PRASHANT GUPTA
Payment Production Support Specialist
Tosham
Summary
Payment operations professional prepared to deliver high standards and results. Expert in managing payment processes and resolving complex financial issues, ensuring smooth and accurate transaction flows. Known for effective team collaboration and adaptability to changing needs, with focus on operational efficiency and client satisfaction.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Payment Operations Specialist
TCS
07.2022 - Current
- Coordinated with internal departments to reconcile payments, ensure accurate accounting entries, and verify transaction data.
- Performed regular audits on processed transactions to maintain accuracy and reduce instances of errors or discrepancies.
- Handled customer inquiries regarding payment issues, providing prompt resolutions and maintaining high levels of satisfaction.
- Supported cash flow management by accurately forecasting incoming/outgoing payments and adjusting as needed based on daily activities or market fluctuations.
Technical Lead, Operations
TCS
03.2020 - 07.2022
- Managing team of 8 associates to deliver defect free delivery to customer requirement
- Engagement with team to guide them from requirement understanding to developing and packaging delivery component
- Production support for analyzing and resolving production issue with in SLA
- Contributed to a positive work environment by providing mentorship, guidance, support, and constructive feedback to team members.
- Sharing feasibility and estimation for customer change requests or new requirements
- Impact analysis of code changes and performance tuning of sql queries
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.
- Streamlined operations by implementing process improvements and automation techniques.
Module Lead
TCS
11.2018 - 03.2020
- Managing Module related defects, development, enhancement
- Collaborated cross-functionally to ensure seamless integration of modules into larger projects or systems.
- Maintained expert knowledge of industry trends and advancements in module development technologies, ensuring that our organization remained competitive within the market landscape.
- Assisted in the recruitment process by interviewing potential candidates and making informed recommendations for hiring decisions based on technical capabilities and cultural fit considerations.
- Training of new joiners
- Interaction with customer, third party vendor for testing and deploying changes
Developer
TCS
03.2013 - 03.2018
- Worked as Back-end and front-end developer
- Managing night team for bank EOD process
- L3 production support for module (NEFT/RTGS, Frontend, RTF related issue)
- Reconciliation and testing of delivery at offshore environment
- Managed Linux server spaces and backup files
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Debugged complex software issues, leading to a more stable product release.
- Conducted thorough code reviews to ensure adherence to coding standards and best practices.
- Reduced development time by creating reusable code libraries for future projects.
- Built databases and table structures for web applications.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
Education
Bachelor Of Engineering - Electronice And Communication
Kurukshetra University
Kurukshetra, Haryana 06.2008 - 07.2012
Skills
Transaction monitoring
Anti-money laundering
Payment processing
Operational risk management
Electronic payments
Banking operations
Payment systems
Process improvements
Personal Information
- Date of Birth: 11/11/91
- Gender: Male
- Nationality: India
- Marital Status: Married
Timeline
Payment Operations Specialist
TCS
07.2022 - Current
Technical Lead, Operations
TCS
03.2020 - 07.2022
Module Lead
TCS
11.2018 - 03.2020
Developer
TCS
03.2013 - 03.2018
Bachelor Of Engineering - Electronice And Communication
Kurukshetra University
06.2008 - 07.2012