Prasanna Vasudevan
Singapore
Summary
Dynamic Technical and Project Manager with over 18 years of experience driving cloud transformation, ServiceNow ITSM, and enterprise modernization in the banking and government sectors. Expertise in multi-country migrations and large-scale digital transformation initiatives consistently results in secure, scalable solutions that enhance efficiency and accelerate business outcomes. Recognized for a strategic approach to leadership, fostering collaboration, and implementing process improvements that optimize team performance and productivity. Committed to delivering impactful results in fast-paced environments while adapting to evolving challenges and ensuring alignment with organizational goals.
Overview
21
21
years of professional experience
3
3
Certification
Work History
Technical Architecture Associate Manager
ACCENTURE SG SERVICES PTE. LTD
02.2018 - Current
- Mentored developers and enforced standards, improving delivery quality by 80% and reducing defects in UAT.
- Ensured project execution aligned with ITIL practices, governance, and compliance.
- Led client discussions, validated designs, and maintained strong stakeholder engagement.
- Directed end-to-end project lifecycles (Agile) for ServiceNow & cloud programs, achieving 90+% on-time, within-budget delivery across $2M+ initiatives.
- Defined scope, deliverables, timelines, and budgets for ServiceNow and cloud initiatives.
- Led ServiceNow ITSM implementations & migrations (Incident, Change, Problem, CMDB, Portal), streamlining workflows and cutting request handling time by 90%.
- Managed cross-functional teams (Dev, testing, Infra, security) and coordinated vendors and senior stakeholders.
- Oversaw Agile ceremonies and tracked progress using ServiceNow Agile Board, JIRA, and project plans (Excel, PPT).
- Mitigated risks, managed dependencies, and provided status updates to steering committees.
- Ensured smooth go-live, operational readiness, and effective handover to support teams.
- Translated business requirements into ServiceNow ITSM workflows, improving request handling by 80%.
- Facilitated workshops for validation, solution design, and change management.
- Defined and managed UAT plans, coordinated testing, and validated outcomes.
- Collaborated with architects on cloud/application design aligned with ITIL, MINDEF, and GPC standards.
- Supported ServiceNow dashboard and reporting setup for business use cases.
- Supported cloud architecture design and technical assessments with senior architects.
- Designed and implemented infrastructure (App, DB, Web, Proxy) adhering to GPC/MINDEF standards.
- Applied CIS benchmarks across OS, middleware, databases, and platforms.
- Set up monitoring tools (ServiceNow, Dynatrace) to enhance observability and resilience.
- Executed ServiceNow on-prem installation and integrated secure SSO (Singpass).
- Led large-scale migration projects (G-Cloud to GPC, Health Cloud upgrades) as single point of contact.
- Coordinated stakeholders and vendors to ensure timely, secure, and compliant delivery.
- Managed BAU support for clinical systems (CDSS, ARUS-C, ICESS) ensuring smooth operations.
- Oversaw tech upgrades, server migrations, and integration interfaces with minimal disruption.
- Clients: Land Transport Authority, Singapore Police Force, Changi Airport, MINDEF, MND.
- Led architectural design and implementation of scalable solutions across multiple platforms.
- Collaborated with cross-functional teams to define technical requirements for projects.
- Evaluated emerging technologies to enhance system performance and reliability.
- Mentored junior architects on best practices in software architecture and design patterns.
- Developed comprehensive documentation of technical specifications and system architectures.
- Spearheaded initiatives to optimize processes, improving overall project delivery timelines.
- Drove strategic planning sessions to align technology initiatives with business objectives.
- Provided technical leadership to team members during system design.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Led cross-functional teams to deliver complex technical projects on time and within budget.
- Developed and implemented project management methodologies to enhance delivery processes.
- Coordinated stakeholder communication to align project goals and expectations effectively.
- Conducted risk assessments to identify potential issues and implement mitigation strategies.
- Balanced technical requirements with business needs to ensure alignment between product features and user expectations.
- Delivered high-quality products by effectively managing cross-functional teams of developers, testers, and business analysts.
Technical Specialist
OPUS IT Services PVT LTD
02.2017 - 01.2018
- Provided remote support for IBM middleware (WebSphere, MQ, DB2), ensuring 99.9% system uptime.
- Performed log/trace diagnostics, implemented fixes, and escalated defects to global teams for resolution.
- Client: IBM
- IBM Middleware Support Specialist:
- Led technical support initiatives to enhance system performance and user satisfaction.
- Collaborated with cross-functional teams to troubleshoot complex IT issues effectively.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
Technical Project Lead
COMTEL Solutions
05.2015 - 01.2017
- Directed Oracle-to-MariaDB and WebSphere-to-JBoss migrations, ensuring zero data loss, full compliance, and 50% performance improvement.
