Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Prasana Murugasu Sundrakas

Summary


Ex- Singapore Airlines Flight attendant,management crew, the advertisement for a position in your company sparked my interest. When reviewing the position requirements and your organization's website, I was excited to find that my qualifications and personal strengths align with your needs and mission.
My resume shows the highlights from my years of professional experience.

I bring a comprehensive set of skills that I believe will be valuable to your company. In my years of experience in hospitality industry, I honed my abilities in good communication skills, providing a firm foundation for the position. My customer service, people-centric nature, and compassion have afforded me excellent leadership skills.

I am excited to contribute my talents and proficiency in problem-solving toward your team efforts. As an engaging communicator with a proven track record in customer service, my focus on building strong professional relationships has been a beneficial asset throughout my career.

Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I'm eager to discuss how my personality and background fit the role.

Thank you for your time and consideration of my candidacy.


Sincerely

Prasana M Sundrakas

(Dave Sundra)

Overview

23
23
years of professional experience

Work History

Wine Sommelier

Auterra
01.2024 - Current
  • Enhanced customer satisfaction by recommending and pairing wines with menu items based on individual preferences.
  • Increased wine sales by effectively presenting a diverse range of options to customers, showcasing knowledge and expertise.
  • Developed and maintained an extensive wine list, catering to varied tastes and price points for optimal selection.
  • Collaborated with chefs and kitchen staff to create harmonious pairings for special events and tasting menus.
  • Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
  • Organized exclusive wine tastings and events for VIP clients, fostering strong relationships and repeat business.
  • Sourced unique wines from lesser-known regions or producers, offering guests exciting choices not found elsewhere.
  • Leveraged personal connections within the industry to secure exclusive allocations of sought-after wines, enhancing the establishment''s reputation for its wine offerings.
  • Set up wine tastings to bring in business and promote special offerings.
  • Represented establishment professionally with guests and earned consistent repeat and referral business.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Restaurant Manager

Burma Social
07.2023 - 12.2023
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.

Senior Supervisor

Revolver
10.2021 - 04.2023
  • Greeted guests pleasantly and answered menu questions.
  • semi fine dining restaurant
  • Operated register to process payments for order totals.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Greeted customers at drive-thru and took food orders.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
  • Identified underperforming areas and implemented effective process improvements.
  • Identified areas of conflict among team members and immediately worked to resolve those issues using Skill and Skill.
  • Established and maintained filing systems, retrieved data using Software and prepared management reports.
  • Maximized personal competency through continuous professional development.
  • Provided interpretation and guidance on procedural questions.
  • Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
  • Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
  • Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Set overall vision and provided team leadership.

Senior Flight Attendant (management Crew)

Singapore Airlines
01.2003 - 09.2020


  • Carried out day-day-day duties accurately and efficiently as a management crew
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. (AIATA)
  • Offered friendly and efficient SIA service standards to first claas cabin customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Actively listened to customers, handled concerns quickly and escalated major issues to SIA management.
  • appraisals for crew
  • Maintained energy and enthusiasm in fast-paced environment.

Sales and Marketing Assistant Manager

Asian Wall Street journal
01.2001 - 11.2002
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Hired, trained and motivated sales and marketing professionals.
  • Developed monthly team action plans and monitored progress.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
  • Trained new associates in successful sales and performance strategies.

Education

No Degree - Diploma in Mass Communication

MDIS-management Development Institute of Singapore
Singapore

Skills

  • Collaborated with general manager to set achieve team goals
  • led customer feedback initiatives to meet customer needs
  • Implemented company targets and monthly specials to increase sales revenue for the restaurant
  • Handled guest feedbacks,providing solutions
  • Involved in fine dining restaurant opening and training programs to enhance customer service standards
  • Ensuring all safety standards for Covid 19 pandemic, during operating hours
  • Complaint Resolution
  • Food Allergies
  • Table Layout
  • Front of House Management
  • WSET wine qualification level 2

Accomplishments

    Received numerous commendations for inflight service excellence from passengers and inflight management. Attended numerous courses awarded by Singapore Airlines School of cabin crew which includes,Singapore

    Workforce Skills Qualifications(WSQ)


    Enhanced Passenger Relation

    Build Relations with customers, Charge up Customer care for management crew

    Connecting with customers Service Over and Above the Rest

Languages

English
Advanced (C1)
Indonesian
Upper intermediate (B2)
Malay
Upper intermediate (B2)

Timeline

Wine Sommelier

Auterra
01.2024 - Current

Restaurant Manager

Burma Social
07.2023 - 12.2023

Senior Supervisor

Revolver
10.2021 - 04.2023

Senior Flight Attendant (management Crew)

Singapore Airlines
01.2003 - 09.2020

Sales and Marketing Assistant Manager

Asian Wall Street journal
01.2001 - 11.2002

No Degree - Diploma in Mass Communication

MDIS-management Development Institute of Singapore

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Prasana Murugasu Sundrakas