Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Accomplishments
PERSONAL DETAILS
Timeline
Generic

PRAKASHRAJ V

Singapore

Summary

  • 18+ years of experience in software project development, implementation, and support, with roles as Analyst, Developer, Production Support Member, Leader, and Manager.
  • Functional expertise in Core Banking (Flexcube), Trade Finance (TRIMS), and Consumer Finance, with experience across 16 markets in the APAC region.
  • Led and managed production support teams for critical Core Banking and Trade Finance applications.
  • In-depth knowledge in resolving accounting and reconciliation issues for core banking and trade finance products.
  • Technical expertise includes debugging and development using PL/SQL, ProC, Java, JavaScript, Unix shell scripting, Python, and PowerBuilder.
  • Proficient in data integration techniques, including REST APIs, SQL, Python, and ETL frameworks.
  • Focused on automated reporting and visualization, knowledge on end-to-end data pipelines and dashboards using tools like Power BI, Tableau, ServiceNow, and Jira.
  • As an SRE Champion, lead initiatives to: Enhance reliability-focused engineering practices Set standards for incident response, root cause analysis, and postmortems Drive automation of repetitive tasks and manual interventions Implement self-healing mechanisms and improve observability Mentor and coach teams, helping them adopt reliability testing strategies and observability tooling aligned with enterprise goals. Strong collaboration with Architecture, Infrastructure, and Monitoring teams to ensure consistency and improve data pipelines and alerting.
  • Results focused, well-organized seasoned professional with proven results in client support, project management, process design & improvement, and team leadership.
  • Experienced in solving complex, cross-functional production issues, and providing optimal solutions for operational challenges.
  • Passionate about driving performance excellence, creating buy-in for innovative solutions, and fostering collaboration.
  • Exceptional communication and presentation skills for effectively sharing ideas and leading initiatives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Production Support

Citibank Singapore
- Current
  • Dynamic IT leader with over 19 years of experience in production support, service management, and application lifecycle within the banking sector. Currently heading Core Accounts APAC Production Support at Citibank Singapore, with a strong track record in leading regional and global teams, managing critical systems, and ensuring operational stability. Proven expertise in Trade Finance support, incident and change management, and cross-functional stakeholder engagement.

Production Support Head - APAC

Citibank Singapore
06.2020 - Current
  • Oracle FLEXCUBE is a core banking solution designed to support universal banking operations across retail, corporate, and investment banking domains. It provides a modular, scalable, and integrated platform that helps automate and streamline end-to-end financial services.
  • At Citi APAC, version 4.9 of FLEXCUBE is used as the core banking platform for corporate accounts under the Services Line of Business. As a franchise-critical application, FLEXCUBE operates 24/7 and processes high-volume transactions including payments and interactions with multiple product processors. The platform plays a central role in maintaining service reliability, regulatory compliance, and operational continuity across APAC markets.
  • Flexibus is a cloud-hosted interface layer built using ECS (Elastic Container Service) components. It acts as the secure and scalable middleware between external partners and the Oracle FLEXCUBE core banking platform, facilitating real-time messaging and integration. Flexibus enables seamless communication, data exchange, and transaction processing by standardizing and routing API and message flows between partner systems and core banking applications.
  • Key Responsibilities
  • Manage 24/7 production support for Oracle FLEXCUBE (v4.9) & Flexibus across Citi's APAC markets, ensuring stability, performance, and SLA compliance for high-volume core banking operations including payments, corporate accounts, and partner transactions.
  • Lead incident, problem, and change management processes using ITIL frameworks and ServiceNow, ensuring rapid response and adherence to SLAs.
  • Drive SRE adoption by defining and tracking SLIs, SLOs, and error budgets to measure service reliability and align engineering priorities with business impact.
  • Implement and refine observability practices using ITRS Geneos, Oracle monitoring tools, and custom telemetry dashboards to gain visibility into system health and transaction flows.
  • Oversee EOD/COB batch processing and transaction reconciliation, ensuring accurate financial data flow and compliance with audit standards.
  • Conduct blameless post-incident reviews and root cause analyses (RCA), feeding insights back into preventive measures and automation pipelines.
  • Collaborate with development, infrastructure, and regional business teams to coordinate deployments, resolve performance bottlenecks, and roll out fixes efficiently.
  • Promote an automation-first mindset by identifying toil and reducing manual operations through scripts, monitoring enhancements, and self-healing solutions.
  • Track and improve key engineering OKRs including MTTR, MTTD, change success rate, and alert fatigue using actionable SRE metrics.
  • Collaborate with Information Security, Architecture, and Risk teams to enforce data protection, access controls, and regulatory compliance.
  • Plan and execute disaster recovery (DR) simulations, annual COB volume runs, and resiliency tests to validate system readiness and business continuity.
  • Lead shift management, cross-training, and team capability building to maintain strong global support coverage and knowledge resilience.