- Conducted integration testing & performance benchmarking, improving stability and compliance by 40%.
- Client: DBS Bank
Module Leader
TCS Singapore PVT Ltd
05.2013 - 05.2015
Team Lead
CSC Singapore PVT Ltd
01.2009 - 04.2013
Software Engineer
Saksoft Ltd
10.2007 - 12.2008
- Directed multi-country migrations (12 APAC) – legacy-to-modern infra upgrades (Sun Solaris, AIX, WebSphere) with compliance and minimal disruption.
- Modernized applications & platforms, enhancing backend integration, WebSphere / Data base Upgrades.
- Led cross-functional global teams, managing full delivery lifecycle from requirements to go-live.
- Client: Citibank Singapore (CITIBANK ONLINE Web Portal - APAC)
Software Engineer
Birlasoft Ltd
11.2004 - 10.2007
- Enhanced Home Loan workflows with Citibank HOME.MAD integration; developed Personal Loan modules.
- Led end-to-end delivery – requirements, design, implementation, and production support.
- Client: Citibank, India (Banking Loan Systems – Workflow & Application Development Using J2EE)
Education
Computer Applications Development
Govt College of Engineering
Maharashtra, India04-2004
Skills
- Technical Leadership & Architecture – Cloud strategy, solution design, and modernization
- Cloud Platforms – AWS, Azure, GPC/G-Cloud, MCC Cloud (governance & compliance)
- ServiceNow ITSM – Implementations, workflows, Service Portal, CMDB
- Middleware & Databases – IBM WebSphere, MQ, DB2, JBoss, Oracle, MariaDB
- Integration & Automation – REST, SOAP, APIs, UNIX/Shell/Perl scripting
- Project Delivery & Stakeholder Engagement – Agile/Waterfall, migrations, change/risk management, vendor coordination
- Staff management
- Strategic planning
- Negotiation
- Customer rapport
- Operations management
- Team leadership
- Project management abilities
- Enterprise architecture design
- Infrastructure automation
- Communicating with clients
- Client engagement
- Scrum master
- Business analysis
- IT infrastructure
- System architecture
- Stakeholder management
- Technical leadership
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Project team coordination
- Decision-making
- Project tracking
- Analytical thinking
- Data analytics
- Incident investigation
- Customer satisfaction
- Case documentation
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Infrastructure management
- Requirements gathering
- Software development lifecycle
- Problem-solving abilities
- Effective communication
- Technology implementation
- Agile methodologies
- Waterfall methodology
- Root-cause analysis
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
Certification
- Certified IBM WebSphere Admin
- Professional Scrum Master
- Microsoft Azure Fundamentals.
Awards
Our Team applauds with Best Team Finance Solutions Group, Birlasoft Ltd., Chennai, December 2005., Best Employee Award: Awarded with “Outstanding Performance” in April 2007 in Birlasoft Ltd., Our Team applauds with Citibank Star Award (Leapfrog AU & Leapfrog PH) – Citibank Singapore.
Key Value Highlights
- Technical & Project Leadership – Directed cloud migrations, application & datacenter modernization, and enterprise digital transformation initiatives, ensuring on-time and within-budget delivery.
- ServiceNow Expertise – Led end-to-end ServiceNow ITSM implementations (Incident, Change, Problem, CMDB, Service Portal), improving service delivery and compliance.
- Cloud & Middleware Proficiency – Skilled in governance, auditing, monitoring, and compliance with hands-on expertise in IBM WebSphere, MQ, JBoss, Oracle, DB2, and automation via Java, Shell, and Perl scripting.
- Application & Infrastructure– Strong expertise in application infrastructure with proven ability to conduct application assessments and implement scalable, secure, and compliant infrastructure setups.
- Stakeholder Engagement & Business Analysis – Partnered with cross-functional teams and business leaders to translate requirements into scalable ServiceNow workflows, improving IT service delivery efficiency.
- Problem Solving & Hybrid IT Support – Strong track record in troubleshooting, root cause analysis, and supporting complex IT environments with 99.9% uptime.
- Domain Expertise – Deep knowledge in Retail & Corporate Banking and Singapore Government sectors with a proven record of delivering regulatory-compliant solutions.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Architecture Associate Manager
ACCENTURE SG SERVICES PTE. LTD
02.2018 - Current
Technical Specialist
OPUS IT Services PVT LTD
02.2017 - 01.2018
Technical Project Lead
COMTEL Solutions
05.2015 - 01.2017
Module Leader
TCS Singapore PVT Ltd
05.2013 - 05.2015
Team Lead
CSC Singapore PVT Ltd
01.2009 - 04.2013
Software Engineer
Saksoft Ltd
10.2007 - 12.2008
Software Engineer
Birlasoft Ltd
11.2004 - 10.2007
Computer Applications Development
Govt College of Engineering