Prateek Sharma
Ho Chi Minh City
Summary
Results-driven professional with a proven track record in account management, expert recruitment, and customer engagement. Aiming to utilize strong analytical, project management, and leadership skills in a dynamic and growth-oriented organization. Passionate about cultivating client relationships, optimizing business processes, and delivering strategic solutions to drive success. Enthusiastic about contributing expertise in customer satisfaction, negotiation, and research execution while continuously learning and growing in a challenging environment.
Overview
12
12
years of professional experience
Work History
Senior Client Services Associate
Dialectica
08.2024 - Current
- Serve as the primary point of contact for clients, ensuring their needs are met promptly and efficiently
- Manage client inquiries and provide tailored solutions in collaboration with internal teams
- Maintain a deep understanding of client goals, objectives, and industry requirements
- Coordinate and communicate across departments to deliver high-quality services and results
- Ensure timely and accurate delivery of information to support client decision-making
- Foster strong, long-term client relationships by providing exceptional service
- Demonstrate strong organizational skills, attention to detail, and a proactive approach to problem-solving
- Work in a fast-paced, client-focused environment with opportunities for professional growth and development
Sr Client Solutions Associate
Gerson Lehrman Group
04.2023 - 06.2024
- Handling biggest clients for EMEA
- Recruiting experts strategically to build the network and fulfil tailored needs for the clients
- Building strong communication skills to effectively communicate findings and recommendations to clients and stakeholders
- Transitioned from support member to project owner
Client Solutions Associate
Gerson Lehrman Group
10.2021 - 03.2023
- Learning GLG's underlying business processes and assisting team members with high-level project execution and developing a fundamental understanding of the respective research practice
- Fulfilling time sensitive research requests on behalf of GLG clients by analyzing client requests, and building and qualifying primary populations of topical and relevant experts
Sr. Executive/Account Management
Gurgaon/Airtel
01.2019 - 09.2020
- Account management for small and medium-sized enterprises
- Execution of research to understand the consumer behaviour
- Handling retail store operations and lead team of 5 CROs
Sales Associate
Convergys
08.2014 - 12.2015
- Handling customer satisfaction and customer retention
- Facilitating transition & On Job Trainings for new associates
- Leading teams to achieve sales target
Executive
Interglobe technologies
09.2013 - 03.2014
- Indigo Airlines Contact Center
- Handling customer queries and achieve high customer satisfaction
Education
PGDM - Retail Management
Jagan Institue of management studies
04.2019
B.COM - P
Delhi University
06.2016
Skills
- Account Management
- Customer Service
- MS Office
- Leadership Skills
- Selling Skills
- Analytical skills
- Project management
- Negotiation Skills
- Presentation Skills
Accomplishments
- Q4 2021 prize winner in the PSF EMEA Recognition Programme for Best Client Satisfaction (GLG).
- Scored 2nd Rank for the best store (Airtel) in the territory.
- Received Runner Up award for the best Store Manager (Airtel) in the country.
- Scored 1st position in New hire training in Airtel.
- Received award for great customer service (Convergys).
- Award for Star Trainee in Convergys.
Timeline
Senior Client Services Associate
Dialectica
08.2024 - Current
Sr Client Solutions Associate
Gerson Lehrman Group
04.2023 - 06.2024
Client Solutions Associate
Gerson Lehrman Group
10.2021 - 03.2023
Sr. Executive/Account Management
Gurgaon/Airtel
01.2019 - 09.2020
Sales Associate
Convergys
08.2014 - 12.2015
Executive
Interglobe technologies
09.2013 - 03.2014
B.COM - P
Delhi University
PGDM - Retail Management
Jagan Institue of management studies
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