PRASANNA SEMBULINGAM

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Monitored and coordinated workflows to optimize resources.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

• Interacted with customers by phone, email, or in-person to provide information.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.

• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Collaborated with team members to consistently achieve performance targets and improve overall contact center operations.
• Managed inbound calls efficiently while multitasking between various systems and applications for optimal service delivery.
• Maintained high-quality standards for all interactions, ensuring compliance with company policies and procedures.
• Continuously updated knowledge base articles to ensure accuracy of information provided during client interactions.

Book appointment for patients to visit the specialist doctors

Do billing for patients admitted in ward

Do admin works like printing of patient name stickers