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Hi, I’m
Prasanna Anbalagen
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking employee enthusiastic about learning service provider field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
years of professional experience
5
years of post-secondary education
2
Languages
Work History
Lalamove
Delivery Driver
09.2023 - Current
Job overview
- Delivery personnel
- Collecting parcel from the 1st point and delivering to the end point according to the customer’s order.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Kept detailed records of deliveries and money received from customers.
Lenskart
Lab Assistant
01.2022 - 06.2022
Job overview
- Quality Checks & Stock Checking
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Examined products for imperfections and defects.
- Monitored product quality at all stages of production process.
Reiki Chakra
Beautician/ Florist
06.2015 - 04.2020
Job overview
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Plaza Premium Airport Service
Supervisor
11.2010 - 01.2015
Job overview
- Meeting services
- Attending to Enquiry Calls/ Booking
- Arrival Duties Receiving (VIP/ Vessel Joiners and Domestic
- Workers)
- Providing Special Request as requested by bookings made via
- POS system (payment collection)
Goldin Pte Ltd, S.A.T.S
Customer Service Officer
11.2005 - 09.2010
Job overview
- Customer service representative to provide customer service, assisting them in Check-in and Arrival & Departure of Flight, assisting with problems and resolving their concerns pertaining to their baggage and flight booking
- Work
- Experience
- Microsoft Word, Office, PowerPoint,ExcelSkills
Education
Cosmoprof AcademySingapore
Diploma from Professional Makeup Artistry
11.2012 - 04.2013
University Overview
- Completed professional development in make up services for bridal and personal events
Ascott Centre of Excellence Newton
WSQ Certificate Manage Service Operations- Tourism from Hotel Management
08.2009 - 01.2011
University Overview
- Continuing education in Hotel Management Providing Frontline Customer Service
Ascott Centre of Excellence Newton
Hotel & Accommodation Svc from Hotel Management
08.2009 - 01.2011
University Overview
- Continuing education in Diploma in Tourism In Hospitality Service Management
The Ascott Centre of ExcellenceNewtown
Front Office from Hotel Management
08.2009 - 01.2011
Skills
Map reading and navigation skills
Freight expertise
Order picking and processing
Knowledge of roads and highways
Advanced planning
Valid Class A Commercial Driver's License
Fluent in [Language]
Payment management
Online chat and email
Satisfaction monitoring
POS systems expert
Inbound and outbound calling
Complaint resolution
Creative problem solving
Service standard compliance
Customer support
Client communication
Customer Relationship Management
Call center operations
Verbal and written communication
Accomplishments
- Received Extra Mile Service achievement award at SATS in 2005.
- Supervised team of 20 staff members.
Interests
Hands-on Art Designs
Timeline
Delivery Driver
Lalamove
09.2023 - Current
Lab Assistant
Lenskart
01.2022 - 06.2022
Beautician/ Florist
Reiki Chakra
06.2015 - 04.2020
Cosmoprof Academy
Diploma from Professional Makeup Artistry
11.2012 - 04.2013
Supervisor
Plaza Premium Airport Service
11.2010 - 01.2015
Ascott Centre of Excellence
WSQ Certificate Manage Service Operations- Tourism from Hotel Management
08.2009 - 01.2011
Ascott Centre of Excellence
Hotel & Accommodation Svc from Hotel Management
08.2009 - 01.2011
The Ascott Centre of Excellence
Front Office from Hotel Management
08.2009 - 01.2011
Customer Service Officer
Goldin Pte Ltd, S.A.T.S
11.2005 - 09.2010