Prasanth S/o Surendiran
Singapore
Summary
Accomplished professional with a proven track record of overseeing operations and driving optimal performance. Recognized for fostering team collaboration, driving efficiency, and adapting to evolving demands. Strong skills in conflict resolution, team management, and customer service. Reliable and results-oriented with a keen focus on maintaining high standards and achieving organizational goals. Eager to learn and excel in new challenges.
Overview
13
13
years of professional experience
Work History
Floor Supervisor / Assistant Manager
True Cost Singapore
01.2023 - Current
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Developed strong relationships with suppliers, negotiating favorable terms for timely deliveries at competitive prices.
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Developed standard operating procedures for team to follow and maintained records of activities.
Car Sales Executive
Car House
08.2022 - 12.2022
- Enhanced showroom presentation by creating visually appealing displays showcasing key vehicles and their features.
- Cultivated relationships with local businesses through networking efforts, resulting in valuable referrals and partnerships.
- Participated in ongoing training sessions to stay current on industry trends, product knowledge, and sales techniques.
- Organized test drives for potential buyers, highlighting key features and benefits of various vehicle models during each drive.
- Improved overall dealership reputation by providing exceptional customer service throughout all stages of the car buying experience.
- Facilitated smooth transactions between buyers, finance personnel, service departments, and other key stakeholders during the car-buying process.
- Addressed customer concerns promptly and professionally, resolving issues to the satisfaction of both parties whenever possible.
- Improved overall customer buying experience to safeguard dealership revenue.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
Team Leader, Sales Operations
Optimo Group of Companies
09.2020 - 07.2022
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Fostered a culture of continuous improvement by holding regular team meetings to discuss best practices and share knowledge across the organization.
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Boosted team performance by implementing efficient sales strategies and techniques.
- Coordinated with internal stakeholders during product development phases to ensure smooth transition into the sales process.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Floor Supervisor /Bartender
Kinki Rooftop Bar
01.2019 - 03.2020
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Held team meetings to gain feedback, provide updates and set policies.
- Delegated tasks to employees to enhance productivity and workflow.
- Resolved conflicts between team members and addressed complaints or grievances.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Quality Assurance Inspector
Sanmina, Singapore
05.2018 - 12.2018
- Performed visual inspections and non-destructive tests where appropriate.
- Kept detailed records of quality and imperfect products.
- Participated in internal audits to verify adherence to established quality management systems and identify opportunities for enhancement.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Used calipers and micrometer measuring instruments.
- Maintained accurate records of inspection findings, facilitating data-driven decision-making for process improvements.
Singapore Armed Forces
3rd Battalion Singapore Guards, Singapore
07.2016 - 05.2018
- Section 3 IC
- 2nd Matador gunner
- National Day Parade (2017)
- IPPT Gold (2016 - 2018)
- Marksman (2017 - 2018)
- SAFSA Track and Field Meet (2018)
Service Crew
18 Chefs, Singapore
04.2015 - 06.2016
- Enhanced customer satisfaction by providing efficient and friendly service.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
Banquet Server
Hotel Jen Tanglin, Singapore
12.2012 - 06.2014
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Worked with banquet manager to coordinate event set up and schedule.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Education
O level -
St Andrew's Secondary School
09.2012
Media Production & Design
Republic Polytechnic
Singapore05-2016
PSLE - Basic Education
Punggol Primary School
Singapore12-2007
Skills
- Microsoft Proficiency
- Customer satisfaction
- POS systems operations
- Team leadership
- Team supervision
- Staff coaching
- Employee motivation
- Performance improvements
- Quality controls
- Workplace organization
- Sales goal achievement
- Quality assurance
Languages
English
Tamil
Hobbies and Interests
Hockey, Bowling, Soccer
Extra-curricular activities
Hockey at Punggol Primary School, Singapore January 2005 – December 2007 Was an active member North-zone Championship (2005 - 2006) Inter-school hockey Championship (2007) Hockey at St Andrew's Secondary School, Singapore January 2008 – December 2012 CCA - A2 Active member of Hockey (2008 - 2012) Represented School at Inter school competitions (2008-2012) LDDS - National Competition (2008) Annual Cross Country (2010 -2012) Inter-class handball competition (2010) Inter-class rugby competition (2012) Bowling Club at St Andrew's Secondary School, Singapore January 2010 – September 2010 Participated in Inter-House Bowling Competition
Timeline
Floor Supervisor / Assistant Manager
True Cost Singapore
01.2023 - Current
Car Sales Executive
Car House
08.2022 - 12.2022
Team Leader, Sales Operations
Optimo Group of Companies
09.2020 - 07.2022
Floor Supervisor /Bartender
Kinki Rooftop Bar
01.2019 - 03.2020
Quality Assurance Inspector
Sanmina, Singapore
05.2018 - 12.2018
Singapore Armed Forces
3rd Battalion Singapore Guards, Singapore
07.2016 - 05.2018
Service Crew
18 Chefs, Singapore
04.2015 - 06.2016
Banquet Server
Hotel Jen Tanglin, Singapore
12.2012 - 06.2014
O level -
St Andrew's Secondary School
Media Production & Design
Republic Polytechnic
PSLE - Basic Education
Punggol Primary School
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