Prashannt singh

• Organized department functions and workflow for maximum efficiency.
• Resolved customer complaints promptly, resulting in improved guest relations and repeat business opportunities.
• Managed daily shift operations, contributing to the smooth running of the beverage department and maintaining high levels of customer satisfaction.
• Maximized profitability by optimizing product mix based on consumer demand trends.
• Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement opportunities.
• Trained and developed beverage staff on proper techniques, knowledge and skills.
• Collaborated with management to develop seasonal menus, incorporating current trends and customer preferences.
• Controlled beverage budgets by forecasting needs, controlling expenses and eliminating waste.
• Spearheaded staff recruitment efforts, selecting skilled candidates who contributed positively to team dynamics and overall business success.
• Implemented effective cost-control measures which resulted in minimized expenses without compromising quality or service standards.
• Coordinated inventory for daily operations and special events.
• Assisted in designing visually appealing displays showcasing premium beverages which led to an increase in sales.
• Facilitated communication between customer-facing and back-end teams to coordinate seamless beverage service delivery.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Monitored sales trends to adjust pricing strategies for optimal profitability.
• Managed mutli high volume event like Singapore F1 race each day 2500 guest.
• Hsbc Singapore women Golf Tournament
• Managed a team of 10 bartenders and 45 bar backs

- Successfully managed and executed numerous large-scale banquet events.

- Trained and mentored banquet staff, improving service efficiency and guest satisfaction.

- Proactively resolved guest issues and complaints, maintaining positive guest relations.

- Developed and implemented efficient event planning and logistical processes.

- Communicated effectively with clients, staff, and management to ensure seamless event execution.

- Consistently exceeded client expectations, resulting in positive feedback and repeat business.

- Managed and optimized banquet budgets, ensuring cost-effectiveness and profitability.

- Enforced food and beverage service standards, maintaining high quality and consistency.

- Successfully handled high-pressure situations, ensuring smooth event operations even during peak times.

• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Closed out cash register and prepared cashier report at close of business.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Implemented drink prep procedures, significantly reducing wasted stock.
• Crafted special drink and cocktail menu items for seasonal offerings.

• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Streamlined communication between servers, bar staff, and management through clear updates on guest needs or concerns.
• Promoted special offers and upsold menu items to maximize revenue without compromising guest experience.
• Upheld hygiene standards, regularly sanitizing tables, chairs, and other poolside surfaces.
• Resolved guest complaints promptly with empathy, professionalism, and appropriate solutions.
• Participated in regular staff meetings to discuss improvements in service quality, guest feedback, and team performance.
• Handled high volume orders efficiently to ensure prompt delivery of food and beverages.
• 2nd highest guest comments on Trip Advisor for 3rd quater 2019
• Most Guest restaurant reservations for the year 2019.

• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
• Cultivated warm relationships with regular customers.
• Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.