Developer, UAT Support & Production Support Lead

Citibank Singapore
06.2008 - 05.2020
  • TRIMS is a comprehensive Trade Finance system supporting end-to-end Trade transactions and operations, including Letters of Credit, Bills, Supplier Finance, Open Account transactions, Bank Guarantees, Cash Collateral, and Asset Sales. The platform ensures secure transaction processing with Maker/Checker controls and integrates with Kofax for OCR and NER on trade documents. TRIMS consists of:
  • TRIMS Imaging (TRIMS-I): A document management module supporting storage, viewing, indexing, and routing of trade documents based on attributes and static rules.
  • TRIMS Processing (TRIMS-II): A transaction processing module for trade finance operations, including charge calculations, lending, interest accruals, messaging (SWIFT, NDM, Email), and workflows tailored to client needs.
  • Key Responsibilities
  • Led the APAC & India support teams for TRIMS, Citi Connect Trade, and Document Preparation systems.
  • Ensured system stability via regular monitoring, incident reviews, and management updates.
  • Managed critical incident resolution, escalations, and root cause analysis.
  • Drove automation for COB (One Click COB), PAC/Event reduction, and manual touchpoint elimination.
  • Planned and executed production releases, COB volume runs, and resiliency testing.
  • Configured and maintained ITRS-based monitoring for production systems.
  • Collaborated with operations, business, and RPA teams to improve efficiency and resolve issues.
  • Coordinated shift planning and SLA-based incident handling across regions.
  • Application Development:
  • Designed and rolled out ISME enhancements for SME trade transactions across four countries.
  • Developed key features like Asset Sale enhancement (NA), Canada GL automation, and multicurrency events (Upload/Revaluation) for the US region.
  • Created end-of-day jobs and automated notifications (e.g., JC Penney Payment).
  • Contributed to decommission projects and implemented improvements for operational efficiency.

Developer

Bajaj Auto Finance Limited
10.2006 - 05.2008
  • BAFL is a web-based lending solution designed to automate the full lifecycle of corporate, retail, lease, and mortgage loans. It supports loan booking, account maintenance, customer communication, collateral handling, closure, securitization, and reporting. The system uses a fully parameterized architecture to enable rapid setup and configuration of loan products.
  • Key Modules:
  • Loan Booking, Payments, Excess Adjustment, Amortization, Fees & Charges, Repayments, Payment Reversals, Reconciliation, and EOD Processing
  • Responsibilities:
  • Designed and developed the Excess Adjustment module.
  • Conducted unit testing for all lending modules.
  • Integrated Intellect Imaging for document scanning and uploads.
  • Performed performance tuning on End-of-Day (EOD) batch jobs.
  • Supported UAT and EOD testing for multiple modules.

Education

MBA - Finance

Madras University
India
01.2011

Bachelor of Engineering - Electronic & Communication

Anna University
India
01.2006

Skills

  • Production Support Management
  • Requirement Gathering
  • Risk Management & Assessment
  • Vendor Management
  • Leadership and People management
  • Stakeholder Management
  • Problem/Incident Management
  • Process Management
  • Change Management
  • Service Delivery
  • Process Automation
  • SRE & Engineering Operations
  • System Integration
  • Executive & Operational Reporting
  • Software development
  • Observability & Telemetry

Additional Information

Programming & Automation

PL/SQL, SQL, C, PRO*C, PowerBuilder, JAVA, Java Script, VB Script, HTML, XML, WebSphere, Shell Scripting, Python, Shell scripting, PowerShell, Ansible, Jenkins

Monitoring & Observability

Geneos ITRS, AppDynamics, Splunk, ELK Stack, Grafana, Prometheus

Incident & Change Management

ServiceNow, Jira Service Management, RBA – Run Book Automation

Data Engineering for Reporting

Tableau, Power BI, SQL, ETL pipelines

DevOps & CI/CD Tools

Git, Bitbucket, GitHub Actions, Jenkins, UDeploy, Kubernetes, Docker, Openshift

Cloud Platforms

AWS

Database & Messaging

Oracle & MangoDB, , IBM MQ, TIBCO EMS, JMS, Kafka, Connect Direct

Scheduling tools

Autosys, Tivoli

Database Replication & Backup

DataGuard, GoldenGate, RMAN & Shareplex

Certification

  • PRINCE2 Foundation & Practitioner
  • ITIL Certified
  • Geneos ITRS Foundation Certified
  • OCA SQL Certified - 2008.

Accomplishments

  • Awarded Platinum, Gold, and Silver Gratitude Awards at Citi
  • Dazzle Award Winner (Q4-2014).
  • Praise Award Winner (Q1-2016), (Q1-2017) & (Q3-2017).
  • GEM Award Winner in Polaris Software Lab.

PERSONAL DETAILS

Languages known: English and Tamil

Timeline

Production Support Head - APAC

Citibank Singapore
06.2020 - Current

Developer, UAT Support & Production Support Lead

Citibank Singapore
06.2008 - 05.2020

Developer

Bajaj Auto Finance Limited
10.2006 - 05.2008

Production Support

Citibank Singapore
- Current

MBA - Finance

Madras University

Bachelor of Engineering - Electronic & Communication

Anna University

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PRAKASHRAJ V