Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Prasana Murugasu Sundrakas

Summary


Ex- Singapore Airlines Flight attendant,management crew, the advertisement for Restaurant manager/operation manager position sparked my interest. When reviewing the position requirements and your organization's website, I was excited to find that my qualifications and personal strengths align with your needs and mission.
My resume shows the highlights from my years of professional experience.

I bring a comprehensive set of skills that I believe will be valuable to your company. In my years of experience in hospitality industry, I honed my abilities in good communication skills, providing a firm foundation for the position. My customer service, people-centric nature, and compassion have afforded me excellent leadership skills.

I am excited to contribute my talents and proficiency in problem-solving toward your team efforts. As an engaging communicator with a proven track record in customer service, my focus on building strong professional relationships has been a beneficial asset throughout my career.

Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. I'm eager to discuss how my personality and background fit the role.

Thank you for your time and consideration of my candidacy.


Sincerely

Prasana M Sundrakas

(Dave Sundra)

Overview

21
21
years of professional experience

Work History

Restaurant Manager (restaurant OpeningTeam)

Kusine Koncepts Pte Ltd
07.2023 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed unique events and special promotions to drive sales.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Reconciled cash and credit card transactions to maintain accurate records.

Senior Operations Supervisor (restaurant Opening )

Revolver
10.2021 - 05.2023
  • Greeted guests pleasantly and answered menu questions.
  • semi fine dining restaurant
  • Operated register to process payments for order totals.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Greeted customers at drive-thru and took food orders.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Coordinated, supervised and evaluated work of subordinates and reallocated staff and resources to meet performance requirements.
  • Identified underperforming areas and implemented effective process improvements.
  • Identified areas of conflict among team members and immediately worked to resolve those issues using Skill and Skill.
  • Established and maintained filing systems, retrieved data using Software and prepared management reports.
  • Maximized personal competency through continuous professional development.
  • Provided interpretation and guidance on procedural questions.
  • Fostered effective communication by providing constructive feedback and sharing knowledge across business lines.
  • Provided feedback, training and skill development to staff to improve accuracy, productivity and quality.
  • Mandated policy, procedure and performance adherence for continued and increased operational efficiency and profitability.
  • Analyzed metrics to identify areas of opportunity, drive performance improvements and consistently exceed operational goals.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Set overall vision and provided team leadership.

Senior Flight Attendant (management Crew)

Singapore Airlines
01.2003 - 09.2020


  • Carried out day-day-day duties accurately and efficiently as a supervisory crew
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment. (AIATA)
  • Offered friendly and efficient SIA service standards to customers, handled challenging situations with ease.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved problems, improved operations and provided exceptional service.
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Actively listened to customers, handled concerns quickly and escalated major issues to SIA management.
  • appraisals for crew
  • Maintained energy and enthusiasm in fast-paced environment.

Education

No Degree - Diploma in Mass Communication

MDIS-management Development Institute of Singapore
Singapore

Skills

  • Collaborated with operations manager to set achieve team goals
  • led customer feedback initiatives to meet customer needs
  • Implemented company targets and monthly specials to increase sales revenue for the restaurant
  • Handled guest feedbacks,providing solutions
  • Involved in fine dining restaurant opening and training programs to enhance customer service standards
  • Ensuring all safety standards for Covid 19 pandemic, during operating hours
  • Complaint Resolution
  • Food Allergies
  • Table Layout
  • Front of House Management
  • WSET wine qualification level 1
  • Hiring and Training
  • Food Preparation and Safety
  • Conflict Resolution Techniques
  • Order Delivery Practices
  • Menu Planning
  • Kitchen Equipment Operation
  • Inventory Control
  • Employee Schedule Management
  • Staff Scheduling
  • Marketing and Advertising
  • Staff Supervision
  • Restaurant Promotion Management
  • Accounts Payable and Accounts Receivable
  • Menu Pricing and Writing
  • Payroll Submission
  • POS Terminal Operation
  • Station Preparation
  • Waste Reduction
  • Guest Relations
  • Staffing and Sales Reporting

Accomplishments

Received numerous commendations for inflight service excellence from passengers and inflight management. Attended numerous courses awarded by Singapore Airlines School of cabin crew which includes,Singapore

Workforce Skills Qualifications(WSQ)


Enhanced Passenger Relation

Build Relations with customers, Charge up Customer care for management crew

Connecting with customers Service Over and Above the Rest

Languages

English
Advanced (C1)
Malay
Advanced (C1)
Indonesian
Upper intermediate (B2)
manadrain
Intermediate (B1)

Timeline

Restaurant Manager (restaurant OpeningTeam)

Kusine Koncepts Pte Ltd
07.2023 - Current

Senior Operations Supervisor (restaurant Opening )

Revolver
10.2021 - 05.2023

Senior Flight Attendant (management Crew)

Singapore Airlines
01.2003 - 09.2020

No Degree - Diploma in Mass Communication

MDIS-management Development Institute of Singapore

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Prasana Murugasu Sundrakas