining production stability without any high severity production incidents or major outages (Sev1, Sev2)
- Ensured the delivery of all projects and enhancements within budget and schedule while preserving the production stability of portfolio applications
- Played an instrumental role in establishing an independent Testing COE (Center of Excellence)
- Collaborated closely with DBS Technology & Operations team management to implement release management for PRIME applications, streamlining the delivery of major enhancements and contributing to system stability and effective resource utilization
Education
Bachelor of Engineering - Electronics & Communication
Bharathiar University
India01.1995
Skills
- Leadership
- Strategic Planning
- Team Management
- Project Management
- Technology Proficiency
- Financial Management
- Risk Management
- Stakeholder Engagement
- Continuous Improvement
Certification
- 2012, Project Management Professional (PMP)
- 2012, IBM Senior Project Manager Certification at Expert Level, in Service Delivery Management & Delivery Project Executive specialization
- 2005, IT Infrastructure Library (ITIL) Foundation Certificate in IT Service Management
- 2009, Certified Global Business Leader (CGBL)
- 2018, Certificate of the Business Continuity Institute (CBCI)
Accomplishments
- Led digital transformation initiatives for Singapore Judiciary and Smart Nation projects, driving delivery excellence.
- Earned 'Best of IBM' award (2012) for transforming AMS application portfolio, enhancing service delivery for major Singapore banking client.
- Received CEO Excellence Award (2016) from NCS/Singtel Group Enterprise, recognizing exceptional contributions.
- Established OEM partner ecosystems, leveraging their expertise to enhance technical competencies for ICT landscape transformation.
- Successfully managed complex managed services outsourcing projects in Asia and North America.
- Managed significant project revenues, forging and maintaining partnerships, implementing process improvements, and receiving CEO Excellence Award for project contributions.
Timeline
Senior Director - Delivery and Technical Services
CRIMSONLOGIC
04.2019 - Current
Service Delivery Director
NCS
02.2014 - 03.2019
Senior Managing Consultant
IBM
04.2010 - 02.2014
Bachelor of Engineering - Electronics & Communication
Bharathiar University
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